Updike Distribution Logistics, LLC

Sean and Earl were very nice and delivered on time. Very helpful in dropping it off to a different spot.

Place was fair took forever to load but record time to unload so it was cool. Cant complain $$$ was good and they even threw me a few bottled waters. Thanx guys.....

The worst company I’ve dealt with in any capacity. Supposedly, they “attempted delivery” for my Wayfair sectional when I was home the entire time. Delivery was rescheduled for another day, and no one showed up. When I called them, they said they didn’t have my sectional. No one was going to even call me about it. I’m now waiting on a replacement from Wayfair. I’ve wasted 10 hours of my life waiting for these guys to show up only to tell me they’ve never had my item. What happened to my sectional?

I purchased an item from Costco and they used these guys to deliver the product. Got a text 7 days prior with delivery date and information that they will call 24 hours prior for appointment. No phone calls, then get another text a day after the schedule delivery date with an appointment for 6 days later. I called and they informed they called, my cell phone record show no calls from them. Yet the text "automatic" setup an appointment for another date, and this is all done without contacting me. Interesting that they can setup the appointment a week later, without informing me, but yet canceled my original appointment, since they call me. Waste of time, and money. We all work, and make arrangement to receive these item. But what do they care, as along as it based on their convenience.

Great service! Received updates via text the day prior to delivery and on the day of delivery (informing me when they were ~15 min away). They delivered my item to my front door instead of the garage, and followed up to ask how the delivery service went. They went above and beyond. Such a great experience! Thank you!

I am disappointed by this company and their customer support. I have had two attempted deliveries of a purchase from Wayfair, and both times the driver arrived well outside of the designated 4 hour time window. The tracking notifications they provided were completely inaccurate and they have not yet manage to successfully communicate and deliver my product.

Armando and George just delivered our ne w vanity and what great customer service. We knew exactly when they would be here and I asked them to unbox it so I could inspect it and they were glad to do it. Thank you very much.

Don't order anything from anywhere, if they tell you they use Updike as their carrier. I ordered a dresser from Wayfair, delivery was scheduled and, the driver, or co-driver called for directions, they were lost in town, I instructed them to get back on the hwy headed west, then gave specific, turn by turn directions, which he said he got, "yes, I got that," every time. Waited......and waited.....and waited. No phone call, they didn't show up. I started calling them, asking if they were lost, asking them where they were, that I'd give them directions from wherever they were, left several messages because no one answered the phone, no one returned the messages, I sent texts.....no response. I called the distribution center in Phoenix, spoke to their boss.....I guess......he said he'd try to contact them.......he called me back and said they were going to return to Phoenix because they couldn't find my house!!! I told him no, no way, they were close, they wouldn't answer any messages, they were NOT going to return to Phoenix. My husband ended up talking to them and, meeting them at the post office, which is just 10 minutes from my house! Then, they were going to put the dresser in back of our truck and, leave it to us to unload.......no, my husband made them follow him home and, unload the dresser and, put it in the garage. Total incompetence, couldn't follow simple instructions, couldn't follow simple directions, lied and said, "yes, I got it" didn't answer phone calls, text messages.........didn't want to be BOTHERED. If a place of business uses Updike? MOVE ON!

If I could give 0 or negative stars, I would. They were the company for delivery for a large Wayfair shed I ordered and they had the worst communication and gave me incorrect information so that the entire delivery was completely screwed. When I managed to speak to a second person, she denied any wrongdoing on their part and tried to put it all on Wayfair, WHICH WASN'T THE CASE. I need correct information from your employees when I call. If they did, this entire situation would have been a non-issue. Way to be good at your job and hire competent people. The ONLY high point were the actual delivery drivers- those two gentlemen were awesome, and made the delivery happen.

If I could give zero stars I would…some of the most incompetent delivery drivers out there, or at least in Oklahoma. “Juan” was supposed to deliver an order to me on 12/15, he then said he was delayed 7 hours “building a cabinet” then called me later and said “building a table & chairs”….something was extremely off and he sounded like he was on something. Then I called Updike on 12/18 to report that it was never delivered…they rescheduled delivery for 12/20….and now some other driver called to tell me they have no idea where my order is or when it’ll be delivered.