CEVA Logistics

Similar to many other reviews, we have had a horrible time with Ceva. We ordered vanities from Costco and the first round of deliveries arrived late and outside the delivery window with no notice. Both vanities were also damaged. We worked with Costco to get them replaced and am currently on hold with Ceva because the shipment is yet again late with no communication on Ceva’s end. The second delivery was supposed to be delivered last Tuesday, and when it didn’t arrive, we called to reschedule it for yesterday. Did it arrive? No. I understand logistical issues, but COMMUNICATE with your customers, especially when it’s required for someone to be present at delivery. If we even get the second set of vanities, I’m betting on them also being damaged. There’s no way to know, but judging by how they handle their business, my guess is there’s a high likelihood they were damaged in transit. Hopefully Costco contracts a new logistics provider soon…

I would give zero stars if that was possible. Ordered from Costco and was given a 9-1 time from for delivery, they showed up at 4:45. It was a spa and they were VERY clear they drop it on the driveway. I had movers there from 9AM to help move the spa. NO tracking, no returned phone call. I would never use this company. Will no longer order Costco products. Not sure who would ever do business with this company! HOT MESS!!!!!!

Kiki and Kiaj were by far the ABSOLUTE BEST delivery men! These gentlemen truly go above and beyond with their customer service. They are genuinely caring people filled with integrity and respect. These wonderful human beings are a rare treasure in a society filled with rude people who are always in a hurry. Kiki and Kiaj took time to talk to us and they moved our hot tub into the backyard and unboxed it for us! It was supposed to be "dropped on the curb." KUDOS for these guys for demonstrating the most OUSTANDING service without expecting anything in return.

They never showed up for the delivery and no attempt or communication was made to reschedule the delivery. Their phone number is just a token because no one ever answers it. Not sure how a reputable company like Costco has a contract with such a horrible service. I was finally able to get a hold of someone in their corporate office in Texas and they rescheduled the delivery. I waited the entire day for a second time hoping that my delivery would happen, but again no one showed up. Frustrated I called Costco customer service to complain. Costco got a hold of them and they lied and said that they attempted delivery on that second time but no one was home. I had waited at home for 5 hours past their delivery window. Such liars. I ended up canceling my purchase and will shop elsewhere. Too bad for Costco. This company deserves zero stars.

After seeing all the terrible reviews, I wanted to balance them out with a positive one. I had a Home Depot hot tub delivered to a very remote place in SW Arizona, and I was able to talk to a friendly person at the office who informed me of the scheduled delivery date, and the driver contacted me while en route to confirm the address. Everything worked out very well. Luckily, because I changed my work schedule to be home during the delivery window.

I had a delivery date then supposedly the driver had a mechanical issue I received a voicemail to reschedule the following day or day after. I literally sat in their queue for an hour with no answer(during business hours) I tried to reschedule on the web but there wasn’t a way to do so now after trying again for a half hour someone answered and unfortunately couldn’t get on the schedule for another 3 days so I am inconvenienced AGAIN let’s see if I even get the delivery @Costco needs to utilize a different delivery service as this is absolutely ridiculous but I guess they don’t care since they took their money!

I have no idea how this is a professional service still in business. I order items often and have NEVER had a worse, less professional experience. I was on hold for 1 hour and finally spoke with a rep who told me the item needed to be delivered on 1 day specifically or it would be sent back to the company "Four Hands" after waiting 12-weeks for it. I was going to be home in less than 5 business days and they could not schedule it. I spoke with a "manager" Teresa who was more rude than her rep and demanded I have it delivered that day or it would be returned. I had just moved to my new home, was out of town for 5 business days with no one to help me. I ended up scheduling and paying someone I barley know to be at the home because she PROMISED me an afternoon window of 12-5. I received a call at 7 AM saying the delivery was coming in 30 minutes. Wow, bigger shocker they LIED. Due to scheduling someone I had to pay to come open my home not coming until the afternoon I had to give them my garage code which they couldn't even open properly just to end up having to leave it outside otherwise....again they would send it back to the company and I would have to wait another 12-weeks. Teresa, her route driver Matt were extremely unprofessional and I highly recommend firing this company. I NEVER write reviews but due to this experience I made it a must because I don't want anyone else to ever have this experience. Truly sad, you can't say you are a professional scheduling and delivery company when you decide when and what the customer does with NO flexibility and threats.

Just like about everyone else, I waited all afternoon for my scheduled Costco shipment. When they were a no show, I called them only to be told that it would be the next day. Called the next day and was told maybe in a few more days. No communication from this terrible company ever. Why Costco uses these clowns is beyond me.

Ordered a home gym from Amazon and scheduled my delivery "appointment." A week earlier than scheduled, I get a notification that my item is being delivered TODAY between 11-2. We make arrangements to have someone there as required. It's after 2 and nobody has called, nobody has shown. This is an incredibly unprofessional company that does not communicate or check with the customer on anything they do. AVOID AT ALL COSTS.

Expected a delivery today for my business and the delivery has rescheduled again for the 3rd time 😑