Somerpointe Resorts

Very friendly and helpful staff

As a whole its a very nice place.

Love this Timeshare Company

Best timeshare in vegas

They provided good answers

We have come here several times and are timeshare owners. Have raved and loved it. This weekend we were told we had a newly renovated room, the minute we walked it was awful. The new furniture is cold, staral, ugly and uncomfortable. I have to say it again UGLY. I have frozen both nights, as there is not even a comfortable comforter for the bed... I don't often write bad reviews, but this honestly felt like a joke. So sad, rethinking taking over our family timeshare after this stay..

We unfortunately made a mistake and signed up for one of timeshares about 2 years ago. The sale rep at the time told us it was a temporary membership and that once we paid off the fee in full, we'd be able to cancel it if we wanted to. I called multiple reps and verified that if I paid off the remaining balance in full, I'd be able to cancel and that I wouldn't get any additional "maintenance" fees. I spoke with Jonnie on 11/13 and she said she spoke with a manager about it and confirmed that if I paid off the balance in full, they would let me out of the temporary time share. She went on to say that they would mail me a letter stating it was cancelled. It is now 11/27 and I still haven't received a letter and my account is still not cancelled and I also received another "maintence" fee that was $58 when it was always $29 in the past. I have called several times since and no one is willing to help or follow through on anything they told be. Do yourselves a favor and don't work with this company at all. They will just lie to you and take your money. It's not worth the headache and frustration dealing with this scam of a company. Unfortunately we had to learn the hard way.

Somerpointe is ripping us off us as in me and my wife. We purchased an RCI membership through them because they told us we could use our points in destinations that we would like to go to, but that is not the case. The destination we chose is not available through this membership, and the reps knew where we wanted to go also to mention to make it even worse. The hotel deals are not even good. they are comparable to what you would get at Expedia or any other hotel site for discounts. Why would we pay thousands of dollars For this if we were aware, we could not use it how they said that’s gotta be illegal. Every time I try to contact owner services which they told me to speak to they will not pick up the phone and they will not return any of my calls. They are basically stealing from us Somerpointe from Tahiti Village needs to make this right and take the membership back. We don’t want it.

Absolutely disgusting and DIRTY. We just arrived. The room is old and dated and smells. Furniture is disgusting and dirty. We were told our room hasn’t been updated yet so they don’t want to bring any new furniture in. Furniture is broken. The phone doesn’t work, the microwave is broken and the room has 2 and the safe doesn’t work. I called and was told the pools/ lazy rivers were heated to 83/84. They’re not and are freezing. This is the worst resort I’ve ever been to in my life. Management couldn’t care less. Do yourself a favor and avoid this resort at all cost.

I am a new owner with Tahiti Village. At my first check-in I was offered an owner update. I signed up with the promise of a couple of gifts for my time. When I arrived, my appointment had been canceled and I was never told. Was asked to wait while they looked into this. After about 15 minutes Jesse came and talked to me. I was informed that since I was gifted the ownership I didn't qualify for the updates. I told him that was not good for them and when asked why. I started to explain the issues I have had since the transfer started. He started making excuses. I stopped him and told him it was not worth my energy to argue with him and left. Before leaving the lobby I was stopping by a gentleman that had overheard the conversation and he asked what unit I owned, I advised The Royal Tihaitian and he said that is why they told you you don't qualify, they can't upsell you. As this was not my fault I felt I should have been compt for my time and effort but they didn't feel the same. As an owner, regardless of how I got there, I am entitled to property/unit updates also. This false advertisement, their primary objective is to see more units, dont be fooled like I was. I honestly thought I was going to hear about plans for the properties/units. 8/13/2025 Update So I called Owner Services as advised in the response and was told they couldn't help I have to call owner advantage. I called and talked with a manager and of course they couldn't help. I am now in the middle of the blame game. No one wants to take responsibility for this mess. All I'm asking for is a little compensation for my time and frustration. I did what was asked of me. I took time away from my family and ended up very frustrated and left feeling like I don't matter as an owner since they can't upsell me. I think that they are under estimating certain owners worth. I have a reservation this Friday and will talk to the resort manager and see where we land. Make to look for the update, I really hope it is a positive outcome. 8/26/25 Had my stay. When I arrived on Friday left messages for 2 managers. On Sunday was at the front desk and ask again for the managers. One was busy and they took message to have her call. Monday I got a call from V, the Concierge Manager. She was very nice and acknowledged the issues and offered me a gift card. She explained somethings that helped explain. Thanks.