Autobell Car Wash

I have always trusted Autobell to give excellent service; however, this last visit was exceptionally poor. They didn’t move my mats to vacuum underneath, they didn’t clean out my cup holders, the dash was untouched. I paid for inside and outside cleaning. It was so bad, I bought my own supplies to clean out my car. My mats in the front are rubber. They weren’t touched. I had to wash them off myself when I got home. The backseat mats weren’t vacuumed at all. I have a SUV, and the back wasn’t vacuumed at all. I work in home health and have to transport pts to and from MD appts. It’s imperative that my car is clean for their safety and mine. Sorry, Autobell, you guys failed big time.

Have used Autobell many times and had no issues, On this last trip, the rear door handle on the passenger side was broken off, and I was not informed. The door handle was placed inside the vehicle were I found it later that evening. The manager reviewed the video footage, agreed to damage and I filled out a claim. The insurance adjuster contacted me the next day and I gave him the quote from the dealer for the repair. I received a check for $100 dollars less than the repair. I called multiple times to the customer care line and received assurances that the District Manager would call me. This has gone on for over a month with no calls from anyone. In reality, my last car wash at Autobell cost me $130 , and a great inconvenience, to say the least.

I’m extremely disappointed in the service I received especially after I told the cashier I was dissatisfied my very 1st time coming to Auto Bell. Mind you, this is only my 2nd time and the service was way worst. Their employee referred to their service as “fast food”. A quick service for cars... that cost me $40? If I wanted a quick careless car wash, I wouldn’t have went to a place that HAND DRIES + HAND CLEANS your car. I paid $26 + a $12 tip (AND TAXES) just to come back home to have to finish cleaning my car. My dash is still dirty, my carpets still need to be vacuumed. I specifically asked the washer to get ALL sides of my car but I get out the wash and my car is STILL dirty. I’m sure I will never come back here to get my car washed. I can tell these kids don’t care about good customer service.

I’d say if you set your expectations correctly, this will fit the bill for getting your car mostly clean super quickly. Don’t expect detail work, and you should always look over the interior before you drive off to make sure they got everything clean enough for you. My kids love to kick the backs of the front seats with their dirty and sometimes muddy feet, and I always have to point out that they missed cleaning there. I’m not picky, but there’s obviously dirt there that shouldn’t be. Anyway everyone’s always cool about it, and when I point it out they quickly jump back in and take care of it. So I recommend this car wash with the caveats that you should expect speed over quality, and you’ll need to speak up if they miss something inside.

Last time they did a bad job forgot fragrance, tire shine, and didn't do the mats. This visit no better no fragrance, soaked my back seats with window cleaner, crappy job on the mats, broke one of the clips that holds the mats on the floor, looked for it then denied they did it and basically called us liars. The wash job was bad lots of missed spots, bugs still on the Windows and the front, then the tire shine is all over the car from the guy leaning on the car while doin tire shine. No response from the manager, don't waste your time with corporate either they just want you off the phone

I have been an Unlimited Monthly member of Autobell for a few years now. I had never had a problem with billing the entire time until recently. I had opted for the $70 unlimited plan for one month as I thought I would use the interior cleaning often during that month. After the one, and only, time I had the actual full cleaning, I realized they try to get you through as fast as possible, and that I do a better job with a shop vac and a rag than they do. I attempted to change my plan before my billing cycle and it would not allow me to do so. I then requested to cancel my account altogether as I realized they weren't going to help me. I also requested to cancel effective immediately, and after a few days, I see I had been charged the $70+ for the following month and after requesting a refund for this, I was told they won't cancel until 9/2 and will not give me a refund! Unreal. Especially how long I had been using their unlimited services for. Also, I am looking into getting a new vehicle. So I was going to get my truck, which is an OXFORD WHITE F150, professionally detailed before listing it for sale. The detailer showed me the MANY swirl scratches and marks in the paint and he asked me if I frequented Autobell and I said yes, why, and he said their brushes are notorious for damaging vehicle's paint. He said most "touch" washes do some sort of damage over time, but Autobell's are above and beyond the worst. I am embarrassed that I did not know this before. I will be using a touch-less option on my next new vehicle. Lastly, my company, which consists of a fleet of over 300 vehicles mostly in the Carolinas, VA & GA, was looking for a drive-thru car wash to accommodate this fleet instead of having our drivers expense their washes, and I have a say in making this decision, I will not be recommending Autobell.

I have been double charged by this company and they’re not refunding it. On top of that they locked my account as threatened them to sue . I called customer service twice so please no cheesy response. See you at the court .

Horrible customer service at corporate!!! Every location does a bad job cleaning! Super Super over priced. They barely clean my car or truck every time. Definitely cancelling memberships

Experience was horrible. They half cleaned the car and didn’t even vacuum under my rugs. The manager, eddy lampe even assisted with the clean and watched as I ended up cleaning my own car because I got tired of pointing to all the stuff they missed. They didn’t even wipe down the interior. He came over and saw me cleaning my own car and instructed the guy to move on to the fragrance part and let her do it. I spoke to him and requested a partial refund since I had to clean my own car to which he offered to comp another wash. Why would I want to return to get another half wash. This was my 3 rd similar experience with this location and half cleaning seems to be the norm.

Not a good place to have your car done. Very not inexperience. I was informed my Unlimited wash did not come with tire wax or car fragrance. My inside was barley touched. It seems as though they pick and choose who car they will provide great service to. Seems Racial and Gender Bias too me!! So, what is the use in me to keep this Unlimited pass. I believe I will cancel.