Advantage Rent A Car

I thought I did this review right after using Advantage Rent A Car in Boston back in September 2018, but I guess I didn't. Better late than never. I got my car through Price Line as I was trying to save money. When I found out after booking that it would be through Advantage, I looked at reviews and was really worried that I had made a big mistake. Well, my experience was the complete opposite of a mistake. I also chose to get the insurance Advantage offers, so it was an additional $88 for 8 days on top of the low price of about $160 or so that I paid for the car. I was first in line at the rental counter, so no wait. The girl was not super friendly, but then again, I rarely bump into a customer service rep that is a bubbly and overly friendly as I am, so I'm not complaining. She was businesslike and knowledgeable. And efficient. I got to my car, expecting the worst, only to find a 2018 Hyundai Elantra with less than 10,000 miles on it waiting for me. Again, pleasant surprise. The guy working at the gate did a thorough inspection with me, pointing out a couple of very tiny flaws that I had not noticed, and marked them on my paperwork so I would not be held liable for them. Car ran great, no complaints. Upon returning my car, the check in guy was such a fun guy, making the process one that left me with a smile on my face. Great customer service all the way around. I had my own transponder, so was not using the one in the car for tolls. The first 2 tolls did not pick up my transponder, so I was ultimately billed for them, plus $25 charge for each. When I saw the charges on my bill, I called and spoke with yet another professional, friendly person. He had me send my NY thruway transponder bill, proving that I did indeed have one and that it actually picked up all the other tolls I went through on this trip. Within 5 business days, I had a refund of the penalty charges. He even apologized for not being able to refund my tolls, which was to be expected as I would have incurred the tolls one way or another. All in all, I am extremely pleased with every aspect of my business with Advantage Rent A Car and will certainly use them in the future.

We came in at 11:30 pm, we had the reservation and everything was ok. I have an insurance proof that the car was covered and a credit card with coverage. After arguing they charged us for liability because I did not have my whole policy with me. I could not get it from the broker considering that it was close to midnight. I offered to pay it for one day and send the policy the next morning and it was declined. I rent cars dozens of times and never had this problem. Bottom line, pay a bit more, rent from the majors and total cost will be lower and you won’t have to argue. ‘’Take advantage’’ Never again.

I booked a rogue, when i got there I was told I needed to pay double for another similar car, and no cars matched my price point. But I could see that there were 3 nissan rogues (in the back) lined up for cleaning. Of course I asked but, they told me they were there for a "recall"? Because I just booked a rogue the week before, and there weren't any public recalls online about it, that didn't make sense to me. I had to take the Jeep, it was all dirty, and had not been cleaned. I told them and they said it would be a discount of a half-day rate. We took it, and when we brought it back, we were late returning (due to our own error indicating the return time) and as a result we got charged a lot more than a day rate, costs that amounted to 276$ for a rental that was quoted for under $100. Between bait and switch, dirty car, and tons of hidden fees, I think I might have been taken "advantage" of.

I always go to this place when I visit Boston. Reasonably priced, ive never had a problem with their vehicles. One of the agents was a bit snooty, she was kinda like haahaa when my card got denied, but her tune suddenly changed once I confidently said I had the funds let me call my bank!!!!!

Started with a $68 package which ended at $202.18. This is truly one of the nightmare services and I am not sure how Advantage is even in business. Unless you work for the company, I would avoid this car rental as if your life depended on it. Several hidden fees and policies involving tolls, car insurance, cleaning and gas. I would highly recommend you pretend to be a lawyer and sit down to read through the contract before you sign. With no manager contact information, a third party customer service, incompetent representatives you are basically on your own along with a signed contract that isn't even provided to you. I also almost missed my flight because of their unorganized shuttle service. Seriously for those who aren't two hours early for everything, service like this can ruin your vacation.

I had a very good experience at Logan airport with Advantage. The agent on arrival (Hem...) was very helpful and friendly. It took less than 10 minutes ti set the contract and get on the road. On return, I had a small problem as they charged additional 100 US$ as deposit. The agent on the counter found out the mistake quickly and sent me to the manager Mr. Rodriguez, who solved the problem within minutes. So, great staff members from my point of view. I give only 4 stars because the the car seats were dirty.

Price was great from the Hotwire deal, and that more than paid for the slight lack of customer service at check-out and return (they just don't have many people in the garage, and there's no physical receipt given - but we very quickly did get the emailed receipt). Given the negative Yelp reviews, we carefully documented every aspect of the rental with receipts etc., but given our recent experience, we are hopeful that this location has turned the corner in terms of extra/post-rental billing. Time will tell, and if we run into any problems we will update this review. Currently, I would recommend this to others, if it was the clear best-price choice.

Excellent service, able to get me in and out of the check in process in record time! Clean, well maintained car at a price that was half that of the "big boys": Hertz, Enterprise, Budget, etc., whose recovery fees often near equal to the rental costs they charge for their cars. Nothing better than renting from Advantage to avoid all the other idiot fees the "big boys" tack on to their rental costs!!!

On two occasions in two different cities I received the same terrible service. First occasion was in Boston, MA (Logan). I spent an hour in line only to find out that you did not have cars available at the time of rental. I patiently waited an hour and then had to wait in line again to get a car. Later I was told I didn't have to wait again but I was not told that the first time. After a received a car (2 hours after arriving at the counter), the car interior was dirty with trash still in the vehicle and low tire pressure light was on. The fuel gauge was not at full even though the check out slip indicated it was. I thought this was an isolated incident but apparently not. I rented again with Advantage in Sacramento, CA and again there were no cars available upon arrival. I was told it would not be long for a car. Other customers inline were apparently told it would be 1 to 2 hours for a vehicle. This is completely unacceptable and I will never be renting with Advantage again. I have made it a point to tell friends, coworkers, and random strangers not to rent with you either. I don't really engage in social media but I've found an exception in alerting others to your poor customer service.

I choose Advantage for the price, I will not make that mistake again! I had reserved the “Manager special” and what I fixed we got was a two year old used up, scratched up, stinky van (Toyota Sienna) which in real life NO Manager would ever wish to drive! Never again! Follow up update to respond to owner: "Any vehicle that is readily available" but not cleaned nor appropriate to the reference "manager"! It has since been TWO WEEKS and I have not received an email invitation to review my rental. Seems like you just wanted to show a good effort on google without appropriate action. PPS: Even though I gave the car back 22 hours early, for some reason you ended up charging me more than what I had signed up for! :-(