Somerpointe Resorts

Going to this resort was the biggest mistake I ever made. They talked me into purchasing a time share, practically forced me into it. It has been nothing but a nightmare and financial hardship for my family. Go anywhere else but here... they will scam you into buying a time share and there is no way out of it. Even during this pandemic they have no options and offer zero assistance. They keep adding late fees and threatening with ruining our credit if we don't pay. Worst experience with any company I've ever encountered.

Dalmarie and Mark Harrod After my previous review, a Somerpointe representative contacted me and instructed me to call their office to discuss my concerns. Unfortunately, their customer service has proven to be an absolute sham. I attempted to call the exact phone number provided by their representative four or five separate times. I know the number was correct because I repeated it back to the agent before ending the call. Every single time, I was either disconnected, hung up on, or transferred to a dead line. When I specifically requested to speak with a supervisor, staff repeatedly demanded to know why. I explained that I needed assistance with my contract because I am trying to close my timeshare due to significant financial hardship and ongoing medical issues affecting my family. I was then told that supervisors were unavailable. Instead of providing actual assistance, I was offered a Walmart gift card for waiting, only to be hung up on yet again. As I stated in my original review, my wife and I have faced serious medical challenges and substantial financial strain. During our entire ownership, we have only been able to book two stays because of constant fees, limited availability, and numerous restrictions. Somerpointe seems far more interested in creating obstacles than helping the people who are trapped in these contracts. Telling owners to call customer service, only to subject them to disconnected lines, repeated hang-ups, and token gift card offers, is unacceptable and deeply frustrating. We are asking for a reasonable resolution and a way out of a timeshare that no longer serves our family. Stop ignoring your owners and address this situation immediately.

So my wife and I attended a timeshare presentation and everything was nice and very easy going, they made promises and gave us a free stay at the resort for future use, they gave us a voucher to a free dinner. We ended up purchasing a timeshare and went on about our vacation, later that night we went to dinner only to find out they wouldn’t accept the voucher that night so whatever we paid for our dinner, that was when I became suspicious of the promises that were made during the timeshare so we went back and looked at the contract and then realized we made a huge mistake but luckily we looked into canceling laws and after carefully reading contract it states you have 5 days to cancel by certified mail and we beat it by a few hours, where my bad review comes from is when I first called the guy that answered thought it was funny saying oh your an owner now and why did you purchase something you knew nothing about, it was then when I told him I was recording as well his attitude changed and I told him I knew the law and will be sending a letter, they all know the deal and think it’s funny but please be aware of the false promises to only get you in a contact and possibly screw your credit up!!!

It really should be ZERO stars. DO NOT WASTE your time. They take your money and run with it. They like to nickel and dime you for any rescheduling you need to do. Not very understanding so if your schedule is busy, you'll end up paying them just to take your calls. Customer support is awful as well. This company is not recommended for families. They also stereotype against single, independent MOMs. They have a rule that you HAVE TO HAVE A SPOUSE. Like a woman cant make money to afford a timeshare? Sorry not a company I want to support.

Absolutely disappointed with them. I planned a surprise vacation for wife through this website and I got a timeshare at Tahiti resorts and it got approved and confirmed the stay. They called me and confirmed the stay. I did made all travel arrangements and today they called me took all the details which I gave on the website and now they told that I’m not qualified with the timeshare I was literally shocked because the same questions on website which I got approved. This is really bad and not a good way to treat clients even after making all the travel arrangements they called me to inform that I no longer will have the reservation.

DO NOT buy a timeshare from these people. They promise many destinations you can book with your points, but you can't book, because it requires more points than you have (e.g.15k and it takes 50k). It is hard to book since nobody picks up the phone or the points required is NOT enough. They will lie to you about fees and more fees. Their maintenance cost keeps increasing yearly and you have no say in the matter. When you call consumer services, you end up getting the run around, nobody picks up the phone or they put you on hold forever.

Filthy resort! Waited 3 hours for our room because the manager had to inspect it. B.S. No one inspected it. The dishes were filthy and I had to wash everything. Had to ask for potholders, dish towels, dish drainer - which I never got. They brought a pasta strainer. The dishes were a joke. One plastic tumbler, one wine glass, and a filthy glass. No matching sets of anything. No hand towels for the bathrooms. Room hadn't been vacuumed (I could see what previous guests ate because it was on the floor and chairs), and the hallways were disgusting. They left a broom, vacuum and trash outside my door for 4 days. Finally took them away, but didn't bother to use the vacuum. Other guests had similar complaints. I'll never waste my points exchanging here again. This Worst resort ever! Staff didn't care that it took 3 hours to check in or that basic things were missing. Definitely not worth the cost.

Pretty dated and worn but a Vegas crowd is going to be rougher on properties. Had a car rental so it wasn’t too bad, but had been told the shuttle ran 24/7 on call and it doesn’t and that was a problem. Not because of my partying schedule but because I had to attend a conference early every morning.

If you think to signing up, to this program stop, time share's speciale summerpoint are big scam, they have many hidden fees, which is to be found after you make contract, they have charging me maintenance fee, every year for no reason and reazing every year. I got vacation thru RCA which is part of sammerpoint, for 3 day I have been charged 110.00service fee, RCA is charging 72.00 if you don't travel, in order to save points. And that is automatically charged without asking. I wish I never get involved I am paying 129.00 monthly. For nothing.