CEVA Logistics

My delivery has been sitting in their warehouse for weeks and they haven't delivered it or returned my call to come pick it up myself. I don't understand how a shipping company can be so bad. I could have walked a few states over and pulled my shipment back in a wagon faster than this company can deliver it.

Good luck getting a hold of someone, they transfer you to a calling center that only takes messages. That calling center has no clue what to do other than take a message. Scheduled time of delivery via Amazon was 12-3pm. No update, no nothing, a hour after scheduled time, still nothing. Can't get ahold of anyone.

I have received such a horrible delivery service from CEVA Tempe/Phoenix. The original delivery timeframe was Apr 9, 4pm-8pm. They rescheduled a time of Apr 10, 8AM - 12PM without my consent because my time is after 3PM. Therefore, my reschedule request was Apr 10 4PM-8PM. They attempted the delivery at 11:36AM MST and obviously, no one is home at that time. After the "missed" delivery by CEVA Logitics Phoenix's fault, I contacted the local CEVA facility and all they said it that "they will try" and when I asked what happened yesterday, they said "I don't know". That's a bad answer for customer service. Overall, that was a horrible experience waiting for over four hours without any update phone call. I was hoping even if they made after 8PM but there was no phone calls to say anything. I have spoken to Costco regarding this situation and let them know my experience with CEVA Logistics. I will also file a complaint on BBB

Ordered a product from Costco...No luck with their delivery window of 12pm - 4pm, as confirmed via email 24 hours prior. No notification that the shipment will be late, so I took off work to await delivery. Tried calling the local office - no answer. Managed to reach the call center on their website and was given another customer service number for the local office to try - Got a busy line tone. Horrible!

The absolute worst customer service I have ever had in my life! Their agent told me I was "stupid for ordering a large item during this time of year". I have had to reschedule 3 times and they don't even call to tell you the item isn't arriving on the delivery day. Costco should end this contract asap because it gives them an underserving bad look.

CEVA Logistics is the worst logistics company ever. I have an order from Lowe's that was picked up by CEVA on October 26th for delivery on November 2nd. Today is November 12th. My fence is supposedly sitting in CEVA's Phoenix warehouse just 60 miles away. Since the 8th. With no movement toward me. After disappearing from tracking between October 27th and November 8th. How they stay in business is baffling. They deserve to be shut down.

UPdate: delivered 1 hr. 10 mins late with no communication it would be outside the 9am to 1pm window. I understand the season, but communication in these days of multiple choices to update seems pretty bad. Get with the times, CEBA and figure out how you can get someone to answer your phones. Will be providing feedback to Costco Transportation mgt, as well. an hour late, so far. no communication. call tempe service. no answer, at all!

I’ve set 2 appointments for a hot tub to be delivered. 11/11 they didn’t show or call. 11/15 they haven’t shown up or called. I will keep updating this until it is delivered or the good lord calls me home.

Same as everyone else who has to deal with this company. Got a delivery 2 weeks late after I cancelled with Costco. Then went back and forth with Ceva corporate and Costco (bc the local office never answered over 30 calls) to try to get my very large item picked up. SIX weeks have passed. I'm just going to freight it back to Costco I guess?!

Update - Now a 4th attempt to deliver a 325 delivery with one man. Any Ceva employee that need details for legal suits or litigation respond to this and I will provide. A comment was made by Ceva that the decision to delivery with no 2 man team is up to Drivers who subcontracted but use Ceva trucks ... Kind hard to believe. Dangerous for driver safety, increased risk for property damage, blatantly defies common sense and OSHA guidelines. For my deliveries, on three occasions Ceva has put their employees at risk and exposed my house to damage. Ceva attempted on multiple occasions to use one man in 110 deg heat to deliver a Costco procured item that weighed 325 pounds with box dimensions of 34" x 56" and no box handles or lifting points. This weight and configuration doesn't come close to the OSHA recommended calculations. On first delivery attempt, the box was severely damaged and chair inside was fully exposed. The driver was simply going to push the box across the threshold while damaging the door frame and scratching the tile. This is Ceva's fault, not the drivers because Ceva did not dispatch a two- man team. I rejected shipment due to existing damage to box / chair and potential damage to house. Contacted Ceva and they stated they would deliver with two-man team.... Result ... One man delivery in 112 degree heat with damaged box. This indicated a dangerous systemic safety environment. I will be sending my documented observations to OSHA.