Thompson Electric and Air

if you need an electrician, do NOT call Thompson Electric whatever you do... they came out to my home last week & charged me $125 to misdiagnose an issue... they wanted to come back out & charge me $2,600 to do something that would Not have fixed the issue..... * I called JEA the next morning & my issue was resolved by JEA within 3 hours of my call to them & JEA charged me nothing to fix it.... I called to let them know the outcome & was told no refund would be given & then was hung up on. no refund given by Thompson Electric for misdiagnosing the issue... I'm just glad I didn't pay them $2,600 to do what they wanted to do, that would Not have resolved my issue..

Installation team showed up late, was told the tech had an emergency. Found out it was due to working on a trouble call for a previous job. They tried to reschedule for another but I took the day off work for install. Tech showed at 1 PM, then the apprentice went to lunch. They worked late got system running. Came back on Monday to finish, finished the job, left hardware all over the steps in garage, wife stepped on them doing laundry, didn't clean up. Had to return, tech didn't blow out the drain line properly and it clogged, replaced thermostat unnecessarily, failed city inspection, they fixed it. Today went to change the filter, I asked tech what the size was, he told me it came with one and it was installed. None installed, been running month, now coils are dirty, Salesman quit, supposed to fix it tomorrow. We shall see, until then off to Lowes to get a filter. I was going to have them do some electrical work, not now. The people were nice and the air has run very well since install. Its just been frustrating. Saga continued today, 9/24 received call from my wife who was angry she was chewed out by the owner for my review, I retuned the call and an argument ensued with the end result being 1. Owner stated he was going to send a tech out to show me how to clean the filter, um sorry sir, there was no filter, your tech didn't finish the job. 2. Owner noticed where I work using caller ID, made derogatory comment about Civil Service workers, liked my money though. Finally and most importantly this unit has a 1 yr parts and labor warranty and 10 years part from the manufacture,r the owner left me with the impression he would not honor the warranty. Caveat Emptor people, Buyer Beware. My comments about being happy and satisfied in his reponse are in regards to having A/C when it was the hottest part of summer. As for smearing a company, this is the first Google Review I have ever given in my life, no intention to smear but to inform others about our experiences dealing with this organization.

We hired Thompson Electric twice for electrical problems. Tim was our Electrician and he was great! Tim was polite, professional and was very knowledgeable about my electric problems. I was very nervous, but after talking with Tim I was confident he knew exactly what to do. Tim definitely is the best. Sincerely, Gina Ferreira

I needed 4 light fixtures hung and one relocated, plus a repair to a gfi circuit. I called last Last Wednesday, a senior electrician came and gave me a quote on Friday. Everything was done today, Tuesday. Walter showed up on time, knew exactly what to do (not all my items were simple and straightforward), Checked that all fixtures were level and square and then left the house immaculate. Pricing was reasonable for the high quality of service given.

Great on time service. Great work Very Professional and Knowledgeable and helpful Staff. They did a Great Job hooking up my Hot tub Very Happy with workmanship will be using them for the rest of my home Improvement Jobs including my AC services

This is the finest electrical company in all the land! I called at the last minute and they accommodated me the following morning. You can’t beat that with a stick. The electricians name was Tim and he was very professional, tidy, knowledgeable, and offered me multiple solutions. This is my go to electrical company from here on out. Thank you for your time and I look forward to working with you in the near future! Much obliged Justin Lee Market Ready, LLC

We’ve had this company do some work in the past we were really happy with. Had them come out to estimate an rv pad hook up. Explained what I was looking for and was told they could run the estimate both ways. They didn’t, came with an estimate of $9000 to run power and a power pedestal for an rv. I call and just spoke with Fred to try and get an understanding as to what the estimate was for and was spoken down to, and was told I was asking for a complete rework of the estimate to not trench and run power pedestal right next to main, where I have room for small rv as well( just not ideal location). I told him at end of conversation that I would have someone else do it or do it myself, he then said another unprofessional comment. Please don’t let them take Adavantage of you and it’s perfectly fine to ask them exactly what you are paying for. The estimate cost $125, thought that might at least get me 5 minutes of professionalism over the phone.

If you value your time and money at all, you will never, ever deal with this company and their dishonest, overpriced practices. We were charged for four hours of labor when only an hour of work was performed. I believe in rewarding hard work and would have gladly paid the quoted price if the time quoted was the time the job took to perform. When my wife contacted the business owner to discuss the work that was performed and how we were overcharged since the tech was only at our house for an hour instead of the quoted four, the owner was rude and raised his voice many times, lied when saying that he checked a gps system to confirm four hours of work, and, after my wife informed him that she would be leaving poor reviews about him and his company, he stated that thousands of complaints were posted about him online monthly and that he was basically welcoming the reviews. Wow. I could not believe his audacity. Some people have never learned the value of customer service and this guy is quite possibly the worst. My wife informed him that she would be posting information on the web to inform unaware users to not use this company. I implore you to reconsider if you have any inkling of desire to use this company. Perhaps we are unlucky with having to deal with the owner and tech that we did... But our experience has been that they are the absolute worst, and we've used plenty of different companies taking care of rental properties and this is by far the worst and the first I've ever felt a need to write a negative review about because of their practices. We will be filing a BBB complaint to hopefully put more exposure out about this terrible excuse for a business and for the poor practices by the business proprietor. It is a real shame that we have to take this action. TL;DR Avoid this company at all costs.

I called and spoke with a lady and was pleasantly surprised to hear they would be able to come out right away. I said I had a ceiling fan to hang and fluorescent lights to install She repeated back that I had a ceiling fan to install and I said florescent light also. She then said ok LED lights to install . I corrected her and there was no response except I will have someone out . The next day I get a call from a gentleman who said we have a tech to come out for your ceiling fan installation. I then again said. I also have florescent lights to hang . He paused and said , oh yes she notes LED installation. I said they are florescent. He again said he will be there in 30 minutes. The tech came as promised and he again said I have you down for ceiling fan and LED light installation. I then said ,”you know I was just about to call your office, as I had realized that everyone is saying LED but I have Florescent... is that going to be a problem?. He said let me Look at it. He said he could not put the lights I chose up properly. I said I really wanted the light up and to put them up anyway he could. He had just taken the old fixture down, when my husband called and said he did not want the fixture up in the manner I described. We then asked if he could just repair the old florescent ballast and it was then that he said ,”no they do not repair florescent lights anymore.. just install LED. I asked how much was that and he said he would have to call the office. Everything comes from the office. It would be $400 for a self contained LED tubes. ( which I am assuming was the complete price including the fan install)That I would still need to cover up. I then said I was very disappointed and wanted to cry. He just stood there with nothing else to offer. So I said, ok I guess I just have to pay that $80 fee and you can go. I was so upset I forgot (and he did not Offer ) he Could have installed my fan probably for that much money. I also was going to ask him to do something with the ballast ...as he left everything down with the wires hanging down from the ceiling. But as with the ceiling fan not installed , I was just just out $80. I know it was my fault for Not remembering but it would have been helpful, if my tech would have Reminded /asked me if I wanted the ceiling fan installed

Was quoted $1600 dollars for a simple rewire and told by the representative that the city would require numerous insulated related Repairs. A competitor came in the next day and was less than half the price. The city approved the work no questions. Extremely overpriced.