Avis Car Rental

I had a great experience with Avis! Great car Toyota Rav4, almost brand new, reliable and great to drive. I put like 2000 miles and it just needed oil change, the regular maintenance. So I brought it to O'Hara (my return location) and in 10 minutes I had a replacement car, tuned up Nissan Rogue. Awesome cars, great service, no extra charges! I can only recommend! And great deal too!

Had the single most frustratingly terrible experience here. After 15 minutes after reaching the counter I Was first asked to bring in a second ID on top of my license. For which I went all the way back got my passport, hitched and came back in a 20$ Uber. After that they said a manager will need to approve something. Which after 15 minutes the employee working finally got a hold of. After another 10-15 minutes the manager simply hung up and I was told we cannot give you a car because it’s a same day reservation. All the above can be chalked of to Avis having a bad system but that’s not all. I was barely offered a half hearted apology and icing on the cake that they cannot even cancel my reservation there. I’d have to call customer service. I’ve done several bookings with Avis before and I’ve never had an issue like this or even asked for a second id. In conclusion I spent a frustrating 2 hours, provided all the identification even someone from homeland security could ever want and still not given a car with no other reason than saying it’s a same day reservation. At no point was I ever told that it’s possible they will not do or even deny a reservation at all, no warning of any kind. I am a patient person to a fault where it’s frustrating but congratulations on finally testing my limit. It’ll not be soon for my rebooking Avis, and even if I do this location will be absolutely the last place I’ll retry..

Scheduled a pickup at 12, walked in at 12 and was told he was closing and come back tomorrow. After arguing I finally got the car but the car was dirty and had a used razor in it. He was also yelling at 2 other customers that came after me saying he’s closing and going home. Wont ever book here again

The pickup location address wasn't accurate and we spent 40 minutes walking lugging suitcases and backpacks to find it. Car had a yellow warning light for service (problem with start/stop) and rental place couldn't fix or offer another car. We weren't given the class of car we were promised. Agent at location was overworked and indifferent, at best. We picked up the garage from a garage and no one from Avis went with us to inspect the car, explain it to us. Took lots of time with manual to answer our questions. The car itself was fine, except for the warning light being on.

My husband called to say he'd be a few minutes late returning our rental as I was literally in the hospital for emergency surgery. This location had no mercy. He returned the rental 15 minutes late & we were charged for an extra day. Luckily, I was able to speak with corporate about it & the situation has been remedied.

I've rented cars throughout my career at literally hundreds of counters across the USA. The AVIS at 335a S Franklin St., Chicago, IL is the ONLY rental I've ever encountered where Repeatedly Your Reservation Confirmation Number Means Nothing, and is Not Honored! The 1st tricky weekly rental I reserved was switched by them at the last minute from a gas fuel car to a defective electric vehicle that would not hold a charge for more than 3 hours. I returned it after 2.5 days and yet they've charged my card for a full week's fee. On the 2nd occasion 4 days later, I arrived there from a $30.00 taxi ride with confirmation in hand only to be stunned by mealy mouthed excuses like, "oops we don't have any cars today. Maybe you can take the electric car again or just go try somewhere else." And, "we are not a corporate store, so..." From a customer service perspective a person who said she was the manager would not lift a finger to help me find another accommodation until she was pressed to do so. I would not consider doing any business at this AVIS counter again.

This Avis location is fraudulent and should be shut down. I am an Avis Preferred Plus member of 5 years and have around 100 rentals with them for business purposes. This is by far the worst and most incompetent location I have ever dealt with. The location fraudulently applied a damage claim, contradicting the evidence and damage inspection that occurred during pickup. They disregarded the photos and videos I recorded during pickup, and the physical receipt record. I am an experienced renter and always document the car before I take it off the lot just in case something like this were to happen (it finally did). They also fraudulently applied fuel charges even though I returned it as full. In fact, my receipt stated the fuel was returned full, but they still applied the charges. If I did not review the receipt, I wouldn’t have caught this. I wonder how many innocent customers have been fraudulently overcharged for fuel at this location. Now it’s my responsibility, time, and effort spent to correct this. Learn from my mistake and the other reviews here - do not rent from this location. At this point, do not rent from Avis at all. I will be switching to Enterprise/National or Hertz.

Helpful staff. Yesenia is wonderful! I was in a bit of a rush and she helped me get a car fast! I was very surprised to get a car with less than 1000 miles. Super clean. Def one of my favorite places to rent a vehicle.

We were sold an “unlimited toll pass” on our drive from Chicago to NYC. We had just crossed the Indiana state line when we had to stop and get out at a toll plaza because the ETOLL didn’t work. We called the counter rep who told us it actually does not cover all tolls… and told us to call Avis customer service to get it reimbursed. The rental car was fine but it seems disingenuous to sell an unlimited toll package when you know that’s not the case.

Slowest service. Any question asked, the answer is always - ‘Sorry can’t do anything, system doesn’t let me’ It’s been an hour already for me to wait, seems like more. Don’t book your car through this location