Ascend Medical Family Medicine

Everyone is so nice there. they explain everything to you what they’re doing. And do it with a smile. And make you feel very comfortable. I would recommend all my friends there.

I don't do doctors, I could die of cancer tomorrow and I'd never know. I've never been seen, don't take meds, nothing. But I finally had symptoms that wouldn't go away so I found this place on the Internet and I cannot tell you how happy I am that I went. There's plenty of free parking, the inside is kinda that open space concept but still private enough. There was hardly any other patients there. I was seen by Kristen Oliver who had me laughing and telling her things I certainly did not intend to. It was truly amazing and she was so easy to talk to. Nonjudgmental, spoke to me and not down to me, listen to my concerns, even dropped a few gems of one-liners because I think she could tell how nervous I was. I literally felt like 9,000 lbs had been lifted from my chest when I left. It was such a relief to finally express 20+ year old concerns and she just took it in stride like it was all normal. Maybe it is for her, who knows. I'm just so grateful I found this place and her and absolutely cannot recommend this place enough.

I cannot recommend Ascend Medical. Kristen Oliver has been an amazing PA, but if it weren’t for her, I would definitely be leaving Ascend. I’m still considering it. I’ve had an awful experience using their mental health services. I started therapy in December with Carol. There’s nothing I loathe more than the process of trying to find the right therapist, so I put quite a bit of research into finding the right provider for me. I would later find out that she was not the right therapist after all. After multiple late arrivals and no shows at our scheduled appointment times, I grew beyond frustrated. I found it incredibly rude and inconsiderate for me to show up to my virtual appointment just to be told that we would not be having a session after all. Especially when I receive text messages stating that if I no-show, I receive a $99 bill. Honestly, this was incredibly detrimental to my mental health as I would show up ready with concerns to address only to be let down by my therapist. A therapist should be a provider you can depend on, and I felt like that was not what I received. From January-February, I called Ascend and spoke to Katie on multiple occasions. She was kind and understanding. She promised to forward my concerns to a manager. I waited weeks and did not receive anything, which is why I continued calling. Finally, I spoke to a manager, Brittany, who told me that Carol felt bad about the situation. She stated that she had multiple personal issues arise that needed to be dealt with during the timeframe of our sessions. This is completely understandable; I don’t expect my therapist to not have her own life going on. However, my issue lies with the fact that I repeatedly had to call Ascend with my issues. My therapist did not reach out to me until over a month later after I called and complained multiple times. I feel like if she truly felt sorry, she could’ve sent a message of her own volition without me constantly pushing Ascend for some kind of answers. Additionally, I only received this phone call from her after Brittany told me she would call at 3:30. After 3:30 came and went, I called Ascend again notifying them that I’d waited an hour and had yet to receive a call. It was only after this last call after 4:30 that I finally received a call from Carol. I wonder if I hadn’t called again and pressed the issue if I would be disregarded yet again. She stated that she had a lot of family issues and felt bad about disappointing me. She stated that she would like to continue working with me. I was very emotional because I felt like this experience actually set me back in my therapy journey. From December, I could’ve been working with a therapist who actually seemed to care. I decided not to give Ascend’s therapy service another chance after all. I would like a therapist I can trust, especially when I’m paying $250 a session, and this was not the case at Ascend. I’d rather not waste anymore time or money. On top of everything else, I had issues with the billing department stating that I did not pay the $75 due at the time of the appointment even though I literally had to pay this before my session even started. This began a back and forth text message exchange between Ascend’s billing department, my insurance, and myself. Why this went on for so long when Ascend’s Patient Portal (along with my billing statement on my debit card, which I emailed) clearly showed I paid this amount is beyond me. I find the unprofessionalism, lack of care and empathy, lack of communication, and disrespect that they’ve shown in this situation appalling. This was really ridiculous and time-consuming. I’m now searching for providers via Headway. Hopefully my experience with that will be a lot better. Photos include phone call logs for evidence.

Meghan Deters is awesome! She is very helpful, thorough and knowledgeable as well as personable. Christa got me checked in and out was also very helpful and personable. I recommend Ascend to all my friends and co-workers.

I gave 3 stars only because 1 part of my visit is the best ever! The 2nd part is the worst ever! Dr. Nassery is the BEST physician I’ve ever had the pleasure of working with for my health. She is honest and open and caring and perfect in my humble opinion. She is the reason I keep returning again and again. That’s the great thing about this Ascend location. The bad? The phlebotomist! He is the most rude, uncaring, unsympathetic individual in the nursing field I have ever encountered. Twice now, he has treated me like a child. He is condescending and unprofessional in every way. At this most recent visit, I was nice but made a request he obviously didn’t like. I asked for a butterfly needle because I have a fear of needles. Instead of accommodating me without fanfare, he proceeded to tell me that I have big veins and will get a big needle (not what someone who’s scared needs to hear). We even held up a handful of what he planned to use instead. Again, not the right move when someone tells you they’re scared. He then proceeded to say butterfly needles are only for infants. THEN, he went to far as to say there’s no such thing as a butterfly needle. After I closed my eyes to power through (while tears are running down my face mind you), he finished up and said…you got what you wanted and snapped the needle out of me causing pain. He looked directly at me and followed up with…did that hurt? I can’t stress enough to anyone planning to visit this location to be prepared for what is the worst encounter you will have getting blood drawn.

I am so grateful to be a patient of Ascend Medical. I didn't feel I was at my best yesterday, but Dr. Nassery nevertheless met me where I was and was very helpful in addressing my concerns and providing direction. Her team is obviously very capable, as well as kind. And the office at Old Fourth Ward is is simply the coolest!

I see Doctor Clark Hawkins through Ascend medical telemedicine. Let me begin by saying that mental health care can be intimidating, to say the least. With Keri J. (his Professional Practitioner Assistant), you can stop stressing over getting responses to your inquiries, you can always expect a warm welcome, and best of all they make you feel like you are ABSOLUTELY getting the best care even when you need anything. Dr. Hawkins himself is one of the kindest and most well informed mental health professionals I have seen in over 15 years of receiving care in my city. He has done more to improve my quality of life in six months than a doctor I saw for years that was nowhere near as accessible, understanding, or as knowledgeable. Last but not least, they made sure my insurance covered my visits even when I made a mistake on my end. I cannot recommend a better team to have on your side if you hope to find more peace or capability in your day to day! I am so grateful for my team!

Dr. Sarah Peterson is knowledgeable and listens to your problems. I am glad to have her as a provider. She isn't rushed in the appointment which is okay if you need to wait a bit before she can get to the next client. I would recommend her 100 percent.

Dr. Bernard is one of Atlanta’s top doctors. I have been seeing her for 10+ years. She takes the time to get to know her patients and what is currently going on specifically with my family. The practice is always professional, friendly, and patient.

The staff and doctor were very nice! They were also very professional and answered all of my questions. The procedure to install the Eversense CGM was nearly painless. There was a slight pin prick and then a small burning as the numbing medicine went in. I couldn’t feel the CGM go in at all. There was just a little pushing and pulling to get the CGM in. The doctor explained what was going to happen before she did it. The entire team could have been the training team because they were flawless. Thanks to all of you!!