Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

The process of picking up a reserved car took over 2 hours. There was a long line of people waiting for cars. After getting a car there was a long slow line to check out of the building. Won't ever use Hertz at Logan again.

I will always rent thru Hertz for my trips to Boston! If you have AAA book through their site to save a few bucks a day. The woman at the service counter when we checked in was very kind, polite, friendly and overall made the check in experience a pleasure. Im sorry I don't know her name to recognize her in my review. The car was great though not very clean on the inside... it wasnt terrible but I would have expected a little more. When we returned the car, Nordine asked if we wanted a ride to the terminal so we said yes. That made it easy!! We didnt have to unload our bags and get on the bus, he just jumped in the driver's seat and took us to the correct terminal. He helped unload our bags and check to make sure we didnt forget anything. He was very nice and we appreciated the drop off.

There was confusion with my rental as I didn't realize that I had booked at a different location. But as I worked through it, I found only 2 helpful, knowable people - the lady at the front counter and finially a man downstairs who finally was able to get me a car. The woman downstairs in the Gold office was rude and two men parking cars told me the wrong place to get my car. However, the man and returns was very helpful.

Hertz is a very well-organized company, and I am 100% satisfied with the service they have provided me. I have been renting cars with Hertz for the past five years and have never had any problems. Thank you for the wonderful service and excellent work you consistently provide.

Hertz Gold is a joke ar Boston Logan. You reserve and pay for a car, have the privilege of going directly to car area to pick a car, only to discover the only cars in your area are NOT the same size or class of car you paid for and reserved. To make matters worse, no agents in the car area. So do you take a car that is smaller or drag all your bags bag to the counter rep and wait in line. Took smaller car, which created extra expenses later on in trip. Contacted customer service on Chat and their only suggestion was drive 1.5 hours back to the airport with tolls to go to counter. NO compensation offered. Horrible customer for a premium rental company.

Lots of cars to chose from and staff was very helpful in setting up the apple play on the car. Easy in and out since I am a Hertz Gold member. The car was very clean and easy to drive.

My recent experience at the Hertz location at Boston Logan International Airport (BOS) was exceptionally poor and culminated in unwarranted, unexpected charges that have been impossible to resolve. Renters considering this location should proceed with extreme caution. Deficient Vehicle Selection The rental process began poorly with a severely limited car selection. For a major international airport location, the choice of available vehicles was disappointing and did not meet the standard one expects from a leading rental agency. The Problem of Unexpected Charges While initial dissatisfaction centered on the vehicle, the primary issue arose with the billing. I was hit with several unexpected and unexplained charges on the final bill. However, one specific charge stands out as completely unacceptable: a charge for a lost key. The Unjustified "Lost Key" Fee Hertz attempted to charge me a significant fee for a "lost" vehicle key. This charge is demonstrably false. The key was explicitly left on the vehicle’s dashboard upon return. The inability of the staff to locate a key left in plain sight should not translate into a financial penalty for the customer. This incident suggests a severe failure in the return process and inventory management at the BOS location. Total Failure of Customer Support The most frustrating element of this ordeal is the complete lack of accountability and access to resolution. Since receiving the incorrect charge, I have been unable to speak to a human representative capable of addressing and rectifying the key issue or the other unexpected charges. The automated systems and general customer service channels provide no viable pathway to dispute errors, forcing customers into an impossible situation where they are forced to pay questionable fees. Summary The combination of subpar vehicle selection, inexplicable billing practices, and a non-existent customer service channel makes renting from Hertz at Boston Logan an extremely high-risk proposition. The attempt to charge me for an item that was demonstrably returned is unprofessional and borders on fraudulent. I strongly recommend other travelers choose an alternative rental provider.

Wonderful experience overall. I reserved the managers special and got a Tesla! I was so excited, having never driven one . It didn't take long to figure it out, Hertz even has a tutorial on their website. If you go to a supercharger, it doesn't take long to charge up. The reservation desk was helpful as our flight was delayed, so i called the local desk. I also made changes and added an extra day which brought my rental fee down. Easy check-in as a Gold member. My name was on the board and I was instructed to go straight to the cars to pick one. Their location, while off-site, is nearby and shuttles run frequently. We waited no more than 5 minutes for one. Drop off is so easy. Drive up area signage is easy, and you just leave the keys in the car. There is an attendant there if you have questions. This was by far the best rental car experience I've had.

Disappointing rental experience with Boston Airport Hertz. Very slow to get car and when we did, it had 1/8 tank of fuel. I called to discuss the situation, I was told just bring it back with how much it had on check out. I returned it with over half a tank but they still charged me a fuel tank, after bringing it back with more fuel than I left with. Plan on lengthy time to leave garage. And, consider another option.

UPDATE 7/14: HERTZ HAS BEEN REFUSING MY REFUND/STOPPED RESPONDING. DO NOT BOOK HERE THEY HAVE DECEPTIVE BUSINESS PRACTICES AND CHERYL WILL LIE FOR COMMISSION. Definitely just got scammed. I had a red eye from Vegas for a wedding today, 2 hours away in NH. Booked a mid-size vehicle. Was told my vehicle would be a Kia Soul and they only had Kia souls which is weird for a “mid-size” so red hair lady “upgraded” me to “presidents circle, pick any car, don’t go to the box just walk to the lot” for $22. I go to do that and get accosted by a black hair lady that acted like I was too young (I’m 31) to rent a vehicle then upon examining my receipt said “she upgraded you to an SUV NOT presidents circle pick any”, so go back up to red hair lady and she calls her Manager Alex I believe and has him give me a assigned car spot because “I’m so upset at the counter” (she didn’t do a good job at whispering that to him) I go back down and am once again accosted by black hair lady, I tell her I have an assigned car now and she tried to tell me there were no assigned cars in spots and OH LOOK we found the black Altima I was assigned, right in front of me. I’m already an hour late for leaving for my friend’s wedding so I just get in and go. I then begin to notice the breaks don’t work well, there’s a notice the front accident sensor doesn’t work, how the car was not cleaned and there’s an X in window marker on it. I stop at a gas station to examine the rest of the car, all of the hubcaps are scratched up, there’s scratches all over the bumpers and the car was not washed from the previous rider. SOME UPGRADE. Tried to call Hertz to file a complaint and can’t even do that over the phone! I was going to look for just the $22 refunded but now I’ll be emailing customer relations and billing for a FULL refund. DONT RENT FROM HERE SAVE YOURSELF THE HEADACHE. They’ll be getting an earful from me when I return the car on Tuesday.