Advantage Rent A Car

I recently rented a car from Advantage in August. It was from the Logan airport in Boston. I paid for the rental ahead of time to get a better rate, however, after the rental was compete I was overcharged by $193.46. I called to complain. They gave me a report number for my complaint. Besides this problem, the car we received had almost no gas in it (fortunately they didn’t charge us for gas after we spoke with them), and the low tire pressure light came on in the car shortly after we starting using it. Overall, it was not a good experience. I called about a week ago to check on the status of my complaint about the charges, but the representative said I just had to wait to hear something and that he couldn’t help me. He said an email address was the only way I could contact the corporate office to see what the status was. I promptly sent an email to the address they gave me. I've heard nothing and have gotten no refund. The representative said today when I had the credit card company call with me that he couldn't figure out why I was charged more. Again I was told they couldn't do anything and that it had to be handled by their corporate office. I am now letting the credit card company handle it. Overall, I have been very unimpressed with the service from Advantage. Even if their rates are cheaper, it is NOT worth dealing with them!

I WILL NEVER RENT FROM THESE GUYS AGAIN! After waiting way too long to pick up my rental car on June 01, I left the lot before realizing that the gas tank was less than half full. Too late to correct, they said, so I ate that $20 charge to fill the car. Upon returning the car, I received the invoice by email, only to find that I was double charged on taxes by $40.60. I have repeatedly called these guys to have this corrected, still not done almost 3 weeks later. Never again!

I wouldn’t even give this company one star if it weren't for Google's requirement to rate before writing a review. I arrived at Orlando airport around 10 PM and struggled to find their shuttle bus. Despite calling the company at least five times, no one answered. Ultimately, I had to rent from another, more reliable vendor. To add insult to injury, they charged me $50 the next day, claiming I didn't show up! This experience was extremely disappointing. I'd willingly pay more to deal with a more reputable company than face this hassle again.

I Started to use advantage Rent-A-Car or year ago Thanksgiving when my old well known rental car company messed up another one of my reservations. I finally had enough and move down the counters and found a very pleasant attendant that bent over backwards to make sure I had a car for my Thanksgiving visit to my family. My experience over the last year has been amazing. My check in process is always smooth and quick and friendly. My vehicle always clean and ready to go. In addition, from the very first rental they provide me with little reward incentives on my next rental. I highly recommend anyone who uses rental car regularly or even from time to time, to experience advantage Rent-A-Car for yourself.

I had never used Advantage before but they will definitely be my first choice next time I need a rental. Checking in was easy, the rep at the counter very pleasant and helpful. My drop-off was a piece of cake, no issues anywhere in the process. And zero issues with the car, which was very comfortable! I would rent from Advantage again.

The car that was provided to me appeared to have been in an accident as the bumper was damaged and protruding from the car. (yes really) There were so many dents, scratches, gashes, and scrapes I ran out of space on the paperwork. The car was extremely dirty on the outside as someone wrote 'wash me' across the back and sides of the car. The inside was dirty as it still had the last customers trash in the car and in the trunk. The maintenance required light was on, windshield wiper fluid was low, and the car-seat provided was dirty. The customer service in the garage checking out was awful. She did not appear to want to be at work.. We could tell when my wife approached the window to ask a question and she turned her back and pretended that we weren't there. (It was pretty obvious) She seemed annoyed we had questions about the condition of the car and needed a car-seat. This was the worst experience at a car rental place ever. Y'all have to do better than this. I was more disappointed than I was angry because there was so much to be desired here, especially since your prices are reasonable.

Absolutely the worst car rental experience of my life. The worst service ever. I waited in line for an agent for well over an hour. The agents were taking a ridiculously long time with each customer - as much as 20 or more minutes with some customers. When it was finally my turn I quickly saw that the problem was very poor tracking of the available cars, and possibly just not enough cars. The person before me had reserved an SUV, and was told there were no SUV's available. He was told to go stand to the side and the manager would come "work something out" with him. Finally, I was told my car was upstairs in stall 21, but when I got upstairs stall 21 was empty. I had to track down the one employee they had up there trying to do everything. He finally found my car in a different location. I felt sorry for the three employees I saw working that night. It looked clear to me that Advantage was keeping their costs low by not hiring enough employees to provide decent service, and that they were probably keep inventory too low as well. I'll be staying as far as I can from this company. Just not worth the small amount of money saved

Chose Advantage since they gave a great deal during holiday season. But the service at the airport not so par with the expectations. Had to wait so long to pick up since there was no one at the counter to attend any customer for 20 minutes. Then to get the car I booked two months ago I had to wait another 30 minutes. Overall not a good experience for the travelers after a long flight.

Worst rental experience I’ve encountered. Company “ran out of cars” with 10 people in front of me. I stuck it out as I had a reservation and other companies were triple the price. Waited two hours for a car to be cleaned (only had one staff member performing these duties). Management clearly does not know how to monitor reservations or properly staff. Yes the prices are great but I would spend the extra cash next time to avoid this company.

I hired a car from Advantage in Boston Logan. Good experience at the counter with the ladies and with the car during the hire period. On return to Logan I drove into the Advantage lot expecting to meet an Advantage rep who would check the car for damage and check for full fuel in my presence etc as is done on ever other carhire company. Had to wait and finally met a man with an Advantage t shirt who took the keys and went to drive away.He had no computer console with him like the professional rental car co pansies do. I spoke to an Advantage man in the office who said everything would be okay. I left and then the next day got an email with an extra charge from Advantage and when I spoke to the customer services agent she said it was because there was no record of me having returned the car. She asked me the name of who did I return the car to? She said it seems the charge was for an extra day. According to the Advantage customer services rep Advantage don’t have an email address you can directly contact them or a telephone number at Boston Logan where I could ring.I am not blaming the customer services rep. I wont be hiring from Advantage again.