Thompson Electric and Air

They do great work. They showed up on time and very professional. They explained everything to me and I was very happy with their work. Will be calling them again next time I need electrical work done!

Thompson's Electric was very timely with our appointment and communication was excellent! Tech was very polite and cleaned area well when complete. Super nice guy :-)

Had an Generator switch wired to the panel for emergency use. Very professional from the initial cost estimate to the install. Installation techs were very knowledgeable and professional. Highly recommend

I would like to thank you guys for sending Jerry Lord to do the work at my home. He was very friendly and very efficient in his work. Please, keep up the good work and I will continue to call on you. Thanks, Rev. Gary Kitt

Came within an hour. Quote was fair price. Electrician was professional and explained everything. He did an excellent job quickly. Went above and beyond making sure everything worked properly.

Walter showed up in a timely fashion, performed the work requested efficiently and professionally. I was very happy with the work especially since this work was required to be done with very little notice. Thanks again Thompson Electric and Walter.

Twas the day after Christmas, and all through the house - half the lights were not working with a circuit breaker out! Thompson's had a courteous professional come by within a couple of hours from my call, who quickly diagnosed, explained and repaired the issue for a reasonable fee.

Thompson Eletric saved us from a terrible situation. A tree limb fell on the electric wires to our home. All of our lights started blinking and we left our home and called JEA. We had to upgrade our switch box and they were so professional. Short wait time and very clean. Took a few hours and we were back in our home. I cannot thank them enough for the outstanding service.

There are few polite words one can find to describe Thompson Electric, their shoddy work, destruction to personal property with impunity, inability to show up, repeated lies and screaming from the owner. We will be formally reporting this deeply unsafe and fraudulent work to the Department of Business and Professional Regulation and State Attorney General's Office. Thompson was hired to run one wire from breakers already installed for the purpose. After weeks of tearing up our yard with an unguided ditch witch from a separate side of the house, thousands of dollars in irrigation damage, not showing for random weeks at a time or leaving equipment in our driveway without any communication, and tying into breakers already being used for a different purpose - this crew cobbled together a bunch of wire using wire caps that aren't even to code indoors let alone safe in water. So...when the exposed jumped wire contacts some water, you don't need to be an electrical engineer to know it ain't gonna work. (P.S. Pictures to prove it). In fact, when Fred (that's the owner who calls and screams at you even when you're pleading for him to calm down) was made aware of this and the non-functioning electric we overpaid for, he said that we were "Monday morning quarterbacking" and when told their work wouldn't pass code (after needing to be educated that water and electric don't work well together) he said that it *would* if they went out to our property and fixed that. Good one. Still, Fred says it's our fault because: they didn't bid the project right and, in an ode to the death of logic, they spent a lot of time at our place (though he also claims it was just one day of work)? Bid seemed more than sufficient, workmanship and general decency, not so much. I mean, it's not like I way paying for functioning and safe electric - I should be grateful to fork over thousands for them to tear up my property with no useful result. Still, before lauding his time at Rotary in 2006, Fred Thompson's website touts their supposedly excellent bidding abilities: "We have over 30 years of combined estimating experience. That means the job gets done right the first time, within budget!" But, in private when he can scream at you when he thinks there are no witnesses, he acknowledges they don't know how to bid which, as you may have sensed a theme, is the customer's fault. My husband hired these guys so when Fred or whoever comes on here to claim this isn't a real review 1. It's under Brian and 2. We have pictures. Lots of pictures, security footage, and documentation to present to the Department. Also, just look at how they harass any criticis. What a shameful way to run a business. To think that these guys are running electric in our schools (according to their website)?! I now know this "business" is on several major companies' no hire list in town for a reason, FYI. STAY AWAY!!! P.S. Fred, got a quote for boring under a driveway - $15 per foot, not $15,000 as you screamed on the phone because your guys instead tried a hose on 20 years worth of tree roots for days (again not one day job). === Update - This morning (2/10 - the day after Fred insisted they did nothing incorrectly and after posting this review) one of the electricians showed up at our home around 7:45am without any advance notice. The job hired for will *not* be fully completed but, after months, maybe this can be repaired in less time without further damage. 🤷‍♂️ ==== Update - I stand by each and every claim and I'm happy to continue sharing the truth. A fake invoice made to look as though the job was completed on one day and childish bullying from a grown man hardly inspires good will. Fred didn't even have the courage to ask me to remove my review like he falsely claims. Instead, he literally handed me an envelope, with a smile on his face, containing a letter riddled with lies and the fake invoice mentioned earlier that he *instructed* me to deliver to my husband. How do you think he will treat your family or business looking at his responses?

These people are awful! They require a 4 hour wait window. When I called 2 hours into it, they rudely told me they would call me when they were on their way. The person got there 15 minutes after the 4 hour window given. Was there 45 minutes, took down 4 light fixtures, found the problem to be an OUTLET, and we gave them the part to use to replace it. They did the work without quoting the price and they charged me $198. The tech said he would email the receipt, which he never did. I called back soon after he left to verify what the $198 covered because my fiancé (who was the one home) did not know if they did or did not charge their service fee of $95, the receptionist (Kylie is her name) was once again rude. Told me she would have to wait for the tech to come in and that she would call me the next day, which she never did. I had to take more of my time to call them again to ask for a copy of the receipt and was told that Mr. Thompson would call me back. Keep in mind I work so when he called back I could not take the call. I returned the call only to be told that there wasn't anything they could do, and he didn't think there was anything he could do to make me happy. He was condescending, rude and totally dismissive of any of my concerns about the way I was treated as a customer. He actually told me that he thinks arriving 15 minutes late should not have been an issue for me and that I have unrealistic expectations if I thought that was unacceptable. Really, Fred? Everyone has a choice in life and I will certainly not choose to do business with these awful people again. I would keep looking if you are considering using these people.