Budget Car Rental

Employees were friendly and helpful. NO LINE at all. Much better to use this location than the airport based on cost. We took the T Blue Line two stops from the airport, it was super easy. The car we received was brand new, in perfect condition, never gave us any trouble in the week we had it. Marvelous all around. highly recommend!

The rental car was not clean inside, and another stupid issue is if you do not have a credit card, you cannot rent any vehicle. I'm a person who does not want to have any credit cards. The explanation was that people could still rent cars because they required a credit card, which made no sense. Budget, please review the rental policies.

Staff was friendly but the place itself is really confusing. While you can see the sign of the office from the outside it is really unclear where to go to drop the car off as there are no sign on the building. Once you get to the top floor of the parking structure be prepared to find no one who could actually take your mileage/gas readings and give you a receipt. Really confusing. I waited for 10 mins and then the office manager said I was dropping off my car late... We'll, obviously, if you don't have navigations signs and staff present... Thankfully, I wasn't charged. I'd recommend other Budget location over this one.

Totally scam. Worst rental car experience ever. They claimed that I didn’t return the car key and then said they could not find their car. They will try whatever way to charge additional to your bill. Rubbish car rental service. Saw other comments the same experience. Shame.

Show up to a rude man at the counter. He proceeds to tell me if I don’t fill it completely up, they are going to charge me almost $10 a gallon. He says it’s the industry norm. Yes they charge you, just not that crazy of a price and Not any place I’ve ever rented. Walk down the city block and up the HUGE ramp into the parking garage. Come out of the elevator and wander around because we have no clue where to go. We search for our car and about that time, a lady climbs out of a vehicle. I tell her the guy downstairs is a ass and she says she knows he is. She tells us which car is ours and says, “Have a good day!” I ask her if she’s going to do a walk around for damage with me? She said they check for damage before the vehicle is rented? I ask her to walk around it with me as I do not want to pay for anything that was already there. She informs me, “They are only worried about the big stuff.” I asked why the car is filthy dirty- She tells me that they have no way to wash it since the garage they are in has “elevators”? That makes no sense. She says I can was it myself and bring the receipt back to get reimbursed. The car has mud smeared on the door and has a good layer of grime all over it. I pull out of the garage and proceed to drive to my destination in NH. I pull into a grocery store. While I’m in the car, I notice the “maintenance required” light is on. My daughter informs me that it was in when we got in. The back seat has dog hair, the dash looks as if it has been wiped with a dirty rag. The windshield and regular windows all have finger prints and smudges on them. I would not recommend this place. The car is dirty, the place is poorly organized and the employees are rude and ignorant.

Dropped off a car I rented from another state to this location and was charged an additional amount upon returning the car on my credit card; and I was not informed by phone or email from the company about the charge. Had to call to inquire and was issued a refund as they said it was an "error" charge. -.-

AVOID AT ALL COSTS! Extremely rude customer service, damaged vehicles, and made all sorts of wild claims to upcharge. We ended up paying twice as much as was quoted on Expedia. Please do not trust the 5 star reviews! This place is scamming people!

Budget overcharged the rental. They charged $30 over the offer that I agreed with Expedia on the booking. Budget also charged me CA$23 for the “administrative fee” on top of the road toll $16.2 incurred for my use of toll road in Canada. Such high rate of administrative fee is nothing short of scam.

Worst car rental experience I've ever had. Took 30 minutes to get to the desk. Then I had to wait another 30 minutes for the wrong car type to arrive. They told me I'd get a reduction on my bill. They actually charged me more. I gave two cars because the car was brand new. Everything else about this place was terrible.

The rental took only a few minutes and I was on my way to find my car. The cars are at the top of a parking deck, so allow a good 15 mins to drive out of the place on a busy Saturday afternoon. Also there is no one in the parking deck to help you find your car, so learn what it looks like first or you will have to walk past 50 cars looking at license plates.