William Penn Realty Group Inc

Writing this because I am extremely pleased with the way my broken washing machine was handled. After submitting a maintenance request online, I was almost immediately contacted by maintenance to schedule the install of a new one. It was a similar process for a garage door issue, shower plumbing issue, and even a tree that was scratching against a window that they trimmed back. Thanks again WPRG for the speedy responses and quick action. I hope to stay in my house for 3 more years!

RUNAWAY! The very first day i moved-in the roof was replaced and there was water damage all over the ceiling and walls of the living room. After calling and raising hell they sent someone in same day to repaint the walls. I complained to the maintenance person while he was working for painting and replastering over wet plaster. He said he was sent to do a job and hes going to finish it. Unfortunately i moved from out of state and could not afford to move again. WPRG refused to help with moving costs. After 3 months in the apartment on the corner of spruce and 17th street mold started to grow where the water damage originally occurred. WPRG refused to relieve me from the lease. They brought a maintanence man again and when he removed the interior wall, there was sunlight coming through the exterior brick wall. WPRG still wouldnt relieve me from the lease. I moved regardless and they only gave me back my last months rent. They actually wrote me a note with the check saying i should be happy i got some money back and they were keeping my security deposit for breaking the lease. Pictures have been added to google maps. Please send your complaints to the Better Business Bureau.

If you want something done by this company, your going to call an answering machine. There is no email address or a paper trail of any kind which is highly convenient for the company. Expect to call several times. Expect to be hung up on when you explain your case. Expect the lease agreement to have the wrong address. Expect your apartment to be infested with roaches and mice upon move in. And dont bet on your apartment being ready when you move in either. Expect the central air to just blow air. And expect the negative attitudes to trickle down to the people who come by to fix your things too. After a few verbal altercations with the "boss", the little people who come by to actually do the work will turn nasty on you too. Its a very negative environment and living here is pretty miserable overall. I will say the apartment is very attractive otherwise and all the new kitchen is pretty awesome which is what sparked our attention. But dont expect service of any kind. They like to just keep their heads above legal waters and as long as they stay there, theres really nothing you can do but wait for the lease to expire and move out.

I've been renting a place from WPRG for about 3 months. I've had many maintenance requests and they have actually addressed all of them including: replacing my kitchen tiling, repairing a kitchen cabinet, my back door lock, my shower, and my bathroom cabinet. (The previous tenants had lived there for 10 years so a lot had to be done) I really appreciate wprg and how responsive they've been with me. Thank you!

I wouldn't trust these people. I went to see an apartment - it was very old. I asked the leasing agent how old the building was, to which he said 'that's a good question. I don't know.' He would not explain anything upfront, and would tell something about the property only when I asked him questions (not all of them). I decided to apply because it was in a great location and close to work, while still viewing other apartments. I emailed him my application and told him I would make a payment for application the following day. I was ready to pay with a check already prepared, but the leasing agent kept changing the time and location of the payment, and even told me to meet 'anywhere but not in Center City' and told me to come to Fishtown. I work in Center City and cannot just pop up in Fishtown during the normal business hours when I'm working in the office. I realized that he had already run a background check and credit score check on me (a HARD pull) although the application form clearly says they would not process applications until the application fee is paid. I told him I would like to withdraw my application later the following day. Then he told me to pay for the background screening that he had already run, which he was not supposed to. I refused to pay and explained why, and he stopped bothering me, which makes me think he probably knew what he did was out of line. This is a very shady business. I'm glad I found a place for about the same rent managed by real professional realtors who could answer all the questions I had.

We took over a lease in Fairmount for 10 months and had a positive experience renting from William Penn. We felt that our apartment was a great value for a fantastic location and solid size. Annmarie in the office was always incredibly helpful and kind.

We left our apartment vacant for a month while we transitioned into a new place, leaving some non-essentials and furniture behind to get later, thinking it would be safe. During that time William Penn showed our vacant unit to prospective tenants. Either someone from William Penn or a person they were showing the apartment to STOLE A PAIR OF PRICELESS SHOES. SHOES THEY NO LONGER MAKE, AND NEVER WILL AGAIN. PRICELESS. And gone forever because I trusted this shotty company. BEWARE!!! They also let us live without water for 4 days but thats a whole other story. Steer clear unless you are desperate like we were.

We’ve lived at our apartment for the last 3 years and have had a great experience! Maintenance responsiveness has been great, Anne at the front desk has always been warm and welcoming and the price per sq ft is unbeatable in the city. Definitely recommend.

I moved into a beautiful, newly remodeled William Penn apartment in Fairmount recently and am so glad I did! The space is beautiful and everyone I have interacted with at William Penn has been helpful and kind. I expect to call my new apartment home for years to come.

RUN AWAY! This realty group is a joke. They could care less if your apartment is falling apart due to water damage. The maintenance guys are a bunch of racist old men that do not fix any of the problems. Our apartment’s ceiling was falling apart due to an AC leak from the apartment above and it took these clowns over a week to fix it. They left our apartment covered in dust. Our shower has been leaking for months now and it has gotten so bad that the tub is getting rusted we have sent letters, emails, left voicemails since December and they have not fixed it. Dianne is a con artist, she seems really friendly but as soon as you sign that lease she tells you to lose her number. Please take your business elsewhere and warn anyone you can about these thieves!