Starbucks Coffee Company

I have been to this location so many times I can't count, and there is always amazing customer service. Today was very different after the rudest manager named Taylor spoke into her headset. Quick back story; myself and my husband religiously order two macha's, no whip, no classic in its place brown sugar as well as almond milk instead of whole milk and lastly ensuring the sufficient amount of 3 pumps of brown sugar for a Grande and 4 for a Venti, other than that it becomes watery. Here's where things get a bit tricky. We come to this location sometimes 3 times a day. Some days we're charged 80 cents per grande and other days the cashier inputs, "ask me", which waves the sub-charge. Well one day noticing the inconsistency I asked the manager while apparently a team of managers where having a meeting in the back. The manager on duty comes up and tells me to use a name (can't necessarily remember right now) to tell them. They told me to tell them it could be a system error as no other location is charged for a replacement of classic. Ok fast-forward to today I tell Taylor when the sub charge pops up what I was supposed to tell her and I used the name Gretchen because I'd forgotten, well she then tells me Gretchen is not even a manager. So I tell her I cannot remember her name. She then says well I'm going to ask my manager. I respond and tell her, I didn't have a reason to lie to her. And she says," Well I am the manager and soooo I am gonna consult with my manager. I said that's fine. She continued on and said if she can't fix it then she would have to charge us, it's only $1.60. I then tell my husband to just pull around and I'll go in. I went in she was even more dismissive and rude. Even shooing me away with a sarcastic have a good day. I was so ticked I went back in and took a picture of her without a word spoken. I left back out, still furious I went back in and asked for the general managers information and a lady named Katie came up to me and asked me the problem and told me she was her manager. I then began to talk to her and Taylor came back up trying to defend herself in a passive aggressive way but very confrontational, yet and still, dismissive and disrespectful. Katie then told her to go ahead and take a break and we finished talking. Though we did not necessarily come up with a long term solution in the inconsistent price differences I was given the district managers number/card, store managers number/card and my order was made free of charge and I was given a free return gift card. As sweet and as helpful as Katie was I am beyond furious still. Why is she in that position? Why can't we fix the problem so customers don't have to advocate for themselves? So many questions and still no answers. I'm not sure if Taylor was having a bad day or not but people go to a coffee shop to prepare themselves for a day or take the edge off of a long work day, not sit there for 45 minutes explaining system errors and arguing with incompetent managers. NOT OKAY... Nonetheless, I am indeed grateful for Katie and I am hoping she knows that, because I would have never stepped foot in that location again if she had not have come to check out the situation as she did! So thank you for that... I hope you all find someone that is not abusing authority or forgetting that we the customers are who ensure their living. Be blessed.

I used to get coffee there every day, but the staff got more and more overworked, and it was so disturbing that I didn't want to have any part of it any more.

First time at this location. Came from the NKC hospital to here for a break. You use the crossover light and come in from the backside. Very easy. The folks here were very nice and everything was as I expected it to be.

Drinks were good, but there were so many fruit flies, even in the food case, couldn’t work without having to bat at them constantly

Sat in the drive through for over 30 minutes, to get told right when I get to the order menu that the system is down. But magically every single car in front of me were able to order food. They said I couldn’t order on the app either and they also said I wasn’t allowed to order at the window. They said I could only order inside but the line keeps you from leaving once you are stuck in it so I was stuck just trying to leave. All I got out of the experience was wasted time and 8 miles worth of gas from being idle in the line so long. Terrible experience. Assuming the systems were really down, they couldn’t have handled that worse.

Came thru this morning and Sasha really made my day we need more people like her here she deserves a raise and her own coffee shop thanks for the good morning energy KAMOURI

Horrible!!! The frappe was straight water. The guy with long hair making them does not know what he’s doing. Waited 24 minutes total. Only one person in there. Glad I don’t live in this location for Starbucks. Don’t come here!!

Was passing through and stopped by this location and Brogan , jabi and Sasha were very friendly and helpful . Gave me good recommendations and were always smiling and super friendly with everyone who came in . Best Starbucks experience ever . They all shined like a diamond .

I was impressed by Javier (Javi)! Thank you for the world-class service

Unfortunately this is the only Starbucks close to me during the week when I have to go to work. And they mess my order up every single time and I’m stuck paying for extra stuff even when they don’t add it how hard is to make a drink correctly? I have complained multiple times and was even told to find another Starbucks when instead of getting my order right they are always rude about it too. I order the same two drinks every single day for over a year and they still mess it up.!!!!! Does that look like extra caramel no it doesn’t I’m tired of paying for extra stuff and not getting it. 9/14/2024 went to this Starbucks again after a long time of not going and had my drink remade twice and they still messed it up. Again making me pay for extra stuff but not giving it to me and then having the drink remade they didn’t put the salted caramel cold foam because they did not look at the sticker so now I have to go drive 30 mins out of my way to have a Starbucks that I know makes my drink right make it and pay again. Because the stupidity of people at this Starbucks I wish you could leave multiple reviews because I would!!! P.S I went to this one yesterday and they made the drinks right with no issues it’s when you have people who don’t care about their job or just can’t comprehend an order is when I complain. LISTEN TO YOUR CUSTOMERS!!!