Thompson Electric and Air

Thompson Electric are true professionals. As a landlord, they worked directly with my tenant to get the job done, even when there was a setback and the job had to be rescheduled. They left me with no worries and more time to take care of other matters. They kept communication open, either by phone, text or email; not as antiquated as some other companies that still only have fax. You will not be disappointed if you hire them for your future electrical needs.

Fred and his crew are very professional, precise and extremely reasonable. I was very impressed with the follow up of the appointment and work done. I will continue to recommend Thompson Electric to anyone needing honest, reliable and excellent work for AC or Electric.

I had such a great experience with Thompson Electric. From the moment I called ,the women on the phone were polite and always kept in contact with me to remind me of times and appointments. The electricians were knowledgeable and even caught a few problems we didn't know about. It was an amazing experience. I will definitely use them again and also refer them to my friends and family.

Highly recommend this company. The technician came out as planned, was courteous, knowledgeable, repaired the noise the HVAC was making, and cleaned up any mess that was made. He also told me what to plan for cost wise if the motor needs to be replaced in the future. Great Company, Great service, Excellent technicians.

I recently had the pleasure of working with Thompson Electric and HVAC for an installation project at my property, and I am beyond impressed with the level of service and professionalism displayed by their team. From start to finish, every interaction was marked by courtesy, respect, and a genuine commitment to ensuring my complete satisfaction. Tim was the first representative from Thompson that I met, and he set a high standard for the rest of the team. His thorough inspection of my property was followed by a phenomenal quote that was both fair and transparent. I appreciated his attention to detail and his willingness to take the time to explain everything to me. JW, who oversaw the entire project, deserves a special shout-out for his extraordinary patience and kindness throughout the process. He was always available to answer my questions and address any concerns I had, no matter how big or small. JW’s calm and reassuring presence made a potentially stressful experience feel smooth and manageable. The rest of the team at Thompson Electric and HVAC were equally impressive. Every person I met was respectful and polite, consistently arriving on time and conducting themselves with the utmost professionalism. The quality of their work on the installation was top-notch, and it was evident that they took great pride in their craftsmanship. In summary, Thompson Electric and HVAC has earned my highest recommendation. Their team is composed of true professionals who are committed to delivering exceptional service. I am grateful to have had the opportunity to work with them and would not hesitate to enlist their services again in the future. Thank you, Thompson Electric and HVAC, for a job well done!

Thompson electric came to replace my electric panel since I was selling my house and the insurance would not cover the original panel. I found out the replacement panel bought the company of my original panel and so it probably did not need to be replaced. In the process I asked the technicians if my antique mirror needed to be removed and they said no. It was way too heavy for me to lift by myself. I went grocery shopping and came back to find the filigree trim which was placed by hand was in pieces and the technicians improperly removed it from the wall by the trim instead of the frame and wire in the back. Needless to say, the mirror was damaged and will cost me over $400 to repair. The owner was very rude on the phone and in an email I sent to him blaming me because I did not remove it before the techs got there. I live by myself and cannot lift a 50 pound mirror off a wall. He proceeded to tell me it was old and fell apart and mirrors online were only $250. Most of my friends and family told me not to pay until I had an estimate for repairs but as a good faith gesture I paid the bill less $225. After the techs left I researched mirrors and they were over $800. Once I received an estimate for repairs I sent the invoice to the company and asked for an additional $203. The owner sent me a nasty email and said I was to blame. I have never had such terrible customer service from the owner of a company. I would advise anyone who uses this company do not leave your valuables alone with their techs either. This mirror has been in my family for over 3 generations and is not old nor cheap as this owner stated. It will be repaired but cannot be repaired to its original state. I regret I did not use the other company I was recommended. Live and learn I guess.

I was pleased with prior work and price from Thompson May 2018. They replaced a breaker in the electrical panel for 189. I also received a quote for 356.00 to run wires and hang 2 coach lights outside my garage door. This was a good price, so I had them come back in October 2018 to do the job. This week, I had another breaker trip and called them because of my past good experience and past reasonable pricing. I was told about the 125 fee. So the tech tested the breaker, determined it was in fact bad. Then he had to call the office to get pricing. Then he says they don't carry the breaker I need, so he will have to go get it. The quote was 400.00!!! I was shocked! He told me the breaker was 160 and the rest was for him to go get it and the labor. That's ridiculous. It's your business to carry the things you need. You shouldn't charge the customer for that. I didn't believe this guy. He then called the office again and lowered the quote to 350.00...really? I found it online for less than 50 and I'm gonna do it myself! It's nothing major and not worth 400.00. I will find another company to use in the future. I was not impressed with Tim and his explanation if the price. You've lost my trust and my business.

Replaced two fluorescent light fixtures with LED bulbs. Work was done professionally and the lights worked fine. We thought that the bulbs they provided were not bright enough, so we asked them to replace them with brighter ones. They did this at no extra charge. They also installed a SmartHome switch at no charge. Very satisfied with the work. They did work for us in the past that was also satisfactory.

Love Thompson Electric! Professional, Reliable, and Knowledgeable in all aspects of A.C. David, the serviceman was patient when I asked questions. Then, when I got the bill, whoppee..... I still had my shirt! Reasonable and fair! I will definitely recommend to KY friends and family! Thank Thompson!

Communication was great and they were on time, knowledgeable and efficient.