Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

I had the most bizarre situation Friday night. When we got to the Hertz counter, I was directed to a long line of people waiting for someone to bring out a car. Apparently not only did they not have any cars ready, they had no intention of honoring the vehicles that had been reserved. I had reserved a mid-sized SUV, and the vehicle I was given was a Nissan Versa. They simply pulled up in whatever car came our of the wash and gave it to whoever was next in line. It was a crazy scene that I never would have believed from any rental car company, let alone Hertz. Never again.

Well where to start. Well my car was ready and clean. It had over 67k miles on it that highest ever on all 12 years on rentals cars and that over 30 cars most are from Hertz and was 2020 as well. Loads damage on it and after driving 100miles it told me needed an oil change soon that is first times ever. Thank God I only needed for 5 day's. Good part of this all was Richard thanks for drive to the Airport 5 stars for him great guy. And I am Hertz Gold member

Fraudulent $500 charge for cleaning due to smoking added to my bill! Hertz has been my and my husband's preferred car rental agency for many years. Not anymore! We will never rent from them again. We rented a car from the Hertz location at Logan Airport for 4 weeks over Christmas 2025. While the service at the airport upon pickup and the vehicle itself were fine, a fraudulent charge was added to my bill following e-return. I returned the car clean and with no damage on 1/12/2026. The next day, I received the final bill from Hertz. In addition to the agreed-upon rental rate, Hertz added a $500 fee for alleged smoking damage requiring specialized cleaning without valid evidence. I am a lifelong nonsmoker, no one smoked in the vehicle, and Hertz's only "evidence" is a photograph of a matchbox I don't recognize from a Vermont business I never visited and have no way of knowing if the matchbox was ever in the car. This does not constitute evidence of smoking or smoking damage requiring cleaning. I disputed the charge with Hertz, but they refused to reverse the charge and have stopped responding to me. I have reported this charge to the Massachusetts Attorney General's Office and to the Better Business Bureau. No luck so far. Spare yourself the potential fraud and rent from a different agency.

Don't expect your vehicle to be clean, trash and crumbs left in the vehicle. There was a broken tonneau cover thrown in the bed of the truck. Also wasn't ready when I arrived, even as a Gold Rewards member.

We just picked up a car for our family and had forgotten to rent booster seats. Robel and Muhammad were so helpful in setting us up quickly! Also the team gave my kids popsicles and lemonade. Great team and experience

Best EVER Hertz experience at Logan, both pick-up and return, and I've been renting Hertz cars for 45 years. Upon return, the crew asked if I was flying today; I said, 'No, I'm staying at the Airport Hilton." They said, "Hop in the passenger seat" and one of the crew drove me over to the hotel! Great customer service!

It was an easy process to rent and return the car. I was so impressed with the staff. There were staff everywhere. We were greeted and assisted as soon as we stepped into the parking garage. The lady at the booth was very friendly and helpful as we left and headed out. Upon returning, someone met us at the car and asked how our trip was. Then we took the shuttle bus to the airport and as we were in the security line, my daughter can’t find her phone. We check Find My and it is in the rental car. There’s no time to return to the lot. We get through security and I try to call but it is all automated. I figure out there’s a form for lost and found. We have resigned ourselves to the fact that the phone may not be returned. As I am filling out the form, Hertz is calling. They have found the phone. The nice lady tells me she will send Mohammed to the terminal and I should step out on the curb but stay on the upper level and look for his emergency flashers to be on. We find each other easily. I have to go back through security but got the phone back! Such service!

Started the pickup process online, was guided through emails to pre-send paperwork and such. I was simply able to be told the spot the car was in and pick up with the keys inside and ride off. Drop off was equally as easy.

I had an excellent experience at the Dollar Car Rental customer service booth thanks to Dominic and Jessica. They were friendly, professional, and handled my reservation quickly and efficiently while clearly explaining all options. Both went above and beyond to accommodate my needs and made the whole process stress-free.

DO NOT RENT HERE! I rented a Jeep Wrangler for one day on 9/15-9/16, and I got my final receipt on 9/28 after days of me trying to tell them that I returned the vehicle on 9/16. They charged my credit card nearly $2,000 more than what I should have paid, on top of all the additional costs and fees. I got the final receipt and they said I had the car for 13+ days, they said I had a RAV4, and the photos of the car was an older man— not me, a 32 YO woman. Now they aren’t answering their phones and running around the issue via email. BEWARE!!! You will likely be reporting charges as fraud with your credit card company like me. Also, this physical location is a disorganized mess. Always takes 30+ minutes to leave the facility after standing in line for 30+ minutes to actually get the car. Not to mention, they have a hard time closing out their car rental contracts, which is probably how they got me into this mess. Unfortunately, definitely will never rent through Hertz again, but it’s not like they even care!