Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

My car was hit and I needed a large SUV quickly for an errand I had planned. My Hertz experience couldn’t have been easier from in line reservation to then Hertz pick up. The added bonus was the amazing interaction with the young man at pick up and then checking out at the gate! They were the added plus in a challenging day and make me smile and feel cared for.

Easy check in easy to schedule reservation. When they check you in though they need to explain..like add one like insurance and tolls. I didn’t need either but would have been charged $300 extra had I not listened and understood. I know they are to upcharge but wow! Very nice though.

I’ve been a faithful Gold member for 25 years and they have descended into an absolute garbage company. I did not get on my flight to Boston so I tried to modify the pick up time by a few hours using the app and got ‘not possible, call us’. I then called and got some useless AI agent who couldn’t help besides finally transferring to a live agent. At this point I decided to cancel (my booking said it could cancelled up until time of pick up) and the agent said there would be a $300 fee. Wait, what? You can’t modify my pick up by a few hours and you want to charge me to cancel. I’ve now been on hold for 20 minutes but regardless of what happens, Hertz is dead to me. Hello Enterprise!

I recently visited Boston for the 1st time and wanted to rent a car as I usually do wherever I go. I was aware that I would not use the car when traveling in the city but wanted to have just in case and I reserved a hotel that gave me free valet parking. When I arrived at counter, my agent Raphael was friendly and pleasant. My issue is with the upselling tactics. I reserved "the manager special" and was told at the counter that I was getting an electric car. My only other option was to pay money to upgrade to a non electric car (which I did). It cost me twice as much to upgrade and prepay for tolls which I was told I would need. The agent did give me a great upgraded car! I am confused why Hertz would push electric cars to their customers in a city like Boston. On a visit or vacation, who has time or energy to google charging stations? I digress...however to my surprise there were lots of cars in parking lot to choose so be weary that this location pushes electric cars for the additional money. Not too many people want to rent an electric rental car..it's quite absurd. Needless to say, I still enjoyed my visit to Boston even though it was cold and rainy. I would suggest trying another rental company at Boston Logan as this has not been my experience and I travel alot and have rented lots of cars from all the rental car companies in most major cities!! Always take pictures before and after of your vehicle and if you don't prepay gas, fill up the gas station right outside rental car return. Take a photo of receipt in car next to gas gauge for proof and leave receipt. Hertz @ Boston Logan, please do better for your customers!!

So far a terrible experience. Booked the car for midnight pick up and did the check in to skip the line. The systems “has a glitch” so no car assigned. 40min wait to get the car from the counter. Now we are stuck in a line to get out of the parking lot and it is 1.30am still waiting

Utter chaos at check in. I am a Hertz Gold member with AAA attached to my account. Received a text as we were landing that no cars were now available. We had to proceed to the general counter & they couldn't apply the AAA for my spouse so we were charged for an addtl. driver (actually charged 2x). Trying to correct just this error afterward took six different agents and an hour of my time. Return was great at Logan but our bill ended up being over twice what our reservation was made for and I think I will look closely at other rental car companies in the future.

Quite possibly the worst hertz location. Short staffed and short on cars. The staff that is working is miserable and unhelpful. Waited 45 mins in line for a car as a President’s Club member. The car I finally got was old and dirty. Avoid if you can.

Had a wonderful experience at Hertz this evening. Our flight landed past 1am and we were exhausted. Emanuel was so kind and helpful. He truly went the extra mile to help answer our questions and make sure we had a pleasant experience. Emanuel, thank you for everything!

This location is honestly a joke. When I returned the car, the representative told us to simply leave and that we would receive the receipt within 24 hours. However, after 15 days, we still had not received anything. I called customer service, and they told me the rental had never been closed in the system. They said it would take another 5–7 business days to close the rental, plus an additional 5–10 business days to receive the deposit refund. Then, after waiting another 15 days, I noticed they charged me $198.22 for a full tank of fuel — even though I had already filled the tank myself before returning the car. They refunded the fuel charge immediately after I complained, but I was told it would still take another 7–10 business days for the money to return to my bank account. Honestly, it feels like they are counting on customers not paying attention to the fuel charge. If I had not carefully reviewed the final bill and spent several hours calling customer service, they would have kept the money. So if you want to wait a month to get your receipt and deposit back — and spend hours on the phone fixing billing mistakes — then go ahead and choose Hertz.

As a Gold member, I expect a seamless pickup experience — bypass the counter, grab my car, and go. That is simply not what happened here. After a long flight, we were directed to a hot parking structure where the status board — according to staff — never works. That alone forced every Gold member to abandon the self-serve process and queue inside. With only one agent working the counter and one person assigned to locate vehicles, the line grew quickly and moved slowly. To make matters worse, when our car was finally ready, it was not fueled. Fortunately, the exit gate attendant was professional and kind enough to document it on our rental agreement — she was the one bright spot in an otherwise frustrating experience. The total time spent retrieving our car exceeded the duration of our flight. That is not an exaggeration — it is simply unacceptable for any rental program, let alone one designed to reward loyal customers. I’d appreciate acknowledgment of this experience and a conversation about how it can be made right.