ChartSwap
ChartSwap, sağlık hizmeti sağlayıcılarına yönelik güvenli bir tıbbi kayıt alma ve sağlık bilgi değişimi yazılımı sunmaktadır. Houston merkezli bu firma, sağlık verilerinin etkin bir şekilde yönetilmesine yardımcı olarak, kullanıcıların bilgilere hızlı ve güvenli bir şekilde ulaşmasını sağlamaktadır.
About ChartSwap
Who Is ChartSwap?
ChartSwap is a Houston-based company specializing in secure medical records retrieval software. Their platform facilitates the efficient exchange of healthcare and billing records between requesters and providers, streamlining the process of obtaining personal health information (PHI). By connecting a vast network of healthcare professionals, ChartSwap aims to enhance the efficiency and security of medical record transactions nationwide.
Who Owns ChartSwap?
ChartSwap is a privately held company. In October 2018, it was acquired by Ontellus, a leading provider of records retrieval and data analytics services. This acquisition has enabled ChartSwap to expand its capabilities and continue innovating in the field of health information exchange.
When Was ChartSwap Founded?
ChartSwap was founded in 2011.
What Services Does ChartSwap Offer?
ChartSwap offers a HIPAA-compliant platform that enables the secure exchange of medical records between requesters and providers. Key features include:
- Record Retrieval: Facilitates the request and delivery of medical records electronically, eliminating the need for mailing, faxing, and phone calls.
- Health Information Exchange: Connects a network of healthcare providers and requesters to streamline the sharing of PHI.
- Release of Information: Manages the process of releasing medical records to authorized parties securely.
- Health Information Management: Provides tools for managing and tracking medical records requests and deliveries.
- Health Information Technology: Utilizes advanced technology to enhance the security and efficiency of medical record exchanges.
ChartSwap Business Information
ChartSwap operates in the Information Technology and Services sector, focusing on health information exchange and record retrieval solutions. The company is headquartered in Houston, Texas, and serves a nationwide network of healthcare providers and requesters.
ChartSwap Contact
For inquiries or support, you can contact ChartSwap through the following methods:
ChartSwap Phone Number
The main contact number for ChartSwap is (855) 879-7927.
ChartSwap Mobile Phone
No mobile phone number could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap Fax
No fax number could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap Email Address
No email address could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap Address
ChartSwap's headquarters are located at 910 Louisiana St, Houston, TX 77002.
ChartSwap Working Hours
ChartSwap serves during weekday business hours; please get in touch for exact times.
What Time Does ChartSwap Open?
ChartSwap serves during weekday business hours; please get in touch for exact times.
What Time Does ChartSwap Close?
ChartSwap serves during weekday business hours; please get in touch for exact times.
Is ChartSwap Open on Weekends?
ChartSwap serves during weekday business hours; please get in touch for exact times.
Is ChartSwap Open on Sundays?
ChartSwap serves during weekday business hours; please get in touch for exact times.
ChartSwap Instagram
No Instagram account could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap Facebook
No Facebook account could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap Twitter (X)
No Twitter account could be identified for ChartSwap; contacting the company directly is recommended for the most up-to-date information.
ChartSwap LinkedIn
ChartSwap maintains a presence on LinkedIn, where they share updates and connect with professionals in the health information exchange sector.
Reviews 49
Terrible. They don't comply with Washington State's RCWs.
Never get reports. Waste of my time
Love Chartswap works very well.
Absolutely ridiculous and horrible system
I like this service.
I've used ChartSwap for years to request records & billing for our personal injury clients. They are the most user-friendly ROI portal of the dozen or so we have to use to get the information we need. ChartSwap has the fastest turn-around from request until records/bills are received; they also know what the ROI laws are for each state as we've never been invoiced incorrectly. Any time I've had an issue it's resolved almost immediately with their options for ChartSwap help or contacting the provider via ChartSwap. I wish every provider was on here!
I have wasted so much money sending requests to the wrong providers based on Chartswap's list. They have an inaccurate provider list, and they don't care about it. I have contacted them multiple times. Not only do they list incorrect providers for facilities, but they don't refund your request money when you get rejections. Very poor company. I'm taking the majority of my business elsewhere.
I've been a paralegal now for 25+ years. Every time I order records from Chartswap, there is always an issue. Our firm got charged $82 just to tell us there are no records despite me providing them with the State Statute on Copy fees. They are ridiculous.
I've been working in Personal Injury for over a decade and have had nothing but issues anytime we are mandated to use Chartswap. None of these types of companies do. It's extremely frustrating when we have clients trying to finalize their cases and we have to wait for CHARTSWAP! It's been 6 months, and we are still going back and forth. They don't know Personal Injury Laws. They don't know how to handle reductions. They don't know about Pro-Rata. We call, they say to fax it, we get the fax back saying to go through the chartswap portal, we call again and say the supervisor told us to fax it, we fax it again and once again it comes back saying to go through chartswap. WE DID and were told to fax the "special" request. OH! and we pay for records that get emailed to us, charged per page that they don't even have to print. Because that makes sense. Smh. I wish companies would hire extra staff and pay them to handle records and bills instead of paying an outside company.
Six Months Waiting for Records — This is Unacceptable We requested itemized medical and billing records in March 2025 and provided all requested documentation at that time. It is now October 2025 — over six months later — and we still do not have the billing records. Each time we request an update from ChartSwap, we get runaround and vague answers instead of clear timelines or real accountability. This delay far exceeds the timeframes allowed under state and federal law for fulfilling medical record requests. HCA Kingwood made a serious mistake by farming out records to ChartSwap. Outsourcing does not absolve a hospital of its responsibility to patients. Professionalism and patient care do not stop at discharge — records access is part of patient care. Working at a Law Firm that represents injured clients, I see firsthand how these delays harm patients’ legal and financial recovery. Clients deserve better. A hospital’s positive experience can be tarnished when months‑long delays in medical records block case resolution and prolong a stressful chapter of their lives. I plan to post a negative review every time I encounter this level of incompetence — both here and on HCA Kingwood’s own Google page — until there is meaningful improvement. My clients deserve better, and so do all patients. HCA and ChartSwap: it’s time to revive professionalism and take accountability. Six months for itemized records is unacceptable.
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