Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

So my experience was great! They gave me a Jeep Compass Limited which was a nice surprise! I got to drive it Northern New Hampshire & back! Very happy with Hertz

Shockingly GREAT car rental experience above any other EVER. We were given the choice of ANY car in the President Circle... free upgrade from our intended Nissan Sedan to a Jeep Grand Cherokee fully loaded... same price. The only problem I had was believing how easy it was to pick a car far above or expected rental and simply drive away of the lot. People were friendly and helpful. Easily the best car rental experience I've EVER had...

UPDATE: I dropped my review stars because I just got smacked with a $59 bill for tolls that is absurd! We were told we wouldn't have tolls on the way to Salem and on day 2 of the rental I noticed that the windshield toll box was hanging open (we didn't open it) and that activated the flat rate toll fee of $59! I can't help but feel like this method of toll charging is an easy way for them to rake in extra money from unknowing customers. I spent about 15 min on the phone with the plate pass ppl and they reduced the charge to our actual toll amount (which was about $9) and their convenience fee of $9.99 per day (which is also quite high and they were nice enough to reduce it to a grand total of $9 tolls plus $9.99 convenience fee). All of this is pending so assuming it all goes through this review will stand but if it gets messed up I will be back with update! I have never paid a toll charge over $15 with a rental car. Hertz needs to revise their policy. Original review: I reserved an SUV for my trip and Ronnie at the desk was able to offer us a better vehicle so we’d have plenty of room for our luggage. We had a great time and the navigator was luxurious! Thanks Ronnie!

Great experience with Hertz at Boston Airport! Despite a small queue, the whole pickup process took about 30 minutes. The staff were very friendly and polite, and I could choose the car myself. During the rental, I needed to extend the booking: I sent an email to request a change, and it was handled very quickly. Drop-off was fast and with minimal formalities. I booked with an EU debit card. A $500 hold was placed initially and was released about 1-2 days after drop-off.

They stole our rental car. They do not deserve any kind of stars. My boyfriend’s mother is down from Florida. They towed the car in the middle of the night. We had to make a police report and talk to every single person at the hotel that we paid parking for. Only to have to spend money on another hotel (because we thought the car was stolen) and to miss a whole day of work an be stranded out in Boston. We called this Hertz and told them the car was stolen. There was no communication they took our car. There was nothing. It wasn’t until the day after at 9pm spending money on an uber to get to the location to say we need another car. They told us that they could not give us another car because the rental agreement was still open. For 2 and a half hours we tried figuring this out. When we were about to leave or even showed that we were upset (his mother is quite patient mind you), they then finally decided to tell us that they repossessed the car. No one knew where it was. Even after finding out that we are stranded in Boston missing work and spending more money on hotels they still refused to give us another car and tried to get ME to rent a car (all whilst they knew they took it). As we were about to leave to go to a different place and spend more money so that we could get home, Roger on the night crew at the downstairs desk reached out to his general manager and were able to give us another car. Our personal car keys and house keys are still in the car and no one can tell us where the car is so that we can go home. We are thinking about taking legal action. Not only has this made the family spend more money, we have lost money due to not being able to go to work and have animals stranded in a house hungry. (I FORGOT THE BEST PART). Another couple came in while we were there to say their car got stolen too. “Stolen” because no one said or “knew” anything. The biggest mistrust of a billion dollar company. We will advise everyone we know to not give you money. This one star that we have to inevitably give to give our opinion is for Roger and Roger only. 20 people at the desk and this man was trying his hardest to help everyone and every situation. Shame on all of you. You will be hearing from us.

I needed a rental from Logan to my destination and back for about 4 days, got a good blind deal on Priceline, and Hertz was revealed as the rental co. Fair enough. Here’s what you need to know to make the process smoother for the newbie in the same situation: Once you land at Logan and get your luggage - follow the signs to Car Rental. Regardless of which rental co. you’re using, they all are in one location off-site from the airport. You’ll need to find a curbside waiting area in the airport for a Shuttle Bus #22 which is for Blue Line/Car Rentals, found on the ground level. It’s not hard to find. The first stop will be a transfer to the Blue Line T, don’t get off here. Get off at the second stop for the car rentals. You’ll notice all the rentals lined up next to each other, easy peasy. You may have a long line to wait on to get your car. Here’s a life hack: if you are using Hertz, download the app, create an account and sign up for Good Member (it’s a free reward program). Now you don’t have to wait online! Take the escalator and go down one level to where the cars are, there is another smaller Hertz office down here. With your reservation handy on the app, they will breeze you through the process. I was told to go to the lot to the ‘Presidents Circle’ and pick out any vehicle you like. I got something very similar to what I paid for - a Nissan Altima with about 9K miles and still smelled brand new. (it wasn’t the exact same make and model I had reserved, but I didn’t really care). The keys are already in the car. Car was clean in and out and fully gassed to go. Look over the car and make sure to take any pictures of damage that you notice if there is any so you can dispute that if you have to. At this point you just drive to the Exit booth and they take a few minutes to check you out in the system before you leave. I learned all of this stuff on my own today and glad to share it with you. Now you know what to expect and how to save a little time. Good luck. Happy with my Hertz rental, wasn’t as painful as I expected after all. Made my way to the lower Cape in 1.5 hours for the week visiting a friend and caught a gorgeous first day to watch the Final World Cup match.

Hertz has a good opération going. Very easy and quick to pick up a car, and smooth and rapid return process. The only minor complaint is that they may have too many Ram pickups in the President's Circle area when all you want is a decent SUV. But other than that very happy with the experience at Boston

Had a very satisfactory rental experience with Hertz at Boston Airport. Flew in from UK. Good advice on car upgrade (which we took), insurance and tolls packages. The return was super easy. All very efficient!

Beware. My Experience: Usually any Car Rental Services are making sure the gas is full before giving a car to a new customer. When I picked the car on Jan 20, it wasn't full. I notfied at the gate, the agent checked and informed, they made a note in my file and they said while returning keep the gas in the same level. When I was returning on 28th, I tried to put the same level. But it became full! I notified to the agent. She informed you will be having a credit. But, when I received the final contract/ receipt it's the same charges. No credits or discounts! I called just a while ago to their Customer Services, someone named Daniel Smith informed he made a note on my file, I need to speak with Customer Services and he gave me another number. Customer service saying it may be longer than usual and only Virual Assistantce is available right now and they don't have any option. I'm waiting sincel last half an hour. In my expierience I won't suggest Hertz. it's very Poor Services, waste of money and time.

One of the most stressful days I’ve had in a while could’ve easily gone completely wrong, but Bobby Nordine E. truly turned everything around. I was overwhelmed and dealing with multiple issues during my drop-off, and nothing seemed to be going smoothly. Then Bobby stepped in, and from that moment on, everything changed. He handled the situation with so much calm and kindness, making the entire process feel easy and manageable. His reassuring words instantly put me at ease, and he went above and beyond to make sure I got through to airline security without any problems. By the end of it, all the stress I walked in with was gone. I’m incredibly grateful for his help, he really made a difference when I needed it most.