JEA Customer Solutions Center & Headquarters

Who Is JEA Customer Solutions Center & Headquarters?

The JEA Customer Solutions Center & Headquarters, located at 225 N. Pearl St., Jacksonville, FL 32202, serves as the central hub for JEA, the largest municipal utility in Florida. JEA provides electric, water, sewer, and reclaimed water services to over one million residents and businesses in Northeast Florida. The Customer Solutions Center is dedicated to assisting customers with their utility needs, offering services such as bill payments, account management, and addressing inquiries related to JEA's services. The center operates Monday through Friday, from 8 a.m. to 5 p.m., and is closed on weekends and major holidays. For customer assistance, JEA offers a dedicated line at (904) 665-6000. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

Who Owns JEA?

JEA is a community-owned utility, meaning it is owned by the residents and businesses it serves in Jacksonville and the surrounding areas. As a public-benefit entity, JEA operates with the primary goal of providing reliable and affordable utility services to its customers, rather than generating profits for private shareholders. This structure allows JEA to reinvest revenues into infrastructure improvements and community initiatives, ensuring the long-term sustainability and quality of services offered. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))

When Was JEA Founded?

JEA was established in 1895 as the City of Jacksonville Electric Department, making it one of the oldest municipal utilities in the United States. Over the years, JEA has expanded its services to include water, sewer, and reclaimed water, evolving into the comprehensive utility provider it is today. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))

What Services Does JEA Offer?

JEA offers a comprehensive range of utility services to meet the diverse needs of its customers in Northeast Florida. These services include:

• Electricity: JEA owns and operates an electric system with four generating plants and all transmission and distribution facilities, including 744 circuit miles of transmission lines. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))
• Water: JEA provides water services through 134 artesian wells tapping the Floridan Aquifer, distributed via 35 water treatment plants and 4,208 miles of water lines. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))
• Sewer: JEA manages 3,760 miles of collection lines and operates seven regional and eight non-regional sewage treatment plants. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))
• Reclaimed Water: JEA supplies reclaimed water to 30,460 customers, promoting water conservation and sustainability. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))
• Chilled Water: JEA owns a chiller plant in downtown Jacksonville, providing chilled water for cooling buildings and equipment. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))

JEA Business Information

JEA is a public-benefit entity dedicated to providing reliable and affordable utility services to the Jacksonville community. Operating as a municipal utility, JEA reinvests its revenues into infrastructure improvements and community initiatives, ensuring the long-term sustainability and quality of its services. The company employs a workforce of over 2,200 individuals who are committed to meeting the utility needs of Northeast Florida residents and businesses. ([jea.com](https://www.jea.com/about/?ns=y&utm_source=openai))

JEA Contact

For general inquiries or customer service, JEA can be reached through the following contact methods:

JEA Phone Number

For residential customer assistance, call (904) 665-6000 or (800) 683-5542. For commercial services, contact (904) 665-6250. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Mobile Phone

No mobile phone number could be identified for JEA; contacting the company directly is recommended for the most up-to-date information. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Fax

No fax number could be identified for JEA; contacting the company directly is recommended for the most up-to-date information. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Email Address

No email address could be identified for JEA; contacting the company directly is recommended for the most up-to-date information. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Address

JEA's headquarters and Customer Solutions Center are located at 225 N. Pearl St., Jacksonville, FL 32202. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Working Hours

JEA operates during weekday business hours; please get in touch for exact times. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

What Time Does JEA Open?

JEA opens at 8 a.m. on weekdays. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

What Time Does JEA Close?

JEA closes at 5 p.m. on weekdays. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

Is JEA Open on Weekends?

JEA is closed on weekends. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

Is JEA Open on Sundays?

JEA is closed on Sundays. ([jea.com](https://www.jea.com/contactus.aspx?ns=y&utm_source=openai))

JEA Social Media

JEA maintains an active presence on several social media platforms to engage with the community and provide updates on services, conservation tips, and company events. You can follow JEA on the following platforms:

JEA Instagram

Follow JEA on Instagram at [@NewsFromJEA](https://www.instagram.com/newsfromjea/) for energy and water conservation tips, company and community events, and more. ([linkedin.com](https://www.linkedin.com/company/jea?utm_source=openai))

JEA Facebook

Like JEA on Facebook at [NewsFromJEA](https://www.facebook.com/NewsfromJEA) to stay informed about company updates and community initiatives. ([linkedin.com](https://www.linkedin.com/company/jea?utm_source=openai))

JEA Twitter (X)

Follow JEA on Twitter at [@newsfromjea](https://twitter.com/newsfromjea) for the latest news and updates. ([linkedin.com](https://www.linkedin.com/company/jea?utm_source=openai))

JEA LinkedIn

Connect with JEA on LinkedIn at [JEA](https://www.linkedin.com/company/jea) to learn more about career opportunities and company news. ([linkedin.com](https://www.linkedin.com/company/jea?utm_source=openai))