Premier Powertrain

Outstanding customer service. Fast, effective, professional. Would highly recommend to anyone.

The staff were extremely helpful, and they got us exactly what we needed. We’ll purchase from them again in the future.

A great product and quick service parts are clean and correct for seamless fit and installation. Staff are courteous and helpful

Service was great motor doing great overall It is great place to do business. People freindly I would recommend premier powertrain and will go there again if I need to

Easy to deal with. Prompt service and delivery. So far the motor is everything it was promised to be. Will do business with them again

Bought a transmission in January of 2022 and August of 2022 my transmission has stopped working called them they told me send it to a transmission shop and have the test it and then have them to call them so they can verify that it was bad 3rd and 4th gears are gone out and now they are wanting me to pay for the transmission to be pulled out and sent back to them so now they are claiming that their department has to inspect the transmission the shop is charging a storage fee that's until they sent back a transmission no one answers the phone and then the one guy says you have to get in touch with who it was purchased from well I ask why are you doing answering everything else then sad poor business and not a quality transmission don't get scammed

David made it so easy. I would highly recommend them to anyone they have my business for life. Thanks for everything you did for me.

Very good customer service, engine works perfectly, highly recommend premier powertrain,would use again. Follow up greatly appreciated

The remanufactured engine I received is running great. David helped me promptly with questions I had during the process of ordering, installation and returning the core. He also got me in touch with warranty when my mechanic had a question about a sensor. I would definitely use Premier Powertrain again and recommend.

I ordered a transmission for my 2012 Chevy Cruze on November 22, 2021. Premier Powertrain then collected $3940.00 from me. I was told the Transmission would be delivered in 15 to 20 days. That time frame came and went, and there was not a peep out anyone from from this company. I figured since there were Holidays during this time there might have been some delay with closing etc.... On Wednesday December 1, 2021 I sent David McIntosh a text asking for an update on the progress with the order. I heard nothing. The whole month of December David never replied even once, On December 30, 2021 I spoke with Harune and explained the situation. He said he was getting in touch with David to contact me about the problem, There was still silence on the part of Premier Powertrain. I was told the whole sales team was out with COVID. I do find it hard to believe there was no one in a company this size that could have made even minimal contact. I again texted David on January 7, 2022 asking for updates, with no response whatsoever. On January 10, 2022 I spoke with Hunt. Again I was told David would contact me. I texted Hunt again on January 11, 2022. He said David would be contacting me. today with an update, and I would hear something today. I got a message from David to call him today. I returned his call at 11:17am today. During this call I was raked over the coals. I was told that the whole company was shut down for inventory and COVID, and how I was a pessimist just like his father, and as his father said If it wasn't for bad luck I'd have no luck at all. and his father chose to live his life that way but he wasn't and it that's the way I want to live then okay. I did say to Harune, that if I didn't hear something I was going file a complaint with the NC Attorney General, because after taking $3940.00 and getting nothing for it was not acceptable. That part really set him off. David then said Premier Powertrain was refunding my money, but would keep the order open. He also said that I could start calling the second week of every month starting in February to see if they could get a core to build my transmission. David then sent a text of two of your competitors and told me to try them, but good luck finding a transmission anywhere. I have the receipt for the refund both by text and email, and I expect it to be back on my card as promised. On a personal note your sales director David McIntosh is a real piece of work. Dragging a customer through the mud and comparing them to their sorry father is a real poor way to do business. You lost mine and a $3940.00 dollar sale (Less the core charge). Management should really think long and hard about firing him, because he's not doing your company anything but harm. Andy Walters.