Advantage Rent A Car

They have a lot unpleasant employees that complained about working no had long lines at the counter. They also charged me for a full day for being an hour late. They vehicle didn’t have the E-Zpass on the car and I had to pay for toll out of my pocket, when I had included in the rental. Their customer service are negligent when I call the person that answers the call was rude. I would never do business with this company.

The additional charges were not clear and also not competitive. How can $6 in toll fees without a pre-paid toll package result in being charged a $100 admin fee? Every other car rental service will pay the charges with either no fee or a significantly smaller fee which is more agreeable to pay. The rental with Advantage was $32 but you get charged a fee which is approx. 200% more than the rental? This doesn't want me to rent again from Advantage and put my trust back in other rental companies. Be mindful when you rent - remember as a travel, you frequently do not know the area and at times go through tolls even if you navigate to avoid them. The risk is even much realer with Advantage as they what to hit you with this charge.

Showed up at 12:30 in the night to pick up my reservation 90 minutes late (flight delays) and was told that after midnight they don't give out cars. I would have to wait until 6:00am when the next person came in. I had to go make a last minute reservation with another agent, paying significantly more for a car I didn't need. When I called the next day the Manager informed me that at midnight all reservations are cancelled and I didn't call to let him know my flight was delayed. He said I could drive 50 minutes back to the airport to pick up the rental if I still needed it???? Think this won't happen to you? Book and add your story to the list!

super happy with the customer service agent, but after that it was downhill. I asked the person handing the car over that the car tire indicator is on, to his credit he put the air in and it disappeared. 30-40 minutes in the drive it comes back again and with long drives ahead of me I called them back. Their only solution was to bring the car back to the airport as I DO NOT HAVE ROADSIDE Assistance. I mean how can I turn around and drive back to the airport with bad tires? what if it blows up? Anyways I took the car to a tire place and it was not a big issue and I got it fixed. Be careful when you rent with Advantage (after the counter you are 100% on your own)

Most of the other car rentals agencies charge a small base price (around $10) for the EZPass and then charge whatever the toll happened to be. The only option provided by Advantage was $59.95 for the week which included tolls. I'm told most tolls are only around fifty cents to a dollar. Considerable price gouging of customers that aren't aware. The Kia Rio economy car I was given had a hard time just making it up hills. Merging with highway traffic was downright dangerous. I imagine I'll get the same "We're sorry about your experience" template email everyone else receives yet nothing is resolved.

I was the 6th customer in line when I arrived, but it took 55 minutes to progress through the line and get keys. Every other company at the rental car center had significantly shorter total wait times. For example: the family in front of me left the Advantage line after being frustrated with the wait, found another company, waited in their line, got keys, and left in the time it took me to move up one more spot in line. The problem is that Advantage employs only half a person (both Advantage and another company shared a single employee at the check-in level) in the evening. You get a lower priced rental, but pay for it in time and frustration from waiting at the rental center. Avoid if you value your time.

If you want to pay triple what u expected to pay and get nothing included than this is the company for you! They charge extra for literally everything!!! My sister and I both rented vans at the same time from two different companies, we were both quoted $270 for the week. Mine ended up being $772 and Hers the quoted $270. Seriously I feel advantage rental car took advantage of me and my grief at the passing of my grandfather and added on everything they could as I just wanted to make it to his bedside before he passed. On top of that the weather stripping from the drivers side window was hanging down making it noisy, it wasn’t clean on pick up and customer service was not helpful at all. I ended up needing a car for 6 more days and chose a different company just to avoid further abuse by a company.

Booked through 3rd party agency-very low confidence that it was going to work out because I am a nervous traveler and this price was significantly lower. The rental office at Logan in Boston MA is NOT easy to find, staff is rude, and insensitive to customers. They seemingly hate their jobs and the customers. (Understandable) BUT great car, great price, and would actually use again. So, I reccomend it! Just know, the office is on the bottom corner of the rental garage, (not near other rental pick up/drop off area), trust the third party price, they did allow use of debit, not credit card, they did return the security deposit in a timely manner and had new cars in great running condition. Your welcome!

Advantage car rental worked out great for our trip. The only thing that was disappointing was that the windows were very dirty and we had to stop at the first gas station to clean them. Otherwise the entire process and staff were extremely helpful and professional.

Car was fine, but the rental experience has led me to make certain I never rent from Advantage in Boston again. Serious pressure to add on CDW and EZPass including the rental agent lying to me about where tolls were collected and such. She was rather rude from the get-go and it just got worse.