Advantage Rent A Car

First Experience the girl was into her phone showing no type of Customer Service after hassles to rent when we had all our paperwork together. Received the vehicle and it was so nasty inside and out that I and my son was scared to touch the seats or anything. Returned the vehicle and was charged extra than I was first told. Second experience because I said let me see if they're different this go around. I prepaid online and when I get there I am told it's now a new policy of $200 deposit which it doesn't state that in fine print under the agreement which I feel it should be so people are aware. I will not ever again rent from them Screw me once shame on you, Screw me twice shame on me won't be a third time. They don't even deserve one star but we can't put a review without doing one.

Poor customer service. Avoid this car rental agency. They are very small and don't know how to take care of the customers they have. I reserved a compact car and they gave me a minivan. I was by myself on business and did not need/want a minivan, but they told me that's all they had. When I brought the minivan back the lady did not want to check it in right away and said leave it and we will email you the receipt. However I needed the final receipt for my work and had to go to the counter and wait another 30 minutes for them to call down to the garage to get them to check in the minivan. I almost missed my flight because of this needless delay. I'll never rent from Advantage or EZ Car (same company) again.

Most aspects of this rental were great. Easy pick-up (no line, as opposed to every other counter with long ones), and super easy drop-off. My "airport" hotel was nowhere near the airport, so I asked if I could keep my car until 9am instead of turning in at 7pm the night before, which they let me do for no additional charge. My only complaint was that clerk (who was super-friendly) convinced me I needed to pay for the Toll Pass when the actual tolls I would have paid were much less than the $10/day. She also signed me up for Pre-paid Fuel, and when I asked how much that would cost, she told me she couldn't go back to that screen, but assured me it "was worth it". As it turned out, the car got such great gas mileage I used less than half-a-tank, for which I pre-paid $50. It was convenient to not have to find a gas station in rush-hour Boston, but I would have preferred to make that decision myself, and possibly saved $30+.

Terrible rental experience. Desk agent was smarmy and rude. Got defensive when I asked if there were any other toll options than the $10 a day service charge. Took forever to check out. Had to digitally initial forms multiple times. When we got to the car the man checking us out of the garage argued with me because he didn't like my signature. It's messy and illegible, but I have signed real estate sales documents with no complaints. Not good enough for this guy though. He wouldn't let us leave until I proved my signature wasn't my initials by showing him my driver's licence. Never renting with this company again.

I never do reviews but rent cars all the time. This was the first and more then likely the last time with advantage. Checking in was okay. Approaching my unit number (25) Im noticing a mud,dust,dirt etc covered car.(have very important meetings the next morning). After walking around the car for 10mins I finally found a worker. I complained about the mess of the car I was getting and pointed out damage near the tire she said “don’t worry about the damage” I asked for a different ride and here snobby response was to go all the way back to the counter and try with them. It was 10pm and I was already annoyed and decided to give the car a try. Upon inspecting my he interior there was all kinds of stains on the inside. When exiting the lady filled out the damage form and just said car dirty and stained. I said what about the damage near the tire. She said “don’t worry about it I’ve been doing this for years” I said no I want it on there. She handed me it back and said you can write whatever you want. Long story short advantage in my opinion(first time using them) is the bottom tier and last choice rental agency, not customer friendly nor care for the looks of there cars.

DO NOT RENT HERE. No one at the counter, but a sign saying to go out in the garage. 4 people in their kiosk in the open air parking lot, in Boston, in December. Why can't one of them be inside at the desk? The car was FILTHY. Stains and horrible smells. Called 4 times the next day to demand a new car; no one picked up the phone. Called their national 1-800 number, they said they couldn't help and I would have to call the branch in question, who would not pick up the phone. Finally I drove back to the airport to return the car 4 days early and go to Enterprise, a proper company, to get a proper car. Advantage, in the end, couldn't even email me a receipt. I cannot stress this enough: IT DOESN'T MATTER HOW MUCH MONEY YOU THINK YOU WILL SAVE, IT'S NOT WORTH IT.

My first time dealing with advantage. Never again! Went with them because they were the cheapest. The car they gave me was ok and at least clean. My first issue is no one answers the phones at the airport counter or returns your calls. Also I apparently called the call center on a day they had phone problems. I too had problems with undisclosed charges. I was given incorect information by multiple employees. I called the main customer service number and told me some bs on how they couldn't fix the charges on their end and had to contact the rental place. They overcharged me $100 and slapped on some bogus extra airport fee that they claim they didn't have time to update on their website when I made reservations. They are total crooks, no wonder there was no one in line at their counter!!

Unfortunately this was a rather miserable experience. I booked a car through Hotwire and saved $30 on the price versus Enterprise (my usual car hire choice). That’s where the good news ends. We arrived and got in line at 450pm. At 615 we were finally seen by an agent. The agent was lovely/pleasant and apologetic but the delay meant we missed the start of a friends 50th birthday (we only needed the car for the event 40 miles away). Only two people joined the line behind us during the entire 85 minute wait - maybe our timing just sucked but, for the future, I’ll be using a car hire company that allows me to self check in and take a car efficiently- it’s worth the extra.

I have had the most dreadful experience with this company and would suggest against using this company. We booked our car though hotwire. When we got there, they of course suggested we do an upgrade. Since we were told the weather was bad (never trust someone from TN when you are from MA on this subject), we upgraded to all wheel drive. We only agreed after seeing the total. When I received my credit card bill, the charge was more than the agreed upon total. I have now gone back and forth 5x with this company and they refuse to move on the subject. I think they are crooks and would warn that you will only end up a headache and a bill for more than you expected. Beyond the interactions on the web, the pick up and return process was some of the worst customer service that I have ever seen. My advice, STAY AWAY!

We rented the "Manager's Special" for a week and were pleasantly surprised that we were not stuck with a tiny compact for a family of four with luggage. Ended up with Chevy Cruze. Everyone was very helpful and the process was quick and easy. Car was a little dinged up and scratched, but that didn't bother us- if someone was trying to use the car to pick up clients and appearance was important, then maybe... Overall, they delivered what they said and will definitely be renting again.