Kemper

This is not an insurance company, they are an evil entity that seeks only to never have to pay out on a claim even if there is video proof, eye witness statements and police reports showing they were 110% at fault. They will pretend they never got notified, never got the forms(even when you have signed proof they did) or just plain ignore you while they decide to go on vacation for 10 days. I have yet to interact with anyone there that cares at all about trying to help someone they injured. Their actions most likely reach felony levels of incompetence and willful negligence, by far one of the worst companies in the entire world.

I cannot express how stunned and frustrated I am at how slow, incompetent, uncommunicative and unethical I find this company to be. I've been a customer for close to ten years. I submitted my first ever claim (we hit a dear that ran into the road) almost six weeks ago. Six weeks I've been waiting for my claim to be finalized and resolved. Every step with Kemper has been elongated and drawn out. They made errors filing the initial claim so it was rejected. They sent someone out to estimate it who was not an expert, and made an incredible amount of errors (didn't include funds for replacement parts that she marked as damaged, sourced used replacement parts that were damaged and unusable, submitted funds for the wrong kind of paint, the list goes on). Since then we've had to submit supplemental claim after supplemental claim to try and recover the cost. Each claim has been reduced below what it cost to fix the car. Our car has been finished by the auto body shop for a week now, and neither myself or the auto body shop can get Kemper to finalize or approve the needed supplemental claim. To reiterate, we have been without our car for six weeks and still have no answers. Please, please, please, please if you are reading this and deciding upon an insurance company, do not go with Kemper.

WORST insurance company ever, was involved in an accident didn’t send the correct paperwork to the bmv now have my license suspended 🙃 refuse to call me back and hang up the phone whenever I call back 😂doesn’t fully cover you at all either 0/10 would NOT recommend at all.

I was able to remove a vehicle and add all while chatting quick and easy the agent was patient with me never made me feel rushed that was appreciated

Trash insurance! They billed me and sent to collection for after I left them. The only thing negative on my credit is this trash company. Go to The General. Way better rates & service

I reached out to customer service and she (Shaira B) was able to solve my accidental (by me) double payment within a few minutes. Great customer service.

Worst insurance company ever. My car was damaged in the flood and the adjuster sent my car back saying nothing was wrong with it!!! I took it to a mechanic and my engine is damaged!!!! I’ve already sent the email before you respond with that. Just make sure someone responds asap

Worst company yet. I signed up for auto payment . So I wouldn't have to "worry " they said but than come to find out they haven't been taking the money out after I signed all documents and everything on my part . So now they say I owe and now I'm over lapsed so I tried paying when I found out I tried getting ahold of them no answer wouldn't even email me back . I left voicemails they kept telling me to call back the next day. They sent my money back to me through check when I paid online . Company is just a huge joke.

Quite unimpressed with this company (and it appears my experience aligns with many other reviewers). I was stopped in a right turn lane waiting for an opening to turn right, and another (Kemper insured) driver hit my car from behind. They estimated the damage to my car and sent it to the shop, then after a week without a car (and having the car disassembled by the shop), they informed me that they did not intend to honor the claim due to an issue with the other driver's policy. The car is currently disassembled in the shop, and Kemper refuses to pay for the car to be reassembled, even without repairs. Communication was poor, I had emails ignored and I was hung up on by customer service at least three different times. Small update: I sent an email to Kemper in response to the reply they left on this review, they never replied or contacted me.

Hey guys, we are having a hard time getting customer service with our adjuster. We would just like to know the status of our claim. We don’t live in Florida anymore and we need to buy plane tickets to get car. The adjuster does not return any of the phone calls. If she does there’s an attitude adjustment that needs to be handle. It’s not profesional. Sometimes you can leave a voicemail, sometimes the call just drops or it’s busy. We have paid the insurance policy monthly and Kemper has done nothing but give us the run around. Then when we do get a phone call from the adjuster, she makes sure that you know you’re inconveniencing her day. Something is wrong with this equation. Following up with customers is part of the job. Please get us a new adjuster I do not want to deal with the attitude anymore. This shouldn’t be a mission. Thank you