William Penn Realty Group Inc

Annemarie is AMAZING. She made the process of leasing a new apartment so smooth and she has such great customer service and energy. She is trustworthy and knowledgeable. Maintenance issues are addressed quickly, and I have really enjoyed my time as a resident with this company.

Today I toured two apartments under Penn Realty Group. I was absolutely appalled at the shape of the apartments. The fact they were willing to show those apartments smelling so badly, water damage throughout the walls said all I needed to know. The owners should be ashamed of themselves.

This realty is as everyone below my comment says. I live in Holly Gardens Apt in Delco and its an absolute nightmare! There is noise everywhere from the train, cop sirens, dogs barking you name it. The maintenance are a bunch of old guys who DO NOT fix the problems. I've had my sink clogged multiple times and my bathroom leaked three times this year (I've only been in there since Jan 16). They LOVE taking your money and making you spend for everything including cleaning your carpet upon move out, gas bill is a joke because the heat doesn't warm you up and the windows ABSOLUTELY do not muffle noise nor keep rain out! So much damn money and nothing to show for it. Oh! And they increase rent by 10% each year it appears. Steer clear of these con artists and petition to have them shut down! I beg of you please!

I rented for about a year in Center Phila now. The location is nice, and the pricing is somewhat fair for the location. However the pricing is not fair at all for what you are given: a place with cracks in the ceiling and tiles, poorly maintained facilities, poorly cleaned stairwells and the apartment was not well cleaned when I had to move in either. Due to the poor maintenance and cracks, it creates an easy environment for pests to come out. I keep my place fairly clean, but I've had to call the exterminators twice. I don't understand why they don't invest in newer buildings or in proper maintenance and upgrades. Also, what rental group asks you to pay for the 1st and last month, as well as a security deposit all at once upon moving in?? I've never had to do that in the past, nor for any of the leasings I recently viewed. I was going to 2 star it, but the headaches I've had living here for the past year make it 1 star deserving.

I was forced to move into my apartment earlier than desired because I was told that was the only way to secure the unit. When i moved in, nothing had been cleaned, all the lights were burnt out, and there was construction material and an old dishwasher in the middle of the living room. WPRG was not apologetic and did nothing to rectify the issue, they only acted defensively. This company gaslights its' tenants.

Lived in a WPRG managed apartment for 2 years and never had an issue. Everyone there was lovely, communication was thorough and the one issue I had (unfortunately from a neighboring tenant) was resolved immediately. If I weren’t moving out of the city, I’d use them again. Highly recommend!

Anne Marie is a nightmare to deal with I was trying to get a problem resolved and she was very disrespectful and hung up on me. I've rented from william penn for a few years now and I would highly reccomend against renting from them. They have entered my apartment several times without permission or any communication. It is very discomforting having to live in a place where the key to my apartment is just given out and anybody can walk in. Some of the maintenance guys are nice but some are down right shady and I don't feel comfortable having them here when im not home. I feel like they have invaded my privacy several times and the up keep on these apartments is awful. The windows don't open and they won't come fix them (huge fire code problem.) Its just a nightmare. Im not continuing my lease and will be out of here asap.

If you LOVE roaches in your kitchen, roaches in your pantry, roaches in your freezer, roaches in YOUR FOOD, leaking exhaust fans in your bathrooms from the tenants above spilling God knows what filth onto your toilet and bathroom floors. Maintenance men that enter your property without warning and just leave a note that they've been there. Threats of eviction and court hearings due to late rent (perhaps you were injured and had to take leave from work, or your mental health has declined and you can't function like a normal human but who cares, right?) Not being able to see your keys to even get into your property because it's pitch black with no lights on at 6pm Property managers and landlords who ONLY care about getting their rent on time and nothing else going wrong in the property. Police activity increase due to domestic disputes of your neighbors. Vehicles being broken into. Mail stolen off of the property Peeling paint from your ceiling that was never fixed Clogged sinks (notified management of the issue with the sinks was told "tenants responsibility to unclogg sinks") Let's not forget not getting your security deposit back 😁. Please. Sign right up. 🙂

On a monthly basis I experience a cycle of regret that I did not listen to the reviews warning not to rent from William Penn. By far and away some of the most unpleasant interactions every time I call the office; nearly every person is rude, abrupt, and impatient, making me feel as though I’m the burden for paying rent on time and in full every month and expecting them to address my concerns or issues in a timely manner. It took over a week of consistent calling to get my completely non-functional shower fixed, and some of my maintenance requests still have not been addressed since I moved in nearly 9 months ago. Every single part of the lease is solely for their benefit — I was warned by two separate renters insurance companies that their renter insurance policy requirements are sketchy and actively removing my personal protections. Unfortunately, I had already signed the lease by the time I got that feedback from the insurers. I rarely write reviews, let alone bad ones, but my experiences with them have worn me down to the point where I felt I had to share. If you can avoid working with them, I absolutely would find any other landlord or managing company to work with.

The maintenance department WPRG has is an absolute joke. First of all their online submission system is unreliable at best and there is no way to trace any of the messages you send. So most of the time you will wind up sending 3-4 requests without knowing if anyone has seen them. I have a mouse in my apartment and it took maintenance about 2 weeks to come in, they plugged up one hole in my apartment and left. Since the problem persisted and continuously sent requests and even requested their "contracted" exterminator. The exterminator came by and place two traps in my apartment and left after 5 minutes. As you can imagine this was no exterminator but just a guy with two traps (one of which I already had set up). The problem has been going on for a month an half at the time of writing this and there is no end in sight. It's sad because the usual incompetence maintenance displays is bearable, most of my maintenance requests have been solved, allbeit in a slow careless manner. But a mouse in the house seems like a priority to me due to the unsanitary nature of the problem, however it is not being treated as such. These people do not care about you. If you see their sign outside of an apartment, avoid.