Adams Auto Group

I just want to say what a wonderful experience I had at Adam’s Auto Group, especially with Liz! She’s absolutely great. I came in a bit overwhelmed and not sure if they would be able to find what I wanted. I gave her my price point and some other details and within minutes she was pulling different cars from the lot to show me. She listened to me and what I liked and my preferences and she made it happen. Not only was she super kind and helpful but you can tell she knows how to do her job and she does it Well. I am big on peoples energy and let me just say it was No bad vibes at all!! Thank you so much Adams Group!! I really appreciate the hard work and dedication.

Malcom at Adams auto group made the process of buying my 2019 F150 a great experience. No pressure and knowledgeable.

Go and see Tony Guerrero, tell him Angel sent you! He took care of everything from beginning to end. I crashed my car on a Monday, came by on Tuesday and worked out a deal on 2020 BMW X3 xdrive, which was perfectly priced. The price was so nice i couldn’t even bring myself to haggle for a lower price. I drove home with my car after it was cleaned and detailed on Wednesday. I am in town on a work contract and they were able to register the car in my home state, so when I get home i can pick up my plates! I was worried about that since I don’t live here. I honestly am very pleased with my experience with this dealership, they have a huge inventory of high end vehicles at prices you can’t believe! Before you buy some where else, do your self a favor and check them out before agreeing to anything! Thank you again Tony for everything!

Jose Acosta was absolutely amazing to work with. He made our buying experience easy and very comfortable. I would highly recommend coming to see him at Adam’s of Charlotte. I know we will be back.

They had a good selection of vehicles. Jose our salesman did a great job. He let us test drive exactly how we wanted and more than once. He was willing to work with the sales manager on pricing and we didn’t get much off but it was enough to seal the deal. Very welcoming when you arrive.

I can't say enough good things about Liz at Adams Auto Group! She went above and beyond to help me get approved, and now I'm driving away in my 2018 Kia Soul Exclaim that I absolutely love. She was so sweet, patient, and truly cares about her customers. Liz made the whole process smooth and stress-free. If you're looking for someone who will treat you right and really look out for you, ask for Liz- you won't be disappointed!

I bought a 2022 Toyota RAV4 from Adams Auto Group, and buying it was easy. The real trouble started when I needed a refund for my warranty and GAP coverage after my car was totaled. What should've been a simple cancellation and refund turned into weeks of confusion, mixed messages, and me constantly following up just to get basic answers. Thankfully, DOWC, the warranty company, was super helpful, but the refund had to come from the dealer. The whole thing felt way harder than it needed to be. I finally got a hold of the owner, and even then, it wasn't as smooth as it should've been, but I finally got my refund almost two months after cancelling. My advice to anyone buying here is to KEEP COPIES OF EVERYTHING and get all refund info in writing. Giving them money was a completely different experience than getting it back.

Lance was a huge help in getting me into my ProMaster. He gave me the time and space I needed to make sure it was the right vehicle for my needs and never made me feel rushed or pressured. He went above and beyond throughout the process and was always honest and transparent with me. I really appreciated his approach to the sale - he made me feel valued not just as a customer, but as a person. I couldn't have asked for a better experience. Highly recommend working with Lance.

Amir asked that we do a Google Review: Purchased a 2009 Ford F250 Service body truck with approximately 35000 miles on March 23, 2026. I was not purchasing a perfect truck and I knew that. There were going to be some issues that we would need to address like locks on the boxes, seat cover, etc. I was assured that that the truck was ready to go. It was driven from Charlotte to the Hickory with attached brakes and rotors. I was told that the truck had an oil change, new battery was gone thru by the service department. The reason for the new battery is because the radio will not turn off after the key is removed from the ignition. However, that is something I expect to deal with. I do expect to purchase a "safe" vehicle that has good brakes. I do believe the attached photos show otherwise. Currently my staff is having to do a complete brake job with rotors and pads. Update on issues with purchased truck: Worked with Adams on issues with truck. Repairs were made and we are very pleased with the end result of the situation. Very attentive about our concerns and with positive dialogue.

Showed up the day before 30 minutes before close and Lance was still willing to show and inform me on the cars I was interested in. When I mentioned I would come in the next day he said he was off but would love to sell me a car. Even helped me work on the price. Great customer service experience