Advantage Rent A Car

My wife and I used this rental agency to secure a car for a las vegas trip. They make the rental look cheap online but when you actually rent it there are hidden fees and insurance charges even if you have car insurance. So what was supposed to be a 200s rental went into the 300s....for what was supposed to be a camary but they didn't even have camerys in vegas to rent at all. Also don't add another driver as they tack another 50 dollar fee without telling you this upfront. We will stick with a more reputable company next time we need a rental. The only thing I can say is customer service was kind and it was a quick in and out process.

The agent was rude at first then sweetened up. This was our first time in Boston and with Advantage. We were confused of the process and rushed to make financial decisions quickly. Extra charges for Tolls. State mandate on tolls to have a toll responder. Advantage $59.99 flat fee even if I only went through 2 tolls. There should be an option of a flat fee or a per toll fee. I didn't know what the drop off process was. Confused again! I wanted to make sure everything was good before leaving the car because they will charge me if something is not right. They have the power, not me...and usually after the fact.

After speaking to the counter lady, who was very nice, she added a collision charge to my rental without my consent and when I went to sign the contract, she noted that it was a "collision waiver form" but little did she mention that that is the name of the insurance company, so I was forced into getting insurance in which I did not want. She also told me that I could add it at the end if I wanted it, in which I replied ok, if I need I'll do it at the end. When I went to return the car, I mentioned that I wanted to make sure I was not being charged for the insurance, the woman kindly told me she'd check. She mentioned that I was charged and that a manager would take care of it for me. That they would call me to take care of the charge. No one called so I had to call the 1-800 number. I called them and they blamed me for the charge, then refused to give me a full refund on the insurance. I have rented many cars from all different companies, this is by far the worst. Extremely misleading, I will never ever get a car from this company again. If I could give negative stars I would.

We had a delay in getting our car, which is understandable. However, the front desk staff seemed very disorganized, and couldn’t tell us how long it would be until a car was ready. When we finally got our car about 45 minutes later, we got to the exit gate and there was no attendant there. After a few minutes a worker came over and asked for our papers and circled our car, but walked away and did nothing. 3 mins later, nothing. Finally I got out of the car and got the attention of a worker. He asked me where our papers were and if someone had already done the walk-around on the car. It felt more like an interrogation than like he was trying to help. If this was a free service, I’d understand the delay and the treatment at the gate. But since we’re a paying customer, it left a bad taste in our mouths. I won’t be using Advantage anytime soon, at least not at the Boston Airport.

If I could leave 0 stars, I definitely would! Like other customers have mentioned, I was told by the agent that the car I had originally requested was not available, and that I would either have to wait or pay more to upgrade. What is more, the original bill estimated with tax a total of $130, but upon drop-off we were billed $347. Save yourselves the stress and go with another rental company. Advantage will take advantage of you.

It was a bait and switch deal for me. The price was good but it did not include $30 per day for basic insurance. If I had known that I would have gone with a different company. I did not think it was a very good business practice. Once the reservation is made and you go all the way to the rental car place it's nearly impossible to start the process over to rent a car with a different company and Advantage knows that. I was on vacation for 5 weeks and rented 7 cars. It was the only company that did that. PLEASE BE UPFRONT ABOUT YOUR PRICES. I will not rent from them again.

The absolute worst rental experience. Here is the email I sent to the customer service person after she confirmed that they were reimbursing me for the $128 overcharge, caused by them fraudulently billing me an extra day for a vehicle I returned at 9 a.m. but they logged in at 4:15 p.m. By the way, if this has happened to you, drop me a line. I think this would be a great consumer fraud class action where they sneak in an extra day's charge, then make it impossible to get a customer service agent on the phone to correct their deliberate mistake: (this is my email to the agent who credited my account for the $128 overcharge: "I am completely satisfied with your service. I am completely dissatisfied with Advantage Rent-A-Car. The agent at the Denver office was delightful. I think her name was Megan. The first vehicle that I was given was filthy and smelled like an ashtray that had not been cleaned in weeks. I went back in and Megan gave me a Mazda 6 which was a little less filthy, but still disgracefully dirty and filled with scratches and dings on the body. I was embarrassed driving that vehicle into the hotel valet. It took me five calls, and of approximately 25 minutes on hold before I got to you. Three previous operators said they would put me on hold to get me someone on the line in the dump my call. To answer your question, I will never use advantage Rent-A-Car again. I believe that your company deliberately falsified the return time just screw me out of an additional $100. I'm certain that I'm not the first person to experience this. I appreciate your courtesy and the way you dealt with me. But this will be my last time renting from Advantage Rent-A-Car.

Horrible experience, when my plane arrived and attempted to just pick up the already reserved and paid for vehicle, they made me pay again in addition to the security deposit. They suggested to speak to management but management couldn’t do anything about it either even when I showed receipts of my reservation payment.They stated they couldn’t see my payment at all, so how come they found my reservation then? I also had paid to get an SUV and they gave me a regular car; for the same price I had paid twice already! Management suggested for me to call Priceline myself and contest the whole situation. This should be responsibly of the business to business agreement they both have. Absolutely a nightmare, especially that I was stuck in an airport alone, away from home, late at night and I had no choice but to accept their conditions.

After reading the reviews of this company on google, I almost did not rent a car from them. However, I called Hotwire, through whom I purchased the rental, and was informed that they had no complaints concerning Advantage Rent A Car, at all. I flew into Boston Airport, took the bus to the Rent A Car center, found the Advantage rental desk, where I was met by two very nice, women who were the agents for Advantage. They were thorough, professional, and had an emphasis on service. My rental was extremely clean, and only a few days old. The return of the car was extremely quick and efficient. I would highly recommend Advantage Rent A Car.

I had two worst experiences from Advantage rental car service . I had a pretty bad situation twice in last 2 months. I never purchase fuel option and hence ended up returning with full gas. The agents at the return facility says that I am all good to go and I was shocked after I saw invoice . First time they charged $10 extra and second time $112 extra. This is totally worst and Advantage is not even close to other Rental car services and very poor customer service and their Claim process is worst. I will never ever get a rental car from Advantage or EZ car.