Somerpointe Resorts

Only leaving a one star review because you have to leave choose one. A year ago I got into the pre membership. Just a trial run, and it has been a joke. Nothing but the runaround run around, run around. You called a book a trip. You call the book your free trip. So they just transfer you to person to person to person. There are very, very rude, very unprofessional. This is the worst experience I've ever dealt within a time share. I cannot wait to go back on my free trip to Vegas. If I can ever get it booked and go into that timeshare, like you're supposed to and tell everybody that they are rip-off and scam, the only time they get back to you is if you don't pay them. So I've purposely not paid them for months so that they will actually call me. And talk to me one of the worst travel experiences of my entire life.

Rude salesman directly insulted my husband before even offering the sale. Saying "He has no personality", then when we turned down a pitch that was way out of our budget, he rudely said he would get someone else and smacked our folder down on the table in frustration. Might be worth talking to Aydin at Tahiti Village about his sales tactics, insults and tantrums are not a great way to get people to want to invest in your property.

Was offered a 3 night stay at Tahiti village in Las Vegas for going to a timeshare presentation. Check in was at 4pm. Arrived at 3:50 pm. Waited in line till 5pm to then be told there was no rooms available. Was told I'd be called when a room was available. Wife and I went to dinner and never received any calls. When calling Tahiti the recording said closed. Arrived back at Tahiti at 8:30 to find another line of people still waiting. Again was told still no rooms available. At 9pm I asked to cancel. I was told they would cancel it and refund my $99. Money still hasn't been refunded. Waste of 5 hours. Ended up paying for another hotel in Vegas and had a good time but will never deal with summerpoint or Tahiti again.

Somerpointe Resorts discriminates against single people. They only give the free stay to couples and families. I’ve complained about this before, commented on their site on FB. The ads continue to bombard my page but I’ve been blocked from commenting. There must be a way to stop the scam and the discrimination from this company that owns multiple time shares including Tahiti Village. There reviews are poor anyway so I’m not missing much. I’d love to include the picture as proof of their scam

We were interested until you called three times and past 8:30 PM. Just answered and was being polite to let him know we are no long interested, but thank you for your time. Guy was extremely rude, dismissive of our concerns, and hung up on us. If this is their level of customer service then I would avoid at all costs.

We were frauded and scamed. Do not fall for the presentation. You can not travel anywhere or anytime. They will tell you that your 15,000 points are good for 2 vacations per year. Guess what 95% of the available vacations are over 50,000 points plus you got pay a ton of money in exchange fees. Run as fast as you can from this rip off. We got scamed and lost a lot of money. Trust us just say no!

This resort is RUBBISH! The worst resort ever. Unprofessional reception staff. No managers, it is like an airport or like market place. Avoid this place at any cost. Las Vegas has 100s of wonderful hotels. Save your money and book somewhere else where they can appreciate you as a customer pays them money.

They sold me a point package different from their timeshare presentation. The benefits of the package and what is listed on their website is not what I contracted into. They saw right through me and I had signed all the paperwork without reading it. Which certaintly was a lot. I was swindled for over 10K and have nothing to show for it. They expect us to pay the maintenance fees for their local resort for 10 years but did not disclose the other fees affiliated with their partner RCI on top of the point exchange fees I need to pay to use the points I have paid for out of pocket. I have been unable to use points because the listed destinations are not my top priority. They'll sell you on last minute resorts for an exchange but must of those are the same resorts they expect you to use your over priced points at. Their ponts program is not a savings but a debt that you have nothing to show for. They offer to cancel with in a couple days of signed contracts but refused to do so because I paid cash.. The sells people live their life on scamming people to get a commission check. They are heartless crooks. Working hard at ruining other people's financial lives. Do not sign up for their program as I was sold a point program disguised with lies and false benefits. I am serious. They sold me an apple and when it came time to use my benefits it was a useless orange. They are theives that thrive on the ignorance of unsuspecting travelers. Don't do it! Or read the fine print as their determine to sale you a Honda but give you the keys to a Toyota but you can do nothing because you signed their contracts. I learned very expensive lesson for my mistakes of trusting a lying group of what appears to be junkies they hired from the streets of Vegas. This is not for you. Do not sign contract but use their free vacation. Just don't do it. Say "NO" like they teach you in drug class in school.

I've owned my timeshare for a year. I've called several times bc my points haven't shown up in my account. I still don't have my points. However, I have been charged over $1300 in HOA fees, even though it was only supposed to be a couple hundred per year. This company needs to have a class action lawsuit brought against it. Please email me if you want to sue, so we can start the process. I will also be filing actions against the Realtors involved in the sale to try to get their licenses revoked by every Association of Realtors in the country.

The presentation says the company is RCI. When I pulled up the terrible reviews, the rep said "that's not RCI's fault, it's the venue". Vague, deliberately confusing. Is it a timeshare or a vacation package? Somerpointe? RCI? WHO? If it's such a great deal, why put pressure to close "now"? Thanks for the $150 and 4 night in a sub par resort, but something too good to be true typically isn't. Have found many more negative reviews than positive. AND THEIR RESPONSE MAKES NO EFFORT TO CLARIFY.