Kemper

Done with this lousy insurance company. They will increase your rates after 6 months by over 30%. Then when you find cheaper insurance and ask if they want to keep you as a loyal customer after years of sticking with them hoping they’d work with you, they will be extremely rude and disrespectful with zero quality customer service. Don’t be fooled by their cheap 6 month policies, they will go up over 30% after that.

I have never had a worse experience with a company. I was hit by there insured and they are coaching him on how to not pay for repairs. The customer service has been awful and they are doing everything to not pay the claim. Read all the other reviews and it is the same thing over and over again. They will do everything they can to not pay for repairs. Worst company I have ever dealt with.

Do not insure with Kemper. Kemper was told how we were going to be using the vehicle. Never once did they mention with us registering it as a business with the IRS with an ein so that we can be properly insured. Very poor customer service and they lied on the application that they didn't give it to us or be able to access it till like a month or two later and canceled our insurance prematurely.

Worst Insurance Company. They will increase your policy charges without any reasons and without informing you. According to their customer service they don't need your authorization to increase policy amounts and to charge your more. Be aware and check your monthly chages carefully. I will let my attorney deal with the leag part of their anauthorized charges. Customer service peaple are rude and absolute ignorants. No one would even protent trying to help you. I have never deal with such unprofessianal peple.

Day 84 with no vehicle. Contacted Toyota today to find out myself what problem is with part. Shocked to find out Toyota had part ordered and delivered but body shop my vehicle was sent to told Toyota they were fixing vehicle so parts were returned. I was finally given a rental after 60 days. 5days into rental I was car jacked. Now Kemper tells me I have to pay for rental when I had 25 days left on rental. Was told by Kemper part would be in numerous times. I am missing doctor appointments which now is compromising my health physical and mental. So now I have no choice but to seek legal advice. Owner stop putting messages on this page and call me. Do something! Not 1 person I've had to deal with in last 84days knows how to return call. I bet not 1 person who works for this company uses this company for insurance. Someone make this make sense! Well finally received a call back. My options were to rent a car at my expense or nothing. I pay for full insurance. They stated they would reimburse me. Not a chance with this company who don't even return phone calls. Guess they think I have money tree. This company is the worst! 78 days without my vehicle! I urge anyone to change insurance especially if you are a disabled veteran! They don't care. Thank you Paula for returning my call I was only waiting since December 16th How about you call me. It's been 77 days with numerous complaints. I see problem here starts at head. Not 1 person at this company will make a phone call. I've called daily for 77 days. Make it make sense 77 days still waiting on vehicle! I insure a SUV with Kemper and finally after waiting 60days with no vehicle i received a compact rental. When asked why I was told I signed a paper which only allowed $30 a day. NEVER HAPPENED! When asked for copy of paperwork NEVER HAPPENED! During 5 day rental I was car jacked. Informed Kemper 10days ago. Still waiting to hear about my vehicle or upgrade on rental. Bet it would take 1 business day to hear from Kemper if they didn't receive monthly payment! Thank you Kemper for having me go through winter without a vehicle and for new trauma! I urge any Veteran or anyone for that matter to find another Insurance! Still waiting on a phone call. Any information for that matter! My last review as you can see below I was asked to send a email. I did just that. Just another reach around tactic. Another tactic this insurance company will use is finally after starting to call on Monday morning if you're lucky Wednesday someone might call and then they tell you they'll get back to you within 24-48 hours. NEVER do they honor that. I've been waiting for return call for 8days. Worst insurance company! As of today my claim is 55 days. I carry full insurance. Adjusters are a joke. No phone calls are returned. No rental. Lies lies and more lies!!! Worst insurance company. They have had my truck for more than 60days. I carry full insurance with Kemper. This is not what I thought I was paying for. If any Veteran is thinking of using this insurance company DO NOT!!!!!! Made a claim 6 days ago. Where is the service I pay for? No call backs! No rental! The dealership has received no information. Feel like I'm being punked! They sure took their payment though! Still being punked! Made this comment someone asked me for information and still NOTHING! Thinking I'm paying for NOTHING! Thinking it's shame how they treat their customers! Hey Kemper still waiting for someone to get back to me about a claim filed 6days ago!

My partner and I recently had the unfortunate experience of dealing with Kemper Insurance, specifically their adjuster Kevin Walker, and I must say that their communication skills and overall service left a lot to be desired. It took an entire month for my claim to be processed, and even then, the lack of communication from Mr. Walker was highly frustrating. The main issue arose when my contractor had some important questions regarding the completion of the work. Despite multiple attempts to contact Mr. Walker, he simply did not respond. This lack of responsiveness only added to the delays and complications we faced in getting our claim settled. It's incredibly disappointing when the person responsible for handling your claim fails to communicate effectively. To make matters worse, this is not the first time I've encountered such poor communication with Kemper Insurance. I had a previous car accident claim, and the adjuster assigned to that case was equally terrible at keeping in touch. Each time, I had to escalate the matter to a supervisor just to get any sort of response or progress. As a customer, I expect better service and clear communication from the insurance company I trust to protect my assets. Unfortunately, my experiences with Kemper Insurance's adjusters, including Kevin Walker, have been nothing short of frustrating and disappointing. I hope that they take customer feedback seriously and make the necessary improvements to avoid such issues in the future. I urge potential customers to be cautious when choosing Kemper Insurance, as their adjusters' lack of communication and delays in processing claims can cause unnecessary stress and complications during an already challenging time.

Still lose money after doing everything they told me to do

DO NOT WORK WITH KEMPER. I would give 0 stars if possible. Absolute garbage service. Intentionally difficult to get ahold of an actual person. Literally spent 3 weeks calling EVERY SINGLE DAY to just get my claim started. Took a total of 3+ months to get an accurate estimate and then had to hold their hand/do their job and connect with the in-network auto shop to actually get the repairs done (they kept giving excuses for why things couldn’t proceed). Thankfully it was just a bumper from someone rear-ending me. I pity anyone who has to deal with them for anything at all and definitely anything serious.

Called to make a payment on behalf of a family member and they needed his confirmation but he wasn't available. When I called again I got a csr that couldn't speak clear neither in Spanish or English. She said that the insurance was being cancelled and then couldn't clearly explain why and gave another number to call to make a payment. Then at that number they said they had a policy change and something about me being on the insurance which I am not. And she was confused herself. It was all very confusing and I don't understand why they made it so difficult to make a payment when it's been easy in the past call, confirm info , sometimes need a confirmation for my father, he confirms and it's done. I give it zero stars and especially the lady who said insurance was being cancelled for no reason.

My bf's car was hit by one of their insured, and they've done nothing but give him the run around. The claims adjuster tells him to drop the car off and sends him an email to say that the rental has been reserved at a discounted rate, but when we arrive, there's no reservation, the adjuster is on vacation and we keep getting hung up on because their staff doesn't know how to use the transfer button with no call back!!! On top of that, we've stayed on hold for over 5 minutes each time!!! Poor service.