Bender Hatch Insurance

As an auto dealer, sometimes local insurance agencies can be a real ball game to work with. However, Jessica Havens efficiency must be acknowledged. I sincerely appreciate the fact that it took less than 5 mins to stamp our mutual customers RTA & send back to me with a binder. Thanks again Jessica

Wendy Fitzgerald at Bender Hatch Insurance has been outstanding to work with. As a landlord, insurance shopping can be stressful and confusing—different carriers, different forms, deductibles, exclusions, and a lot of people who don’t take the time to explain what actually matters. Wendy is the opposite: professional, responsive, and incredibly thorough. She helped me secure coverage for a multi-family rental and also worked with me on owner-occupied/rental coverage comparisons. She broke everything down clearly, ran apples-to-apples comparisons, and gave honest guidance—even when it meant recommending I stay with my current carrier because it was the best overall protection. That kind of integrity is rare. Wendy makes a painful process feel smooth. She’s organized, proactive, and genuinely cares about protecting your property and your liability exposure as a landlord. If you own rentals in Massachusetts and want someone who is sharp, customer-service focused, and truly on your side, I can’t recommend Wendy and Bender Hatch enough.

Always helpful, responsive, and a pleasure to work with! They have helped me price shop quotes, renew registrations, and even made the RMV trip for me. Would recommend to anyone.

Francine has been an absolute pleasure to work with. Extremely responsive and has us in the best products. We know we are in good hands with her and BH!

I have been a customer of Bender Hatch for several years and cannot say enough about how wonderful it is to work with them. They are knowledgeable, responsive and are very service oriented. Recently, Jessica Kelly helped me not only in getting the necessary coverage I needed, but was able to go the extra mile and "check one more time" and saved me several thousand dollars! Thank you Jessica!

In a world where client experience is rapidly declining, I am blow away by the quality of service provided by Michelle Whelan. We needed to transfer my child's car registration from CA to MA, without me having to travel to MA. To say this was causing me a tone of stress, is an understatement. Not only did Michelle handle the entire transaction, found the best possible and most cost effective insurance coverage, kept me up-to-date during the entire process but she did it all with the most kindness and patience. What Michelle doesn't know, is that I've consulted hundreds of businesses in my career and know high quality service when I come across it. Beyond impressed! Money is in the relationships, and Bender Hatch definitely understand the power of that. Deeply grateful and I can only hope more take your lead on client experience! God bless!

There is nobody that takes care of their clients better than Wendy Roland Sheridan is the reason why I stay with Bender Hatch she is magnificent at what she does at her job. She really cares about her clients and is on top of everything. I have two homes with her and my business insurance and I’m so satisfied with everything she does for me in my business

My agent, Jacquelyn, has been nothing but wonderful. She has done multiple quotes for me and helped getting homeowners insurance (a process I was stressed about) an absolute breeze. She’s been very communicative, helpful, and attentive to my questions and needs. Far better customer service than I’ve gotten from other companies and she always has been extremely timely. I especially enjoy that she’s personable and has been able to explain things in ways I can understand. She’s made the insurance process much easier on me and I’ll absolutely be using her again in the future.

I’ve been a client of Bender Hatch Insurance for over 15 years and have received outstanding service throughout that time for my car and condo insurance policies. In the past five years in particular, the support I’ve received from Brenda Bassett at Hatch Insurance has been exceptional. Every question and every issue was handled extremely quickly and thoroughly. Even as I was preparing to leave the state of Massachusetts, Brenda continued to go above and beyond—helping me close accounts and ensuring everything was handled smoothly and in a timely manner. I truly couldn’t have asked for better service. I highly recommend Brenda to anyone looking for a knowledgeable, responsive, and reliable insurance broker. Do not hesitate to work with her and this agency.

Jacquelyn has reviewed my insurance policies over the last few years and was transparent when my existing policies had offered great coverage at a competitive rate. From the trust we established, I asked her to revisit my coverage at renewal and she found a superior option and a competitive rate. Since then she has guided me through transferring everything to Connecticut when we bought our first home, insurance for our wedding day, changing my fiances insurance to better coverage. She is incredibly professional and patient, but also so personable and easy to work with. She took the time to answer every question and has always ensured my confidence in our coverage every step of the way. I'd highly recommend her as a trusting and knowledgeable advisor!