Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

I feel as if giving this particular Hertz location a one star is generous!! The attendants were incredibly rude. The pickup process was unorganized to say the least. Upon return of the vehicle, we had several charges added to our receipt for “damage to the windshield”. I returned to the physical location to see the damage in person since we had pictures upon return with no damage. The car could not be found and was actually possibly already re-rented. We were told they have AI pictures of the car upon being returned and that AI is never incorrect. We were then told to deal with the dispute by email only. Any attempt to talk to an actual person was met with “we only communicate via email”. I hate that they overcharged us without showing us proof. However, my main issue with this location is the overt rudeness we encountered with every single employee, with the exception of the man actually working and cleaning out the cars. I would try every other rental company there and possibly ride a skateboard before using them again!!

Big shoutout and Thank you to Bobbi and Hassan. The red carpet treatment you provided to my family is way more than we can ask for. They made sure my family and I were able to make our connecting flight on time. The airport was busy and they were able to maneuver and get through high traffic areas. We definitely would love to see them again. Both gentlemen cares about their customers. Give them raises and continue to keep as a team. We are grateful. Thank you

We had a rental car reservation for 12:00 pm on February 14, 2026 at Boston Logan. We arrived at the rental center at 12:25 pm, found our name on the board, went to the area to find a vehicle and there were NONE available! There were many customers in the same predicament. How does this happen at a major airport? The folks working there were not very adept at trying to solve the situation. There was one young lady in particular (don’t know her name but had dark hair) that needs to be relieved of her job for being rude, very short with people, and displaying the worst customer service I have ever experienced! Finally after ONE HOUR I received a vehicle, but it was one class lower than what I had reserved. We have had problems with Hertz pickup at Boston Logan before, but this was the absolute worst by far. HERTZ should be ashamed and embarrassed by the gross incompetence at this location! Please fix the mess at Logan!

Extraordinary service in resolving a pronlennU had based in the reservation I made. I put sn Incorrect return time for drop off. The representative was awesome in correcting the reservation, adjusting the departure time, and it ended up requiring no additional cost. Thank you so much!😊

Came in for a routine exchange that I was told by staff I could do. Returned my vehicle as instructed, it was scanned out and reassigned. When I tried to complete the exchange, I was told I couldn’t — but my original car was already gone. Instead of helping me resolve the situation, the customer service staff talked down to me as if I had broken some rule — a rule their own employees didn’t even know. No one took responsibility, no one offered a solution. Just blame and attitude. If your own team can’t communicate policies consistently, that’s a training problem — not the customer’s fault. The level of customer service here was honestly unacceptable.

Really easy to get our car from the Gold desk. Enjoyed driving around a hybrid RAV4 for the week. When we pulled up to return our car, Bobby hopped right in and offered to have Carlos C take us to departures. We have a one year-old baby and this was such a kind offer. It’s not often people stop, take their time, and offer to help. We will definitely be using Hertz in Boston again..

I am very disappointed with my recent rental experience. When I signed the agreement, I selected the option to refill the gas tank myself before returning the vehicle, which I did. I provided proof of payment in the form of a bank transaction since the gas station did not issue a receipt. However, this was not accepted and the charge was not removed. This situation feels unfair and frustrating. I followed the agreement, made a good-faith effort to provide evidence, and still ended up being charged incorrectly. I hope the company improves how it handles such cases and communicates acceptable proof of fuel purchases more clearly.

If I could give ZERO stars, I would. Hands down the worst customer service experience ever. When I asked if there were cars available or how long the wait was, the response I got was, “I don’t know, obviously you can see cars are leaving.” Seriously? I was charged $700 for absolutely nothing. After talking to several “managers,” I found out they were for sure giving fake names and clearly didn’t care about helping anyone. The whole place is a mess — disorganized, rude, and completely unprofessional. 🚫 Do NOT rent a car from this location. Save yourself the headache and go literally anywhere else.

The folks at the return booth went above and beyond for us on our recent trip to Boston. We have a special-needs daughter who was flying with us for the first time, and when we returned our rental car they actually took us aside and gave us a ride over to the terminal for our flight, instead of us having to wait for the bus. That's the kind of service you don't see very often anymore. We were blown away by the kind thoughtfulness of the gesture. Really made our morning! Thank you, Hertz Logan!

I would not rent from Hertz at this location. It took 40 minutes for me to get my car and three different people. My car was supposed to be ready when I arrived because I am a loyalty member. All of the agents seemed in no hurry. When I asked for the manager, He never came. To top it off, It was so chaotic that I didn’t realize that they kept my driver’s license. I will not be able to fly home without it and I have been trying to get a live person from Hertz to help me for 12 hours and it is still not resolved. 4 days later after still no resolution- I returned the car to hertz and spoke to “Chevy” the manager who was rude, condescending and disrespectful. He was not helpful and not remotely concerned about trying to find my driver’s license. I asked for the general manager and was told all mangers were out for a week. He actually found it amusing that they lost my license.