Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

We were grateful to have it open middle of the night, but there was no one to tell us how to charge the electric car and caused excess stress trying to find charging station.. Rental agencies need to leave the operating manual or attach a sheet going over the basics. Almost out of power and need to download an ad filled app was exhausting and frustrating and made us late for the family reunion dinner we flew across country to attend.

They did a great job upon rental to make sure we had the best vehicle possible for the size of our party. Upon return, Bobby and Carlos R. gave us white-glove service and ensured we got to the terminal quickly and took great care of us – thanks so much!

I travel to Boston once a month and spent thousands of dollars with Hertz throughout 2025. About 90% of those rentals were poor, but this trip was the final straw. Despite booking in advance and having President’s Circle status, I didn’t receive the car I reserved (as usual). Other than driving from the airport to my location, I didn't use the car because it snowed the day after. A few days later, while getting ready to drive into the city for dinner, I started the car and received a critical low tire pressure alert. I later learned there was a nail in the tire. I declined Hertz $120 for a fix and called AAA instead. AAA replaced the tire with a spare, left, and I drove the car 40 minutes back to the city as I was told on the phone from CS that it was not safe to drive. I arrived around 11:00 p.m. What should have been a five-minute return turned into nearly an hour. During the inspection, I was told I would be charged not only for the spare tire, but for all four tires because I was supposedly required to have them rotated something no one ever disclosed when I called. Needing to drop my friend off, I reluctantly accepted a replacement vehicle, which was dirty and a downgrade. After reviewing the receipt and seeing the charges especially the tire fee for "damage" that likely existed before my rental I returned to the airport to address it. At the counter, of course no one could explain the charges or reach a manager. When someone from vehicle ops finally came over around 12:30 a.m., they were dismissive and rude when I explained that the tire policy had never been communicated and that I wanted a refund. ($300 per tire btw 😊) While I understand they may not have had the authority to issue one, there was no excuse for the attitude. I asked for the car I actually paid for (something that can handle the weather at the time). I was met with eye-rolling, told to wait, and eventually gave up around 2:00 a.m. Just as I was leaving, I was met with a new car the exit and asked, “Are we going to have any more problems?” I said no, moved my belongings myself, and left. This was my last time renting with Hertz. Hertz Status means nothing here. I hope Delta expands mileage partnerships with other rental companies, because Hertz is not it. Avoid this location at all costs.

I will always rent thru Hertz for my trips to Boston! If you have AAA book through their site to save a few bucks a day. The woman at the service counter when we checked in was very kind, polite, friendly and overall made the check in experience a pleasure. Im sorry I don't know her name to recognize her in my review. The car was great though not very clean on the inside... it wasnt terrible but I would have expected a little more. When we returned the car, Nordine asked if we wanted a ride to the terminal so we said yes. That made it easy!! We didnt have to unload our bags and get on the bus, he just jumped in the driver's seat and took us to the correct terminal. He helped unload our bags and check to make sure we didnt forget anything. He was very nice and we appreciated the drop off.

There was confusion with my rental as I didn't realize that I had booked at a different location. But as I worked through it, I found only 2 helpful, knowable people - the lady at the front counter and finially a man downstairs who finally was able to get me a car. The woman downstairs in the Gold office was rude and two men parking cars told me the wrong place to get my car. However, the man and returns was very helpful.

Hertz is a very well-organized company, and I am 100% satisfied with the service they have provided me. I have been renting cars with Hertz for the past five years and have never had any problems. Thank you for the wonderful service and excellent work you consistently provide.

Hertz Gold is a joke ar Boston Logan. You reserve and pay for a car, have the privilege of going directly to car area to pick a car, only to discover the only cars in your area are NOT the same size or class of car you paid for and reserved. To make matters worse, no agents in the car area. So do you take a car that is smaller or drag all your bags bag to the counter rep and wait in line. Took smaller car, which created extra expenses later on in trip. Contacted customer service on Chat and their only suggestion was drive 1.5 hours back to the airport with tolls to go to counter. NO compensation offered. Horrible customer for a premium rental company.

Lots of cars to chose from and staff was very helpful in setting up the apple play on the car. Easy in and out since I am a Hertz Gold member. The car was very clean and easy to drive.

My recent experience at the Hertz location at Boston Logan International Airport (BOS) was exceptionally poor and culminated in unwarranted, unexpected charges that have been impossible to resolve. Renters considering this location should proceed with extreme caution. Deficient Vehicle Selection The rental process began poorly with a severely limited car selection. For a major international airport location, the choice of available vehicles was disappointing and did not meet the standard one expects from a leading rental agency. The Problem of Unexpected Charges While initial dissatisfaction centered on the vehicle, the primary issue arose with the billing. I was hit with several unexpected and unexplained charges on the final bill. However, one specific charge stands out as completely unacceptable: a charge for a lost key. The Unjustified "Lost Key" Fee Hertz attempted to charge me a significant fee for a "lost" vehicle key. This charge is demonstrably false. The key was explicitly left on the vehicle’s dashboard upon return. The inability of the staff to locate a key left in plain sight should not translate into a financial penalty for the customer. This incident suggests a severe failure in the return process and inventory management at the BOS location. Total Failure of Customer Support The most frustrating element of this ordeal is the complete lack of accountability and access to resolution. Since receiving the incorrect charge, I have been unable to speak to a human representative capable of addressing and rectifying the key issue or the other unexpected charges. The automated systems and general customer service channels provide no viable pathway to dispute errors, forcing customers into an impossible situation where they are forced to pay questionable fees. Summary The combination of subpar vehicle selection, inexplicable billing practices, and a non-existent customer service channel makes renting from Hertz at Boston Logan an extremely high-risk proposition. The attempt to charge me for an item that was demonstrably returned is unprofessional and borders on fraudulent. I strongly recommend other travelers choose an alternative rental provider.

The process of picking up a reserved car took over 2 hours. There was a long line of people waiting for cars. After getting a car there was a long slow line to check out of the building. Won't ever use Hertz at Logan again.