Advantage Rent A Car

Advantage car rental was fast, easy, and efficient! I will definitely be using them again! The cost for my car rental was by far the best. My car was great! I was pleased with their service from beginning to end.

DO NOT RENT FROM THIS TERRIBLY RUN COMPANY. This company, especially in Boston, is an embarrassment. First, they had one customer service agent and the line was extraordinarily long. I had two under 4 year olds waiting for me to pickup at Baggage Claim, and it took me almost 1.5 hours to get my car and get back to my family. Their cars are utterly filthy. I asked if the interior had been cleaned upon pickup, and the middle-aged hispanic man said "yes," and when you get in the car you get lured into a false sense of cleanliness because of all of the fresheners that are in the car. When you drive away, leaving the dark garage area and hit sunlight, there was everything from food particles to hair all over the car. I felt disgusting. My wife was upset. I wouldn't let my kids touch anything. Then, they left the EZ Pass in the car, and even though I had declined it, it made me think that I was okay so I went through tolls with it. That was my fault, I admit. But then Advantage charge you $25 per violation. I ended up paying more in toll violations than the actual rental car. Needless to say, I will never rent from here again. My family will never rent from here again. No friends of mine will ever rent from here again. Their C-level folks should be ashamed. What an atrociously run business.

Never again. Rude staff (except the nice Hindi girl, she might be a manager). One of the counter girls told a customer to "go to hell" in front of us. When we got to the lot there was no one on duty. When the staff arrived they could not find the car we were assigned, and did not seem to care to find it. After waiting more than 20 minutes I was given a car after much back and forth. Car smelled of smoke, but I was not going to try to get another car, did not have the time to wait. when I returned the car no one was on duty to receive it, or give a receipt. I did not save that much money, next time will use a more highly regarded rental company.

After being treated horrendously by another rental car company, I decided to take my business to Advantage. Jasmine put me at ease immediately and was very expeditious, friendly and knowledgeable. After being given an unacceptable car, Dierdre went above and beyond to resolve the matter immediately. They deserve raises and promotions.

Terrible and rude service. I ordered an economy car online and partially paid the website where I ordered. The rest of it I had to pay at the advantage counter. When I got there the representative at the counter said I had to pay a higher price than what was stated at my order. I showed him the reservation. But he wouldn't even look at it. He said that they don't have an economy car in stock and I had to pay for a higher class car despite the fact that in such cases it is the company's responsibilty to upgrade at no cost. Since I was in a rush and already partially paid for the car I had to take it on their terms. Also they ran out of EZpasses which the only option to pay for toll roads in Massachsetts (no cash is accepted). So he just told me to avoid the toll roads which eventually cost me a great deal of time. Bottom line I recommend everyone to steer clear of this company

Do yourself a favor and don't rent from Advantage at Logan Airport. I arrived at the counter with a reservation in hand to just find out there is nobody at the counter. The cleaning lady suggested to go the lot to see if there was an attendant downstairs but to my surprise nobody was able to help. Another customer with the same predicament called their number and she was told that they don't have cars after midnight even though they said they were open 24/7 (this is an international airport). I ended up paying substantially more at more reputable rental car company where they have people at the counter but I learned my lessons. DO NOT RENT FROM ADVANTAGE!!!!!

Worst service ever! I only gave it one star to be able to write this terrible review. I recently rented a car from Boston Logan airport. I was involved in a car accident and it was my first time renting not a car. I rented it for about 5 days but the repairs on my car are taking longer than expected. I decided to extend my reservation. I called and left voicemails at the Boston Logan airport location from 5:30am on Friday 6/03/16 until 6pm that night. No one returned my call. I called the corporate office several times and all they did was transfer me to the Boston location and of course no one ever answered. This has been the worst service I have ever received. I have worked in retail and understand how busy it can be sometimes but I find it hard to believe that from 5:30am until 6pm no one had 3 mins to return my call. I ended turning the car back in the next day but just wanted to express how terrible my experience was. I will never recommend Advantage to anyone I know. Also I express this to the 3 different agents I spoke to in the corporate office and they didn't seem to care. On a side note I made the mistake of leaving my personal keys on the rental keys and called back today to see if they could mail them to my home and the woman I spoke to (after calling the corporate office and being transferred 5 times) said I have to call M-F and speak to lost and found and hung up on me when I tried to ask a follow up question. I still can't believe how terrible this whole experience was.

At Boston Logan Airport - Rental Car Center ignore the Advantage Expressway signs that tell you to go straight to the garage(like with most other company's express programs). This service is NOT offered at this location for Advantage customers. You MUST go to the reservation desk regardless of Expressway membership or prior reservation. Knowing this will save you A LOT of time as it takes 5 to 10 minutes to give someone keys to a vehicle and you won't waster your time and place in line by going straight to the garage and finding someone to tell you that you have to go back to the desk. Vehicles are as expected and return process is as good as any others at this location once you find it. The Advantage return location can be difficult to find because you have to drive all the way around the building and then back to the front on the bottom floor and the signage to find the entrance is not very good.

We had a great experience with this company and their car rental. Customer service at the airport was friendly and helpful, same with the people we met when returning the car. The car was great, got good gas mileage. We would definitely use Advantage again!

The car I got was pretty new. The check out was quick. The only drawback was the daily rental for the toll transponder. It was $12.99 per day and I was renting the car for 10 days. It was a rip-off! I had no choice but to take it as MA doesn't give an option to pay toll by cash.