Autobell Car Wash

They tell you they can't take cash. But then charge you $10 bucks for a tip. I will be going to report this tomorrow.

Left drippy tire shine, which splashes back onto clean car; no air freshness offered, even though it was paid for. The two gentleman who worked on my vehicle were very nice, however.

I have a two-year-old vehicle that has been through nothing but Auto Bell. I have a number of scratches and swirls due to the system/design, wash and drying process. I have spoke with the store manager and the district manager and both categorically deny-that there equipment did not scratch the vehicle. Absolute total lie!!! So if you have swirls and scratches and you use nothing but Auto Bell. There’s your problem. It’s a shame that they don’t have a disclaimer sign along with their price-that their system causes scratches. Absolutely ridiculous. Auto Bell no longer.

I went to the autobell on Warwick in Newport news VA.. about 30 minutes ago. Awful place! Never been there before, I will never go back. I paid $17 for wash Nd vacuuming. Ridiculous price! I told the guy because it was a loaner from Casey Bmw and I was on my way to take it back that I didn't need it dried or spent alot of time on. Just needed a quick vacuum and run it through the wash! $16 for that!!! Then when I got to Casey and opened up the back door, the back of the car wasnt even touched! The people who work there are unfriendly. Not happy with this place, and based on reviews they don't really care nor will they do anything about your bad experience. So I'll just leave a review and let everyone know not to go there!

Best value, best service and most accommodating staff on the planet! I have been a client for many years and will continue to use this great company's services for years to come. In a hurry, I do the quick drive through. More time to spare on a detail job, always the Manager's Special with fantastic results each and every time. Thank you for your great service to this business owner and our fleet of vehicles! You people ROCK!

Everyone that works there Is super friendly especially the manager and the sweet Blonde hair girl. They just don't do a very good job there. Maybe they need more training. The outside never gets dried enough and the inside windows are always streaky and messed up.

So after my yearly auto inspection this morning, I decided to take my car to Autobell at 336 Second St. Williamsburg, Va.. I paid for exterior wash and hand dry service $7.99. After driving thru automated wash, I stepped out of my vehicle during hand dry procedure to inspect vehicle and add tire shine. Upon inspection I noticed a few scratches and scuffs in passenger fender and passenger side hood that weren't there prior to wash. I explained that I'd just came from across the street getting an auto inspection and that the shop I visited took pictures of my vehicle just prior to inspection as part of their policy. The pictures were emailed to me and I could show proof that the damage wasn't there prior to wash. At this point the young lady drying my vehicle explained she was the manager and that there was no way the micro fiber cloth from their wash did the damage. She asked, "What do you think in our carwash would cause such scratches and scuffs? And why were there no scratches and scuffs on another vehicle that came thru with yours?" I explained that I didn't know what was going on. The scratches weren't there prior to wash and I had pictures taken 20-30 min. to prove it at which point I as told there was no way there equipment did it. I asked to speak to the manager and she told she was the manager, she would have to file a claim and basically her equipment couldn't have done such. Feeling as if she hadn't and wasn't taking my situation serious or actually trying help me in any way. (Never even offered compensation or a refund!) I asked for the number to their corporate office. At this point she began to display being irritated by my want/need for some type of action and satisfaction as a paying customer. She swiftly began to walk off while saying I can give you the number for corporate and file a claim but my car would need to be run thru again to try and duplicate the problem in order to do anything for me. She came back out from office with a claim form for me to fill out and said corporate's number was at the top of the form. I called the number at the top which was actually another manager for the location who was actually on site. He answered very unprofessional as if he were talking on his personal cell, I explained who I was and why I was calling. He informed me that he knew who I was and that he was on site and to follow her directions and run car for a second time to try and recreate the issue. After exiting the was the female manager came out with claim form filled and signed saying customer discovered scratches on the bumper after vehicle was cleaned. She'd taken pictures after the first wash and inspected other vehicles washed at same time as mine and no others vehicles were damaged during wash. (No pics were taken by her.) Autobell held no liability for damages found. I showed that to the Male manager I'd been given the number to. He came out in total backing of the female manager and denied fault and liability immediately. He began to take pics and say I'd have to take it thru for a 3rd time to duplicate the problem in order for them to do anything to help me. I went thru for a 3rd time and he compared his pics to the damages found and said that everything he see's is in the pictures he took. Of course, the damages have been done by this point and the brushes are striking the car in the same places as the prior (2) washes and new damage will be hard to notice regardless I explained. By this point I had already Googled their corporate office info and called, only for the person at corporate to tell me that all claims were handled within the store. She notified me that the individual I'd been speaking with, Ryan was the operating manager and any claims decisions would be handled by him. Corporate had nothing to with anything related to the claim but that she would speak with the district manager and he'd be giving me a call. Haven't heard from anyone yet and it's been a couple of hours. At this point my Matte Black paint job is a Scratched Black paint job...my entire car displays new scratches!

Wasn’t gonna stop here bc they’re often hit or miss. $36 to have my car returned to me half cleaned and no fragrance added. Entire console left dirty; had to finish cleaning it with an armor-all wipe. This entire franchise is a scam.

So, I just got of with customer service representative name Megan to ask her where was my missing funds for my gift card. She stated that the funds were applied to my monthly draft payment. If you are drafting my card each month why would my gift card money be used to my monthly bill. Clearing in the terms it states that its nontransferable and that you can use your gift card for future car washes. She didn't make it make sense. The absolute WORST customer service. Mind you I had to call back because I NEVER received a call from several days ago. What I person doesn't need is to talk to someone who DOESN'T know what they are talking about!!!

Usually I am happy with service at this location. My main complaint is the new pay system and that it's automated. I believe, even though I own an automation company, human interaction is important and what sets Autobell apart. I won't be back if this continues. I don't see the added value, you still need to have someone mark the cars, no one to upsell you, it's slower not faster. What if I don't have a smart phone, what if I want to pay cash? It's not about cost I would rather pay more for the human experience. I can have a mobile service company come to the shop and knock all the cars out at once. Please change back.