Somerpointe Resorts

Our experience with Alicia M. Casey during a timeshare presentation was outstanding. These types of presentations are often known for being uncomfortable, but Alicia was the complete opposite. She was professional, incredibly kind, and made us feel comfortable throughout the entire process. At no point did we feel uncomfortable or overly pressured, just respected and heard. Alicia’s warm personality and professionalism stood out, and she made what could have been a stressful experience genuinely pleasant. Although our personal financial situation doesn’t make this program the right fit for us at the moment, we walked away very impressed. If the timing were right, there’s no one we would rather work with than Alicia. Highly recommend her. She left a very positive impression on us about this resort and their program.

Hi, was at Tahiti village for ten days. The life guards at the pool are not very nice. One in puticur was a girl wearing white glasses. I ask how here day was going just look at me. I said to her that bad!! She does not pay attention to her surroundings. All she did was pick her nails. Also went to the life guard shack there were 8 life guards just sitting down. I ask why isn't the pool open on the north side. The response was we don't have enough life guards. WOW!!! I have been and owner since 2006. Come now who is in charge. Keep the volleyball closed until 1 or 2 Nobody starts playing until then. Open the rest of the pool. I would have fired some of the life guards. The only guard that was doing anything was Dustin.

Who on earth picked out the new green chairs? Why is there no dresser in main bedroom? Very bland design of new rooms. Check in folks very nice. Concierge rude. No deals. Didn’t even offer our friends staying with me a timeshare presentation…which is fine. Also states I’m not an owner because I purchased through a 3rd party..so this is written notice of stopping yearly maintenance fees!

We’ve been trying to cancel our timeshare for what feels like forever and I'm at a complete loss over how difficult Somerpointe is making this whole process. We own a timeshare with Tahiti Village, but due to financial difficulties, we simply cannot afford the mortgage and maintenance fee payments any longer. We were told by Tracie that gifting the timeshare to someone was the only option, but honestly, we just want to transfer ownership back without having to spend more money on selling it or giving it to a stranger. We need someone to reach out to us with an actual solution as soon as possible.

Stay Away! This is a scam. They get you to buy points or a trial of points. Then you get diverted to RCI to use those points, which will give you false info. We were told by multiple sales rep from RCI we have points rolled over til this year, but then our points expires in 2024. Management from both RCI & Somerpointe won’t do anything even though their employees tell you lies. On top of this, you have to pay fees to book your vacation even if you use your points. Not many great selection of hotels/resorts & they’re expensive, points wise. So if you add up the cost for you points & fees when you use those points, traveling is more expensive. Not worth the headache, hassle, restrictions & money up front. I’m glad we only have a trial & not stuck with this for life!

I'm so frustrated with this whole timeshare situation! We've been trying to cancel for ages now, and it's impossible to get a hold of anyone; we haven't heard a thing from Somerpointe since June 2025. Honestly, we just need to get into contact with someone—anyone— who can actually help us and point us in the right direction to resolve this matter. Between my ongoing orthopedic and health issues making the trip from New Jersey to Nevada too much to handle, and operating on a fixed income, continuing with this timeshare commitment just isn't financially sustainable or practical anymore. We are at our wits' end and need to figure out a solution, but getting in contact with anyone at this company is impossible.

We are extremely disappointed and pretty angry with rhe complete lack of professional communication from your resorts and management companies. We have sent multiple emails and physical letters over past several, yet not received a single response. For a company that has accepted a significant amount of money, the silence is unacceptable and deeply concerning. I feels like they are intentionally avoiding their customers. I would advise anyone considering doing doing business here to be very cautious. Or better yet, avoid them altogether!

We would absolutely not recommend purchasing a timeshare with this company. It's incredibly frustrating because they won't even communicate with us or address any of our concerns, even after we've reached out twice via email specifically to cancel our timeshare. We're also really upset because when we were at the resort last, we were told by Jubilee that there was a program to pay $2,500 to get out, but then we were later told that program wasn't available anymore. We just can't travel like we used to and we honestly just want to be out of this agreement, but no one will talk to us.

I am an owner at Club de Soleil in Las Vegas. I have been an owner since the early 2000's. The property is now managed by Somerpointe. In the last few years, our maintenance fees have gone through the roof. My husband & I paid over $1400.00 in 2025 for maintenance fees. I visited the property in Las Vegas this past week to celebrate my birthday. I was assigned to Club de Soleil II. We arrived late on Saturday evening. Monday morning, we woke up to water all over the floor, including the carpet. The water heater burst. We spent our Monday morning moving all of our belongings. In the new room, the toilet paper holder broke off the wall. We are departing tomorrow & it has not been fixed even though it was reported to the front desk. Why are we paying over $1400 & there has been no upkeep to the property? It looks like what we purchased back in the early 2000's. Same old furniture & appliances. We have a Deed & have requested per the Nevada law to execute our right to move forward with a Deed-Back option. We have been told by Somerpointe that there is no option. However, the Nevada law reads differently. Somerpointe has no exit program. Very disappointing as an owner to be stuck & having to continue to pay increasing maintenance fees & no maintenance is being done. BE WARNED!! They only want to take your money. Think twice about investing or purchasing. You won't be able to get out.

Stay away from this company. We are honestly so frustrated with Somerpointe and Club de Soleil. Getting a hold of these people is near impossible. We have been trying for a year now to figure out how to get out of our timeshare, and absolutely no one will reply to our requests, even though they have no problem continuing to send us bills. No one has given us a clear cancellation process or guide, and we just want someone to contact us so we can finally get out of these timeshares and move on with our lives. We were told we could submit a "hardship letter," but we never received any follow up information about that. Seriously, steer clear of this company! I'm guessing by what I read below there will be a response with a phone number to call, but I bet there's zero chance that produces anything since we have called many times before to no avail.