Avis Car Rental

My husband called to say he'd be a few minutes late returning our rental as I was literally in the hospital for emergency surgery. This location had no mercy. He returned the rental 15 minutes late & we were charged for an extra day. Luckily, I was able to speak with corporate about it & the situation has been remedied.

Great experience from start to finish. Team is very communicative, helpful and flexible. I had an issue with my card on file and needed extra time to resolve and they were willing to push out the deadline for me. Thanks!

Poor experience renting from this location. I was given a vehicle that required servicing: the heater, brakes would hit the floor and back camera (for reversing and parking) was cracked. I lost time and money as a driver for Uber having to come back to the location to trade it out. On top of this, I was blamed, that I should have caught this earlier on, when it is Avis’s responsibility to do a thorough inspection before renting vehicles out to clients. Before coming, I asked the store’s manager if the same make and model of car was available for pick up tomorrow (today), and she said yes. I arrived to pick up the car to find that it was not the same make and model AND the car smelled of stale marijuana. The smell is in the fabric of the seats. I was offered another car, which smelled worse of smoke. The manager was unwilling to help or provide any credit for the inconveniences that should have been caught if truly inspected by the company, and I was over 45min late to an obligation for a transaction that should have been all of 10min. I had a phone conversation with the manger recently, and I re-expressed these frustrations and also stated that this was not the same make and model that she said would be available, to which she responded, “well, it’s still an electric car.” No. Unacceptable. Companies are not allowed to bait and switch. The agreement to pick up was hinged on the certainty that I would be receiving the same make and model of car. I’d have otherwise gone to another location. Drivers are also required to return the electric vehicle at 70%. My car was not full to 70%, but 65%. I have been asking to speak with the regional manager, because this situation is unacceptable. The manager is unwilling to provide their direct contact information and neither is customer service. In fact, customer service referred me back to the store, which is the SOURCE of this issue. This is completely unacceptable.

Easy location. We were able to walk there easily from Union Station with our kids and all of our bags. Awesome staff. Very friendly. She gave us a great dinner recommendation. Appreciated all of her help.

Had the single most frustratingly terrible experience here. After 15 minutes after reaching the counter I Was first asked to bring in a second ID on top of my license. For which I went all the way back got my passport, hitched and came back in a 20$ Uber. After that they said a manager will need to approve something. Which after 15 minutes the employee working finally got a hold of. After another 10-15 minutes the manager simply hung up and I was told we cannot give you a car because it’s a same day reservation. All the above can be chalked of to Avis having a bad system but that’s not all. I was barely offered a half hearted apology and icing on the cake that they cannot even cancel my reservation there. I’d have to call customer service. I’ve done several bookings with Avis before and I’ve never had an issue like this or even asked for a second id. In conclusion I spent a frustrating 2 hours, provided all the identification even someone from homeland security could ever want and still not given a car with no other reason than saying it’s a same day reservation. At no point was I ever told that it’s possible they will not do or even deny a reservation at all, no warning of any kind. I am a patient person to a fault where it’s frustrating but congratulations on finally testing my limit. It’ll not be soon for my rebooking Avis, and even if I do this location will be absolutely the last place I’ll retry..

Scheduled a pickup at 12, walked in at 12 and was told he was closing and come back tomorrow. After arguing I finally got the car but the car was dirty and had a used razor in it. He was also yelling at 2 other customers that came after me saying he’s closing and going home. Wont ever book here again

The pickup location address wasn't accurate and we spent 40 minutes walking lugging suitcases and backpacks to find it. Car had a yellow warning light for service (problem with start/stop) and rental place couldn't fix or offer another car. We weren't given the class of car we were promised. Agent at location was overworked and indifferent, at best. We picked up the garage from a garage and no one from Avis went with us to inspect the car, explain it to us. Took lots of time with manual to answer our questions. The car itself was fine, except for the warning light being on.

Helpful staff. Yesenia is wonderful! I was in a bit of a rush and she helped me get a car fast! I was very surprised to get a car with less than 1000 miles. Super clean. Def one of my favorite places to rent a vehicle.

Slowest service. Any question asked, the answer is always - ‘Sorry can’t do anything, system doesn’t let me’ It’s been an hour already for me to wait, seems like more. Don’t book your car through this location

We were sold an “unlimited toll pass” on our drive from Chicago to NYC. We had just crossed the Indiana state line when we had to stop and get out at a toll plaza because the ETOLL didn’t work. We called the counter rep who told us it actually does not cover all tolls… and told us to call Avis customer service to get it reimbursed. The rental car was fine but it seems disingenuous to sell an unlimited toll package when you know that’s not the case.