Advantage Rent A Car

We were initially given a car with 36K miles and two doors painted with a slightly different color. I asked the attendant for a different car but he said no car was available. I had to walk back to the counter to explain and then was given a different vehicle (with 12K miles but in better condition). When I returned the car my credit card was charged $136 for the fuel and eztoll when they were supposed to be only $66. I had to call the Advantage customer service number to have it refunded. Overall, not a very pleasant experience.

There seems to be a pattern of poor service by Advantage Rent A Car (just read the other reviews) 1. I received a car with a 1/4 tank of gas in December 2015. 2. They charged me a $300 drop charge, saying I dropped it off at another location. My fault for not catching it. 3. When I call customer service they promise to call you back with in 24 hours. Not true. I'm still waiting. Don't rent from them. **Update: They did credit back the $300 to my credit card. If they had not made this mistake, I would have given them 3 or 4 stars.

Poor customer service, and they do take your deposit. Show no empathy. I rented a car in Florida (MCO). My flight changed, and there was no way to reach their office outside of normal hours. However, they are able to accommodate drop-off outside of the business hours. I was told to call the airline and have them refund me for the money they charge for late drop off. DO NOT RENT CARS HERE!

I reserved a car at Advantage at Boston Logan. I waited in line behind 15 people for well over an hour at 1130 PM. For a while there wasn't even an attendant present. Meanwhile I watched as dozens of people received cars from reputable brands such as Hertz and Avis. No explanation or communication was offered for the delay. Finally the attendant sent us downstairs to a different kiosk. I had prepaid for a full size SUV using Hotwire, but the attendant "couldnt find any on the line". I was offered a standard car instead with no offer of a refund. After dealing with Advantage for almost 2 hours I was happy to have anything. This place ranks as one of the most terrible customer service experiences I have ever had. Under no circumstances would I ever use this company again.

I waited in line for 1 hour and 20 minutes. Lines at other rental places were longer and were cleared in half the time. The agents were very nice and I had no problems getting my car, but they spent too much time doing everything but helping customers. Eating, talking on phone, talking to each other... My car smelled like smoke when I got in and the low tire light was on. I told the garage attendant and he just said “they all look fine to me.” I can say the car got me around and did it’s job, they just need to work on their customer service.

Do not ever rent a car from this place! Some how this company stole money from my account. when I went online to secure a reservation of no charge, after I put in my card information and submitted, an error message came up stating that "this can not be completed at this time" I decided to take my business elsewhere and DID NOT reserve a car from them. Over a month later, they took out money from my account! When I called some women was extremely rude and confessing to me. I stated I have money taken off my card and would like to know why? She stated unless I have a contract number she cant help me. I proceeded to tell her I do not have one because I never rented a car from them. She said that's my problem and she can not do anything about that. I had to file a fraud claim with my bank.

I had an amazing experience with Advantage and when looking to rent another vehicle, they will be the first place I will check. The reasons I would recommend advantage are for three main points: competitive pricing, customer service, and ease of process. Most companies will have at least one of these options, but during my experience, advantage had all three. Customer Service Janet helped me when I picked up my car and she was extremely helpful and friendly. She knew and communicated all of the important points of the rental agreement. It inspired confidence - left feeling that I knew what was expected of me and being charged without fear of hidden fees. Janet's service is one of the most important reasons I would come back to advantage first. Competitive Pricing Undoubtedly, the rates are the most competitive for the type of car I was looking for; there's not much else to say about this. Ease of Process Picking up and dropping off the car could not have gone any faster or smoothly. I feel in part this went very well thanks to Janet and her explaining of what to expect but it was as simple as 1, 2, 3 to pick up the car and drop it off.

The counter at the is the last one. They share it with another cat rental company but they were great. The lady who helped us was more mindful of saving us money than pushing our bills higher. That's an important point for anyone. We ended up spending more because of that. She was also very good to chat with and find out about things to do. We loved the fact that she upgraded our car. Overall a great experience. Pricing was also reasonable.

Nice people, nice car, at a reasonable price. Boston is a good airport to use they get you to the car rental center promptly and the car center is easy to use.

Had a reservation for a 11pm but my flight was delayed because of weather so we arrived after 12 by the time we got our luggage it was 12:30 am We stood out by the shuttle pick up walking back and forth until finally the Wally park van came to tell us advantage car rental was closed. Needless to say my husband and I are both disabled had to either spend the night at the airport or find another car rental. You would think they would be aware of flights being delayed and at least notify us that we wouldn’t be able to get a car because they close. Very scary situation we had been left in.