Ontellus
Ontellus, sağlık ve tıp alanında veri yönetimi çözümleri sunan bir şirkettir. Houston merkezli olan firma, sağlık hizmetleri sağlayıcılarına ve araştırmacılara, veri analizi ve yönetimi konusunda yenilikçi hizmetler sunmaktadır. Müşterilerine daha iyi sonuçlar elde etmeleri için gerekli bilgileri sağlamayı hedefler.
About Ontellus
Who Is Ontellus?
Ontellus is a leading provider of records retrieval services, specializing in assisting insurance carriers, self-insured organizations, and law firms in obtaining medical records essential for reducing costs, making informed decisions, and expediting claims and litigation processes. With decades of experience, Ontellus combines expertise with reliable service, transparent processes, and industry-leading turnaround times. As part of Datavant, Ontellus leverages the scale, security, and connectivity of the nation's leading health data platform to deliver faster and more efficient services to its clients.
Who Owns Ontellus?
Ontellus is a privately held company. In June 2025, it was acquired by Datavant, a leading health data platform, enhancing Ontellus's capabilities in records retrieval and data management.
When Was Ontellus Founded?
Ontellus was founded in 1975 as Keais Records Retrieval. It rebranded to Ontellus in 2017 to reflect its expanded services and technological advancements.
What Services Does Ontellus Offer?
Ontellus offers a comprehensive suite of services designed to streamline the records retrieval process for its clients. These services include:
- Records Retrieval: Efficient collection of medical records to support insurance claims and legal proceedings.
- Medical Chronology: Creation of detailed timelines of medical events to assist in case analysis.
- Case Chronology: Development of comprehensive case timelines to aid in litigation strategies.
- Medical Expert Review: Access to medical experts for case evaluations and opinions.
- Secure Document Sharing: Utilization of encrypted, web-based platforms for secure document exchange.
- Data Security and Compliance: Implementation of robust security measures to ensure HIPAA compliance and data protection.
These services are supported by Ontellus's proprietary tools, such as SmartChron™, SmartOrg™, and SmartPricing™, which enhance the efficiency and accuracy of records management.
Ontellus Business Information
Ontellus operates as a privately held company headquartered in Houston, Texas. It employs between 501 and 1,000 individuals, reflecting its significant presence in the records retrieval industry.
Ontellus Contact
For inquiries or support, Ontellus provides the following contact information:
- Support Email: support@ontellus.com
- Sales Email: sales@ontellus.com
- Phone Number: (800) 467-9181
- Address: 910 Louisiana St, Suite 4500, Houston, TX 77002, USA
For the most current contact details, please visit Ontellus's official website.
Ontellus Phone Number
The primary contact number for Ontellus is (800) 467-9181. For support or sales inquiries, you can reach them via the emails provided above.
Ontellus Mobile Phone
No mobile phone number could be identified for Ontellus; contacting the company directly is recommended for the most up-to-date information.
Ontellus Fax
No fax number could be identified for Ontellus; contacting the company directly is recommended for the most up-to-date information.
Ontellus Email Address
Ontellus provides the following email addresses for inquiries:
- Support Email: support@ontellus.com
- Sales Email: sales@ontellus.com
For the most current contact details, please visit Ontellus's official website.
Ontellus Address
Ontellus's headquarters are located at 910 Louisiana St, Suite 4500, Houston, TX 77002, USA.
Ontellus Working Hours
Ontellus serves during weekday business hours; please get in touch for exact times.
What Time Does Ontellus Open?
Ontellus serves during weekday business hours; please get in touch for exact times.
What Time Does Ontellus Close?
Ontellus serves during weekday business hours; please get in touch for exact times.
Is Ontellus Open on Weekends?
Ontellus serves during weekday business hours; please get in touch for exact times.
Is Ontellus Open on Sundays?
Ontellus serves during weekday business hours; please get in touch for exact times.
Ontellus Instagram
No Instagram profile could be identified for Ontellus; contacting the company directly is recommended for the most up-to-date information.
Ontellus Facebook
No Facebook profile could be identified for Ontellus; contacting the company directly is recommended for the most up-to-date information.
Ontellus Twitter (X)
No Twitter (X) profile could be identified for Ontellus; contacting the company directly is recommended for the most up-to-date information.
Ontellus LinkedIn
Ontellus maintains an active presence on LinkedIn, where they share updates, industry insights, and company news. Their LinkedIn profile can be found at:
Reviews 21
Horrible customer service. When providing a service and a customer calls, there is no need to treat the customer in a demeaning fashion especially when the request for the information has NO bearing on a case.
After reading some of the reviews here I was skeptical about working with Ontellus, however, much to my delight, I have found none of the comments to be true. I have had an exceptional experience with them. A massive internal shift with a focus on satisfaction must have taken place because working with them has really been a dream and exceeded my expectations. Allow yourself you be just as delighted - I highly recommend Ontellus.
Do not use Keais!!! I send in my order through their portal and yet they still mess up! I make it clear that my order is a RUSH and it doesn’t go out till days to a week later!! The director of order entry is always having to reach out to my paralegals to apologize and so on. We will be taking our business elsewhere.
What a pathetic excuse for a records retrieval company. The mailed records requests were sent to two wrong addresses and are now faxing me daily for records for a patient. I have answered twice by fax to their requests (after 4 attempts) once by email and I've attempted to call, only to get a voicemail with yet a third fax #. If I could give no stars, that would be my rating of choice!
If they request records then make sure they pay in advance. I sent the records 90-days ago and I'm still not paid. Called 3-different times and have gotten 3-different reasons why.
ABSOLUTELY DO NOT USE THIS COMPANY FOR ANYTHING! Providers beware! They promise to pay for your record retrieval and never do. I never write reviews but this is definitely worth rating. I would give it no stars if it was possible.
A company to avoid. Here is an excerpt from an email they sent me. "Prior to purchasing copies of records, you will be able to view all of the facilities that have been ordered on each case where you are listed as a party; view the total pages of records available so that you know how many pages were retrieved and can compare to any records you may have; and view the total cost of each set of records prior to purchase." Unfortunately they include in their page count copies of requests for records, their own cover page and a table of contents that they created... thus rendering any comparison useless. Their website is apparently full of bugs, online chat doesn't function and help pages are inaccurate. Expect a headache and a lot of wasted time if you use this overpriced company.
Worst records company. If I could give a zero star rating I would. They rearrange medical records so you're receiving not an exact duplicate of the chart, and instead records arranged by Keais according to their internal policy so the page numbers are out of order. Also, Keais inserts a number of pages that have nothing to do with the records so for a single page of billing records you have to flip through 20 pages of administrative BS inserted by Keais. This is horrible. I don't see why any law firm uses this service. I know I won't.
Customer service is a joke. They don't listen. It takes forever for them to return your email and when they do, your question is typically not responded to. They are not expeditious. Their website is not user friendly. They ask for information that is NOT needed by a records retrieval company. You ask them to not bate label the records, they do it anyway. If I wasn't forced to use this company, I wouldn't. I don't know what deal certain clients made with them, but the client is getting screwed.
Company is horribly slow at getting subpoenas out and collecting records. Beyond slow compared to other slow record services. Several times, they did not even send out the subpoenas to the medical providers as requested even after I brought it to their attention. We could not obtain the records we needed for trial because of that. An unacceptable and unforgivable offense in my profession. I would never use them again!
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