Advantage Rent A Car

UPDATE: 7-4-19 THE CITY MANAGER CURTIS REACHED OUT TO MY FIANCE AND I AND LISTENED TO MY CONCERNS AND WHAT HAPPENED THIS DAY AND ALSO SPOKE WITH MY FIANCE. HE HAS COMPENSATED US FOR OUR LOSSES AND MADE THINGS RIGHT. HE ALSO SAID HIS STAFF WILL BE RECIEVING TRAINING. I AM VERY PLEASED THAT MY REVIEW MATTERED AND I WAS TAKEN CARE OF AND THINGS WERE MADE RIGHT. THANK YOU VERY MUCH!!! My first time in Boston (from California) and first time renting a car. Day 2 of having this car, it leaves us stranded and dies in the parking garage of the event we are attending. Finally got AAA out there after my fiance from Ca calls them and demands them to send roadside assistance over (mind you it's getting dark and raining). After the jump, AAA says don't turn off the car or it will die again. Well our flight leaves at 4 am. (We are in Lowell) the hotel can't jump our car at 2 am... it's against their policy... so we have to leave in the middle of the night, leave or hotel reservations and pack up, all while the car is running, drive to Boston at midnight! Tired and frustrated we get to the counter and the Advantage associate Dave REFUSES to talk to me. I mean, absolutely refuses, says he's leaving, doesn't want to hear it, he's tired and while he's telling me this he's walking away. So I call my fiance and he says to my fiance "What do you want??" as he takes my phone heading downstairs to the car lot! I mean...I am so appalled and in udder shock! He says you'll get your deposit back and leaves. I have never in my life experienced service like this ever! I didn't know people could be so rude and heartless. He didn't even give me a chance to explain my situation. I will never ever again rent from advantage. I lost a night in my hotel and gained a while bunch of stress and lost time from the second this car died. I was so scared! Across the country, dark raining and stranded. Advantage didn't even help until my fiance stepped in. Ridiculous all the way around.

I had an amazing experience! The employee who helped us was very friendly and knowledgeable. Our car was very clean and ready to go as soon as we walked into the garage. The only negative part was that the side mirrors hadn't been wiped down so I had to pull over and do it myself because I couldn't see out of them at all. I will definitely rent through this company again!

Rented a car for pickup at noon. Long line at the desk and after waiting 45 minutes was told no cars are available, and to wait another 30-45 minutes because they only have one car washer. Now work plans are ruined. I booked the rental a week ago, it's unacceptable for them to not have a car, and because I prepaid i have to wait, the other rental agencies are $400-500 for a three day unreserved rental anyways so I'm stuck. The desk agents were as helpful as they could be, not their fault

Don't believe anything these people tell you as far as pricing. We waited over an our to pick up our rental car. We were not told about tolls on the local highways that were all setup electronically, with no option to pay in person, and then charged $25 each time we went through these tolls. A 3 day rental was quoted at $42. The cost of tolls (3 tolls, one leaving airport and one returning, and one other) was over $73 after the fact. We received no receipt or notice, just the random charge on our credit card. When I called to request assistance on the charges, I was told to read my contract as "this was a valid charge", even though they confirmed that they didn't offer me any other option to pay these tolls at the time of booking. Pretty great business model if you ask me. If I could rate this company a zero star, I would.

The initial check-in service was outstanding! The employees at the counter were welcoming, resourceful, helpful, and had a smile on their faces which was a great touch. However in the middle of my rental I had to exchange my vehicle and the employees in the "Return" section fell short on their customer service. They were rude and showed no interest until I made the effort for the both of us to engage in conversation. Despite this short unpleasant hiccup I highly recommend.

I had a horrible experience with Payless Rentals that left me without a car at midnight last night. The staff at Advantage were incredibly helpful. They were able to get me a car with no reservation where all the other rental car services couldn't. Although the price was obviously higher than I would have liked, being able to get anything at all was amazing. The woman at the counter was very nice, kmowledgeable, and sympathetic. I highly recommend them.

We arrived to pick up our rental car after flying overnight to Boston and was told it would be an hour wait before they could get our car. We sat down with the many many others waiting. 1 hour and 15 minutes later we were finally called up. The ladies at the counter were rude, unhelpful, and very short. They did not answer questions we had regarding toll fees. There instructions on where to get the car were minimal. When we finally found our vehicle there were no employees there to help us on what happens next. We were very disappointed with the service and will not be renting from this company again. I would advise choosing any other company at the airport to rent from.

We rented a mid size car with Advantage at Logan airport for 8 days. Their rates are unbeatable, great car, great service at pickup and return. No complaints whatsoever. Contrary to reviews we read about them online (elsewhere), we had a great experience and will definitely use them again.

Nice staff members, but terribly slow check-in process. No other rental companies had a line... just Advantage. I had to wait for 45 minutes at 6:45am on a Sunday. I made a reservation so I could get my car and go. The car was ok, but had less than a quarter tank of gas in it.

Stay away from this shady company! If I could give zero stars I would. I rent cars every month and this was the worst car renting experience of my life. Employees were rude and unhelpful. I was given a broken car and told it would be a hassle to switch it for another. But the worst part of the experience was the fact that I was charged $350 in "administration fees" because my EZpass transponder was apparently not working correctly. I called to inquire about the $350 charge on my credit card and was told that $25 was for the tolls and $325 were "administration fees". I almost had a heart attack. Not only would they not remove the charge, they were completely rude. The tolls "administration fees" were almost the same price as my rental charge. Overall I was charged $714 to rent a broken toyota for a week.