Enterprise Rent-A-Car

I never got a receipt when I returned the car at Midway airport because they said it was rented at a location downtown Chicago and they couldn't close out that rental and it would have to be done by the pick up location. What kind of unified system does not allow another Enterprise location that accepts the car to close out the rental? They literally could not provide me any paperwork showing I returned the car, except that the manager wrote that on the back of her business card. That was over a week ago and I still do not have that receipt nor does that reservation show up on my account.

The car I rented had REVOKED license plates. I was pulled over on the side of the road waiting for my daughter and the police pulled in behind me. They detained me for a out 40 minutes while they called enterprise. The police then came back to the car and told that I had to drive back to an airport that I had passed 20 minutes earlier and switch out the vehicle. This was the second time they had detained me regarding these plates. The first time enterprise gave me conflicting information. The police told me not to move the vehicle and that they are supposed to tow it due to the plates being revoked. He even showed me the screen in the truck. But an Enterprise employee said that the police couldn't do that because the vehicle didn't belong to them. That's funny. The employee then told me that all they could do was send a truck I the morning but I have to call at 7:30 when they open. Also it would take 3 to 5 hours for the tow truck to come and I had to ride with them to expedite the switch out of the vehicles. Oh, my daughter's graduation from college started at 10am and she had to be there by 9am. I was in Washington, Illinois and the graduation was in Eureka, Illinois, which is about 15 to 20 minutes away. After talking to 3 different people I did get a discount but now my bank statement is NOT reflecting the discount. WOW

My experience this time with 20 E Randolph Chicago enterprise was amazing. I rented the car for 3 days but returned the car 1 hour after 2nd day was over. They themselves were very courteous and gave me the 3rd unused day fee back. I was surprised. This is a very good gesture, I will enterprise back.

Different since COVID19. I rent regularly since I do not own a car. The level of service since they reopened after COVID has declined significantly. There aren't enough staff on site, cars aren't a clean and the Enterprise App is only good for making reservations, nothing else. I plan to try another brand after my next rental (to use my points).

Location is great, convenient to all tourist attractions and in the heart of Chicago. Sometimes it gets really busy especially during holidays but nothing like an airport branch. Convenient drop off even after hours, just park the car in front of the office and drop the keys in the box. Only issue I have with Enterprise, and that happened on multiple occasions, is the online booking price is different from what you're charged! Which I never understood especially with no extras what so ever.

I always enjoy my experience at this location. Great customer service, very welcoming and usually remember me (I rent about once a month). Whether they are slow or crazy busy I feel like I always get the same level of service, even letting me pick through their stock of cars if they're full. I recommend this location to anyone renting in Chicago as I've had far worse experiences with other rental companies downtown.

Returned my rental car 30 minutes before closing and was told no return confirmation was needed. After I got home, I was charged for an extra day because they entered the return in the system the next day. On the phone they refused to correct it, ignored my explanation, and even dismissed my photos as “possibly fake.” Very frustrating experience. If you rent here, insist on a written confirmation and make sure they enter the return immediately.

Online reservation was easy as well as the actual pick up. The only downside to this particular Enterprise office is that the garage where it is located has no stairs. When we came back to pick up the car, there was a graduation event and the lobby was full of people waiting to get into the elevators. Other than that, our experience was really good. We were emailed a copy of the final bill as well as a voicemail.

I have had a terrible experience at the 20 E Randolph location. It seems like they liked me very well at Enterprise until I returned a car with damage (which should be fully covered by my work's insurance policy with Enterprise) on it. The general manager was very confrontational, lacked empathy and was not at all helpful. The employee that was there who I always had a good relationship with all of a sudden seemed to have a hard time making eye contact. I will not be renting at this location again and as long as Hertz and Avis are around I don't think I'll set foot at another Enterprise location.

I recently rented an Intermediate Car at the Chicago Millennium Park location. Highly recommend them!! I received excellent service and care at this location from one of the associates, Hudson. In fact, he provided the service that is far exceeded my expectations. I will be renting from this location again.