Total Quality Logistics

Don't haul TQL . They don't pay Dentention. There is no guarantee to pick up load if they find cheaper carrier they will cancel your load. Unprofessional people

We have been hauling for TQL for a couple years now. Most of our experience has been positive, but this last load was terrible. When I booked the load I did see that there was no detention payable on it. Thats getting to be pretty normal. Most times, that isn't a problem, but this time I should have known better. The pickup took about 5 hours to load, but the delivery on the other hand was terrible. The biggest problem was the broker didn't tell us it was a "work-in" first come first serve. We were working on the word and rate con that just said first come first serve. When we got to the delivery we were made aware, DIRECTLY, that there are appointments set for every load. The appointments are made a week in advance, and that ours was 11pm the night before. After a long conversation with the receiver, our driver was made to sit for 11.5 hrs. Now, normally I wouldn't call the broker back, but this time I felt there needed to be some kind of compensation based on the fact WORK-IN was not part of the initial conversation. Upon calling the broker at TQL I was told that,"we're sorry that happened, but the rate con says no detention." And again that phone call was where we were made aware that it was a WORK-IN FCFS. Be aware that the load from Rose Hill, NC to Logansport, IN will require tons of your time with no compensation. We do not fault the receiver, for I myself have been there 100 times. Thats just how they work, but I do fault the broker on this, for he knows that as well. Point here is, if you can't keep the stuff on time, maybe you should drop that account and let someone who can haul it. That is all

I personally booked a lot of shipments with TQL. I can say it's one of the best companies I've ever worked. They have many loads for Sprinter Vans and Box trucks. If there is any problem with a shipment, they always try to understand and help me. I appreciate working with them and hope to continue booking more loads with TQL.

In the past few years TQL has been improving the broker teams to make it easier for carriers to deal with any issues Resolved fast and fairly and I found no problem with TONU, Detention.

Good Morning John, Hope you are doing great, As we are having a claim on the load number 36239274 and you have charged the claim on the load number 36137210. But no one has listened to our side and this claim is false and not justified from the broker's side as we have proof so kindly review the case once and then decide who is at the false side. "Load number 36239274 was a drop trailer load. We dropped the trailer at 2 pm and the pickup time was a t 7:30 pm, we reached there they said wait we will load you and they loaded us at 8:30 to 9 pm that night". "First thing we waited there for 8 hours to get loaded".When they loaded us we see that our trailer back and front light is not working which was working before loading as we drop a load hat day and the last night we was having a load and the trailer lights was good. The shippers broke our trailer lights wires from the inside and the pictures and videos is attached for the proof as well, we talked with the shippers that the lights are broken by you guys or from the forklift guy but no issue kindly unload one side so i can go and repair the light and can come again they said talk to the broker we called the broker and told him that the shippers broker our trailer inside wires and they lights are not good we can fix it and we can run the broker did not listen to us and said you can go i have another truck to pickup that load. We told him don't cancel the load as we have waited here from 2 pm till 10:30 pm so its not a good thing that your shipper broke our trailer give us damage and then also pull us off from the load. The shipper came to us and said hey we are unloading you we are not going to load you you can go anywhere we called the broker again he said you are off the load with in 10 minutes the broker did not care about us and pull off from the load, the shippers broker our trailer, and we waited for 10 hours without any payment, and also got fined for 3000$ which is totally unthinkable as we were they one who was there for you for 10 hours and that broker claimed 3000$ for no reason and leave us there with with all that bad things without talking. That is not fair, not fair in business and not even fair in Humanity. We need Justice from TQL Higher authorities. We work together, we help each other so kindly we need help from you to get this resolved, kindly review the case and then decide and we just need justice for the whole scenario. May God Do good and do justice to those Who do Good and do Justice to humans.

If we could rate this company 0 stars, we would. TQL will lie to you, and make up stories only to make money of you. We delivered a load on time, with clean bills. Paid lumper fee of 95$. And they charged us 95$ instead if paying back to us. They will lie to you about pick up ready time, and pick cities. Dont risk it and take the chances with them. Just find another legit broker. WE WILL NOT WORK WITH TQL EVER AGAIN. 0 RATING !!!

Very unfortunate Broker. I work for them and they don't want to make payments on time it four months I am still Waiting for my payment on the invoice that I send four months ago when I call accounting they told me broker is not clearing out the payment . You have to call the broker so he can clear the payment and when we available to send the payment don't work for TQL them ?

For some companies, even 1 is too much. They should add a minus sign or like trash

Please take SmartFoam Machinery off your call list and stop passing our contact information to the next new sales rep. We don't ship and don' t need your service.

Over the years I have dealt with thousands of brokers. Some are better than others. HOWEVER TQL hold the record for being the most consistently awful. Every screw up has been TQL. They bully and lie on a regular basis. "No problem I can get you layover pay" or "detention, sure". Until you go to claim it and there is ALWAYS an excuse. A 5pm appointment means anything up to midnight. the pestering phone calls and the unprofessionalism are legendary. They hire aggressive kids and have a god awful corporate culture that encourages lying and being a pest. Soon as I find out it is a TQL load I say no. I don't care what they pay which is no better if not worse than anywhere else. TQL suck. UPDATE: Response to response. Contact you? Why? Are you going to change the lies and bullying, the aggressiveness, the denying the addresses and phone numbers on the rate confirmation, the shower of phone calls sometimes in 15 minute intervals???? NO of course you aren't. You have just been taught in some class or other that this is the insincere, empty gesture that you give when a peon actually says the emperor has no clothes and speaks the truth from multiple experiences. I wouldn't take a TQL load if it meant sitting for a week. You burned your OWN bridges both with myself and countless other truckers years ago. You won't change and I refuse to do business with you. 'Nuff said now find a short pier and take a long walk. Oh and your "carrier relations team" can do the other thing I just took care of my "concerns" right here where it counts. Your attempt to control negative publicity is duly noted and every trucker who reads this is nodding his head in agreement. So I'll keep on trucking and you keep using people.