TILIT

Horrible Customer Service. Ordered a lanyard, It was misdelivered, I asked for a replacement or refund and they told me they wanted to wait until a postal investigation was done. I reached out to the post office, they closed their investigation a week ago and I have yet to hear from Tilit. I paid $8.75 for UPS shipping and the post office told me they just sent it uninsured for $2.00 and if I wanted a replacement or refund I had to reach out to tilit directly. What a joke. Scam artists with poor customer service. I'll never shop with them again. Shame on you tilit.

Last year I was looking for some different kitchen outfit. The kind of clothes that you find everywhere is, most of the times, poor quality or simply just awful. So, I discover Tilit and I ordered one of their jackets... Since then I've gotten 6 aprons, 3 jackets and, lately, 2 shirts. I find the design very modern and they work with high quality fabrics. I live in Fort Lauderdale, so I've never been in their store... I've been getting everything online... And their customer service is just perfect. I really love their work... Since I spend 6 days a week in the kitchen, I enjoy wearing a stylish outfit.

I must say that Chef Tilit produces some of the best chef wear available on the market. I've purchased several items from them and I love absolutely every piece. If a suit can be perfectly fitting, comfortable, and stylish then why can't the items we wear in the kitchen? Alex, through the Chef Tilit brand, has brought, style, character and innovation into the kitchen via the clothes we wear.

Top of the line chefs wear and chefs aprons . Quality garments being produced in house . Not everything is produced at this location ... totally enjoyed my experience shopping there. Very helpful. Very patient and very knowledgeable . Definitely high quality and definitely stylish with a modern look and feel.. great addition to any kitchens look ....check out there website or stop by there showroom. Either way you shouldn't be disappointed

Alex, his products, and the team @Tilit Chef Goods are top notch. Not only are the chef items durable, they look great! They have created a unique brand of chef clothing that is not only durable but stylish enough to wear off the clock. Kudos to Tilit Chef Goods on their amazing customer service and bad a** clothing!

Fit and quality of the shirts were all poor. From 3 different styles, none were of any reasonable quality for the cost. Was denied refund on one shirt for a "stain" which was not a stain at all. Customer service was actually really good, though.

We are a restaurant in Dallas TX. Had high hopes ordering chef uniforms from Tilit. Also wanted support U.S. clothing. We have ordered 10 chef shirts. $90-100 per shirts. 8 shirts already have buttons fallen out. 2 we lost the buttons. And we have wore this less than 5shifts. I still can’t believe how these are made for chefs? So we reached out to the management about these problems. They told me to take a pic and send it I did. They said they can give me 5 dollars back. We spent 1grand. On this site. It’s just horrible customer service. Some guys fixed at home. Some guys paid 5 dollars sew back the buttons. Some paid $9 to fix this. It’s not the money it’s more of a quality . If you guys made a batch of clothes and maybe it’s just this batch of shirts. But isn’t recalling the shirts and refunding and protecting your brand image more valuable than making money of a 10 shirts or so? I hope people who read this don’t purchase these shirts. They don’t Even send you back up buttons. Also you guys should wear and check the shirts before you sell it to the customer.

Like some other reviews have said - I had a terrible experience with the delivery/customer service. I was sent the wrong item, and was told I had to pay a “modest restocking fee of $10” in order to get my refund (on top of the few dollars it takes to ship back). Mistakes happen, but making a customer pay for your mistakes is absurd. This was almost two weeks ago, and I’m still waiting for my refund. Tilit does make fashionable, durable chef clothing but I won’t be ordering from them again.

Fantastic pants, fantastic customer service. Ordered a few different styles and ultimately sent the Joggers back because I didn't like the fit on me personally, but joggers usually don't anyways so don't blame the brand. However the straight normal straight pants are very comfortable and look great. They expedited my return after I emailed them asking if they had received my return cause I wanted to buy more of the straight style pants. Then I proceeded to order 3 more pairs and I drunkenly picked navy instead of black. After I realized this in the morning I emailed customer service again to see if it was possible to change my color to black and they did it for me just in time before shipping saving me the headache of doing another return. Honestly buy their stuff. 5 stars

Worst costumer service I have ever experienced. I ordered black joggers. They sent me a yellow apron and charged my card for the joggers. I told them they sent me the wrong item and asked them to send the joggers I ordered. They said they didn’t have them available in my size.and suggested I order another more expensive pair of pants they had in my size. Then said they would only refund me when I send the apron back. Why would a company expect a costumer to spend more time, money, and a resources to receive something they didn’t order in the first place?! I’ve never had someone charge me for something and send me something else than tell me to return it and pay for something more expensive to get my money back?! Why do you expect customers to pay for your mistakes?!? Make this make sense! Update: They made things right and then some! After speaking to costumer service over the phone I got a full refund and told me to keep the apron. They sent me the joggers once they were available in my size and even sent me a pair of socks for free. What really stood out to me is how everything I have received from them is of the highest quality and extremely durable. I thought the prices were high until I started working in them. From the pants to the apron I didn’t know I needed and socks I got for free; everything fit perfectly, are extremely comfortable and have stood the test of time! As a chef working 10-16 hours a day I have never purchased anything that lasts longer than a year. These products have not only lasted well over a year, they have zero signs of wear and tear. Zero holes in the socks, no splits in the crotch, no loss in elasticity in the waist band, no shrinkage or faded color after washing and no drawstring that falls out or disappears into the waistband. These pants are also extremely breathable, have plenty of pockets and are thick enough to protect me from any burns. I was so impressed with them I bought 3 more pairs. I have tried cheaper options in the past but I can honestly say the amount of money I saved not having to buy replacements every couple months has saved me more money in the long run. These products are built to last and function better then any other brands I have purchased in the past!!! I would also like to add that I have had zero issues with costumer service since that one off misunderstanding.