QFC

This place is right on my way to work so I stop here often just for the convenience. Getting help has always been difficult but today really clenched it…I waited at the bakery counter from 11:08am to 11:20 am (yes, I clocked it) as I wanted to treat myself to one of their beautiful desserts. It’s not that the counter wasn’t staffed, there WAS an employee working, just not for me. Assuming she was looking for gloves, I decided to be patient, but when she turned her back to me and proceeded to walk sideways back and forth behind the counter in order to avoid eye contact, I knew…there would be no dessert today. I thought I could wait her out but 12 minutes of awkwardness was enough and I just walked out the door empty handed. I’m in full agreement with what another person wrote about Ace Hardware having AMAZING customer service and being a model example of what the Sellwood community should feel like. Sorry QFC, I won’t be back, there are local businesses that make wonderful desserts I’d rather give my time and money to.

I go there often and that's because I made it my neighborhood store . I know where everything is and if I don't there's always someone there to help me without having to hunt someone down. The store is exactly like the neighborhood peaceful and friendly and trusting. Always fresh produce which is a big plus with me.

This store has the best customer service honestly. People who work there are so nice and kind. They are beyond helpful and genuine. The store has stupid rules though. They would just close the bottle deposit box thing because of the pandemic. Excuse me? What's that to do with covid? Why not close the store then? Anyways, kudos to the awesome employees!

It was the only grocery store open past midnight. Which is incredible since we live in a city! Late night vibes were chill, quiet, and slow, and the employees were fine. Self-checkout was the only option at 12:30, which personally, I prefer. It's a small-ish so they didn't have the crackers I was looking for, but they had your standard grocery store fare.

The guy with the long hair should not be allowed to interact with customers. Every time I come here, he goes out of his way to make sure I have an unpleasant experience. I just want to get my groceries and go home in peace. It doesn’t seem personal because I’ve seen him do it to others as well. To give a couple examples, he grabbed a small pumkin out of my 2 year olds hands and made her cry. You never do that, you just ask the parent to hand them the item. Another time, my sister was purchasing a bottle of wine and I walked with her to the store to make sure she didn’t walk alone. While ringing it up, he asked for both of our ID’s. I mistakenly didn’t bring my wallet because I wasn’t buying anything and we just took a quick walk over there. I looked him in the eyes and explained that to him and then asked him if he wanted me to walk back home and go get it. He turned his back to me and ignored me. So I repeated it again and all he said was “You could’ve been friendlier, ya know.” I asked him what I did that was unfriendly and he began to argue with my sister and I at the register and never answered me if he wanted me to go get my ID or not. I was assertive and NOT unfriendly at all. Then as my sister and I were leaving, he shouted across the store “Not gonna do that again!” I’m not really sure what he meant as we did not do anything at all. We are both well over the age of 21 and he picked an argument with us for no reason at all. I would have walked back to go get my ID if he had told me I needed to. Probably the most unprofessional person I have come across. I can’t imagine ever treating customers the way that he does. Find a different profession, Sir. You are the unfriendly one.

This location continually lets me down and the only reason I shop here is because it’s the only grocery store open when I get out of work. Once again, they have holiday hours listed and once again, they are not open when it says they should be. I even asked a staff members a couple days ago.l Would you be open Christmas morning and they said yes until 1 PM and they’re not open. Add that to the messy state the store is in often, The lack of friendly staff and the fact that they close the parking lot every night and the store is garbage

I've been shopping here for something like 7 years, so I'm pretty knowledgeable about this place and its operation and this place has always been a crapshow. Never fails. I also know how grocery store operations work, having been a bagger/ cashier for a few years in high school, so I also get the "employee side" of the story. The employees here come in two, and only two flavors. The first flavor is "the newbies" who are kind of slow on the machines and also in helping you find items and/or stuff like carts, but they are new and often generally have a good demeanor. These folks last a few months, tops. Employee turnover here has to be like 80% for new hires, which sucks as then they have to hire more newbies and the cycle repeats. Kind of frustrating when your favorite newbie disappears, never to be seen again. Flavor two is the "grizzled veterans". These are the folks that have been here for yeeeaaars, and boy are they something. Way more interested in what time break is than helping customers. I've never been asked if I needed help finding something by a stocker, or how my day is, nothing. And that's in 7 years. Often these folks take their sweet sweet time calling for more backup when lines get down the ice cream aisle, and their fellow veterans are none too keen to come up and help. It's almost as if they hate helping each other out at work- no comradery, no high fiving and smiles when they do a large job together. The level of laziness is absolutely something to behold. I've seen an overweight cashier with a cane go slowly meander and hobble his way to the back of the store to get the SKU of an item that wasn't ringing up instead of using the phone to call for help or page a manager for the price, all while 20+ customers are lined up to the back of the store. I've seen clerks refuse to let customers use "their cart" they are using for stocking or some minor project. When asked where the carts are, they shrug their shoulders, or start complaining about the homeless stealing them (hint- if you go regularly get them from the parking lot, and have customer service, they won't disappear as often!). If you come here on a weekday before noon, make sure you are trained in ringing up and bagging items, as there are ZERO cashiers at all. Even if you have 30 items. Nope, you gotta go to the self checkout, which is inconvenient, slower, and more annoying than a trained cashier doing it. Sometimes managers will help out, but in my years here, seeing them on the floor is far and few between. Often they are in the back, or doing inventory and endcap logistics. Produce isn't really fresh here. Lots of holes in inventory. Price issues. I can go on and on. These issues really suck, as this store has a pure monopoly on economically priced groceries in Sellwood- the competition being New Seasons about 3/4 a mile away. If you want to see a well run ship, just go 20 feet next door, to Ace Hardware. Very attentive employees, clean store, fast and efficient checkout process. This is what a Sellwood grocery store should be like. With all the newcomers to the new apartment complexes here, it's ridiculous how poorly this place is managed and run.

Prices are higher than other local grocery stores. The trade off used to be that they were open 24hours.. Now it's just an expensive neighborhood store with less products than a regular sized store. The employees are really helpful & friendly. That's the ONLY reason I gave 4 stars.

Watch the prices here very closely. I was over-charged $7 for pomegranates after selecting the picture for gold bell peppers. I don't think this store even sells pomegranates. In the past I've also seen price mismatches between the shelf price and the price at checkout at least twice. It makes me wonder how many times it's happened without me noticing.

Been shopping here for the last five years, and it's typically a pretty painful experience. The staff is wonderful, and I can't overstate that! There usually just isn't enough of them in a helpful place. By that I mean, there will never be more than one checker working, they will not have any support bagging, and on special days, there will be no checkers at all! Time of day is irrelevant. Check out will be an excruciating waste of time, and given the massive price hikes of everything in the store last year, I can only imagine Daddy Kroger is proud of the profits coupled with cutting cost on staff. All that to say, it's the only non-high-end grocery store for a couple miles, so what else are you going to do? It really feels like this store knows it's your only option.