M&M Limousine Services

BEWARE! DO NOT HIRE THIS COMPANY!! LOOK ELSEWHERE! We reserved a limo bus for 07/02/2021 for my sister's wedding and the whole experience was horrible. The driver was running late because she was going the opposite way. On top of that we received another call that she was even more delayed because she got in a car accident! Our reservation was from 1:30-5pm. She didn't get to the house until 2:21! Very unacceptable. At this point we had to improvise and we're not able to go to the first location to take pictures because of that hour we lost. I spoke to a representative at MM Limo and said we will be refunded for the time she was late. Not even 10 minutes into the ride did the driver missed some speed bumps causing us to slide crazy on the bus & spill drinks in our dressed. Mind you this wasn't just one speed bump. She braked last minute after the fact & apologize admitting she missed the bumps. I called to complaint as soon as we got to the banquet and left a message for the manager who was gone for the day to call me Saturday. The rest of the ride was horrible. This driver went into a bike trail wasn’t able to reverse & missed our drop of location causing our photographer to jump in and assist her for directions. I left out town so my sister was the one who spoke to the manager Alex Mishulovich who at first seems understanding about the situation. He asked for my sister to send an email with the details to look into the cameras. Well my sister didn't hear back and she followed up July 6th and the phone call with him was ver unpleasant. He implied that we were lying, exaggerating on the events that occurred, started being sarcastic and said they can't always believe the customer and wanted to brush her off and hang the call up not letting my sister speak. He stated we didn't have enough proof. He has pictures, some videos did he want us to record the whole ride??! This was our sister wedding. We are trying to enjoy the day and celebrate not spend our time recording the entire ride. We did as much as we could. My sister asked for a follow up on the refund for the 51 minutes she was late plus additional for the horrible service we received (we never were seeking a full refund) and he said we would see in our account that he didn't have the time to follow up with us with a phone call. Out of $723.75 we pod for 3 hours 30 minutes we only received $105 back. That's not even the amount for the time she was late. Do the math it doesnt add up. Aside from the horrible experience we had on a very special day, the manager handled this complaint poorly. Telling a customer that they're being exaggerated, implying that we are lying? Being sarcastic and saying they can't always believe the customer smh. Alex Mishulovich shouldn't be a manager. That poor management and knowing that this is who this company has as a manager is a huge red flag. DONT HIRE THEM. Horrible people managing and they don't care about anything but money. I have more videos as proof that unfortunately I can't attached here bc it doesn't give me an option.

Excellent service! Both drivers were early, courteous and helpful. Will definitely use them again. There were 16 of us traveling and having transportation on time before and after an international trip is very important.

Just use M&M Bus, for my mother 80th birthday party and i must say my family was very happy with the service...both driver was very pleasant and nice with means alot..i would truly use this service in the future M & M is great plus when they pull up everybody was like wowwww what service is that 😀 and i said M&M business 😀 ⭐️⭐️⭐️

M&M always comes through. Clean cars and professional drivers. Highly recommend.

M&M Transportation consistently provides excellent service. I highly recommend using them for all of your transportation needs.

Great service showed up a little early which was perfect. Vehicle was super clean and drivers very courteous. Reliable!

This service is the best! The drivers are fantastic and the support is wonderful! Makes traveling and transportation needs so much easier!

We had a great experience, our driver was amazing. I will be booking again soon!

It was less than an hour before the driver was to pick us up, we received a text, not a phone call that the pick up was canceled because the driver was sick. There should be a back up plan. Emergencies do happen, as well as being sick, so there should be a back up driver to fill in at all times. We had reserved a van with two child car seats. Where are you going to find someone to take you to the airport with two car seats less than an hour before the schedule pick up? THAT BEING SAID - I DO NOT RECOMMEND USING THIS SERVICE. still waiting for my refund.

If you value honesty, reliability, and good customer service, stay far away from M&M Limousine. This company operates with deception, broken promises, and abysmal customer care. I booked M&M Limousine two weeks in advance for an important event in Chicago. Yet on the day of, they called only four hours before pickup to warn of a possible delay—a delay that would throw off our entire schedule. Despite my objections, they assured me of a 50% refund to make up for the inconvenience. But when it came time to deliver, they failed miserably. They scheduled our bus to leave Milwaukee during rush hour traffic, which predictably arrived 40 minutes late. Then, instead of the large bus I paid for, they sent a cramped, smaller trolley for our return, leaving us packed like sardines. After the event, I voiced my frustration and was offered only a 20% discount, far less than the original promise. I even escalated my concerns to their vice president, only to be met with silence. It has now been over two weeks, and I have yet to see any refund. M&M Limousine is not only unprofessional but downright dishonest, with a total disregard for customer experience. This was the worst, most frustrating service I’ve ever dealt with—save yourself the stress and go elsewhere.