PM Hotel Group

Vendors beware. I've been trying to collect payment from them for 3 years. They do not answer, I can barely call the partial payments trying on their part. I will happily change this review if we receive payment, but its genuinely insane to me how this company operates without paying their bills to multiple vendors at multiple properties. Update, do not sign any agreements with the hotel property, only sign agreements with the company itself. They will let properties essentially go 'bankrupt' so they do not owe anything to you, and PM Hotel Group will continue to exist and operate.

PM Hotel Group is the management company responsible for sending checks for the Doubletree Hotel in Wilmington Delaware. I have been the snow service provider for them since 2018. I have had to chase my money EVERY season. Currently I am owed thousands dating back to January and it is now almost October. The one check sent for service (after many months of waiting) BOUNCED!!!!! It was like pulling teeth to get it reissued and even then it was only partial payment. Communications go ignored. I highly suggest finding a different management company to work with since this is how their vendors are treated.

PM Hotel Group are the owners of the Renaissance Harborplace Hotel located next to the Inner Harbor centrally on the famed “Charm’tastic Mile” of Baltimore. They have done a wonderful job since taking over the Iconic Charm City property.

Hilton Knoxville: This place was terrible! The staff … terrible! The rooms … terrible! The outdoor pool are that they conveniently highlight on all of the booking website including their own was CLOSED. Instead they offer the YMCA across the street which closes at 6pm. There was no disclaimer posted nor were there any notifications sent after booking. They also don’t tell you at check-in. You find out when you ask where the pool area is. I was also told by David, that “it wasn’t their fault that their pool had an accident and needed to be drained”. The hallways were HOT and humid. The trash cans at the elevators were overflowing on to the floor. The bathrooms had black mold covered by caulking, the room temperature never got lower than 75 even though the thermostat was set at 66. There was NO HOT WATER between the approximate hours of 9pm to 10am. NO HOT WATER! A Hilton with no hot water? Wild! Their excuse was that the boiler was off and needed to be restarted. After scrolling through the reviews this seems to be a frequent occurrence, so I’d wager that they probably shut it off to conserve … or it needs a major upgrade because it’s broken. The walls are disgusting and stained and there is dust everywhere. My daughter was sneezing all night! The parking … $35 (as advertised), but you also have to go to the front desk to tell them every single time you return to the garage!! If you stay on the floors below or above the gym (3rd floor) you will hear weights being dropped all night. The mattresses are so cheap and uncomfortable. There are zero amenities for guests … no complimentary water, tea, coffee. Good luck getting an elevator! This place is a dump! The staff … incompetent, full of excuses, and they also lie! Lie! Lie! Everyday they say a manager will be in tomorrow … tomorrow rolls around, no manager that actually has any authority to assist is present. The staff’s excuse the entire time was that they didn’t have access to help. So, I think they just wear manager’s name tags for show. I don’t think there is one that ever works in location! As a business operations manager for over 20 years, I found this entire front desk staff to be useless! What are they being paid for? I have a charge discrepancy due to my $150 incidental hold being pushed through as a charge. I have emailed Michelle, Director of Rooms, twice with no response. During our stay we were offered a rate adjustment after spending two days of complaining via email, but upon check out it had not been applied to my invoice. I refused to leave until the invoice was correct. After leaving, I now have the incorrect charge. This is a shameful representation of the Hilton brand! Honestly, people would be better off staying at Tru by Hilton or another budget friendly hotel before staying here. I’ll stick with Marriott next time, as I usually do! Also, icing on the cake … while trying to checkout and have my credit issued by Anand (also a manager without access). Another guest interrupted us by slamming down her key cards and proclaiming that it was the worst stay that she’s ever had at any hotel! They asked her if she wanted points! A joke! I’ll be waiting for a response, Michelle.

the idea of trying to getahold of someone is very hard.

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