CEVA Logistics

After ordering my TV online at Costco i found a number of scary reviews about CEVA and got scared, but my experience with them was great. My only complaint is I couldn’t schedule an earlier delivery date online. My TV arrived in Phoenix on a Sunday and the earliest delivery date I could select online was the following Tuesday. I called Costco, they put me in touch with a CEVA rep and she scheduled me for delivery the next day. Driver was friendly, TV arrived unharmed. He unloaded the TV into my garage and that was it. I’m sure people have had issues but from my experience I wouldn’t avoid ordering a TV from Costco because of them.

Short and simple. Bad experience. They installed a treadmill I bought from Costco. Ruined my newly laid luxury composite vinyl floor. I've been waiting over 3 months to hear from their Texas claims department. The local Tempe operations manager promised he would keep me updated and respond but flaked out several times. I've placed several calls and emails to the Costco returns manager assigned to my case who is located in the state of Washington without response.

Pathetic company. Scheduled a Costco delivery over a week ago for today between 9:00am and 1:00pm. It's now 4:00pm and still no sign of our delivery. Nice way to spend a day waiting at home for over 7 hours. Looking at the other reviews...It's amazing to me that these guys are even in business, let alone a vendor of Costco. There's got to be dozens of other competent delivery companies for Costco to choose from.

Tracking number is useless, it says to allow 48 hours for tracking to update, 7 days later tracking number still provides ZERO information. There is zero Customer service contact phone number, or email. the only way to contact this company is through the “contact us” link on the website which doesn’t provide any confirmation or record of your attempts to contact company. I have sent a contact request everyday for 5 days, each request says someone will be in touch with me within 24 hours. After 5 days I still have not heard from this company, meanwhile my $2,000 shipment is missing, over a week late and unable to be to tracked, no estimated time of when or if the shipment will arrive.

Scheduled delivery with Ceva on Dec 17 for my TV from Costco to be delivered on Dec 26. Received multiple text messages to be home Dec 26 to receive and sign for it. Even on Christmas, received text messages from Ceva confirming I needed to be home the next day to receive the delivery. I took Dec 26 off from work to be home and Ceva never shows up, never calls and the customer service number for the local Phoenix/Tempe Ceva branch rings and rings and rings and no one ever answers that number no matter which option you choose on the phone recording. I was able to get through to the corporate number, but they were unable to ever contact the Phoenix/Tempe branch either. They sent emails to the local branch and so did I but they go unanswered. The tracking information only shows the TV departing Los Angeles CA, on Dec 21. No other information from that point. Maybe it was lost or stolen. Corporate doesn’t know and the local branch is unresponsive. I missed a day of work to receive this. I am really disappointed in this. Costco should not be using this incompetent company.

I scheduled my Costco TV delivery the day my order shipped, first day available on website. I saw from the tracking information that the TV arrived at our local Ceva warehouse a week before my delivery. I called the customer service phone number and asked if they could/would move my delivery day up. They were able to move it up to 2 days later (3 days early). My window was 12:00pm - 4:00pm. At 1:30pm the driver called and told me he was 30 minutes out. At 2:00pm the driver and an assistant brought the TV in my house, asked where I wanted it, inspected the box for damage with me (there was none, not even a scuff mark), and left. I'm extremely happy with Ceva's service.

They have a bunch of terrible reviews so to be quiet honest I was very apprehensive. However, everything went off without a hitch. I received my TV on the day that was quoted. It was in great condition and the driver was very friendly and helpful. My tip: give them a call and prepare for your delivery.

Tracking estimated delivery on March 27th. Without a phone call, email, or text they showed up a week early on the 19th, placed it in my driveway behind my vehicle having to leave in 20 mins for work and didn't even bother to ring the door bell to let me know it was outside! $2000 dollars worth on a pallet just left in my driveway with absolutely NO COURTESY WHAT SO EVER of letting the CUSTOMER know or asking where to put it! Called to complain and they sent the driver back to move the pallet and got met with an attitude when he returned, and also could hear him cussing loudly in the cab before getting out...very professional!

Scheduled our delivery a week in advance. A representative spoke to my husband earlier in the day saying we were on track for delivery that evening. Our delivery time was 4pm, so at 4:30 I called to get an ETA as we hired help to move our large heavy item. I spoke to McKenzie who informed me we weren’t on the schedule to have our item delivered that day, so when I asked how that could be she said she didn’t owe me an explanation and coped a bad attitude immediately after I referenced the delivery email we received, but she’d call the driver to see if they could squeeze us in. Overall it was a terrible experience with this company and I wouldn’t recommend them to anyone as they obviously don’t care about their customers or customer service.

Difficult shipping company to work with. I called 4 times about a shipment that was being delivered after they attempted a delivery several days ahead of schedule but did not attempt to leave a notice or let us know they needed to reschedule with a 2 man team. After this the tracking no longer updated. After contacting them I found out the new delivery date would now be 2 days beyond the original date. Once they finally delivered the package it was left outside the door, upside-down. The package was a bathroom vanity and the counter top was cracked in half. I had to take another day off of work to meet with Lowes to pickup the damaged item.