Hertz Car Rental - Boston - Boston Logan International Airport (BOS)

The lady at the desk made my pickup a bit frustrating. We originally booked the manager special for the budget friendly option and the fun surprise of getting a random car. When we got there we informed the person helping us that we would be going to Concord and she said that NH would have absolutely no electric chargers and that we “might” receive an electric car and that we wouldn’t be able to charge it. I trusted this and ended up paying the extra for a Nissan Altima. Don’t be fooled, there are definitely electric chargers in Concord and now I’m paying more for my rental than I intended. She was also a bit rude when I said I wouldn’t need the toll tag option because we would only be in Boston for the airport and could go around the tolls. She responded with “Well when you do here is what we’ll charge”. That being said, the two people operating the exit booth after we received the car were AMAZING. Very sweet and kind and answered a few more of my questions. Also helped make suggestions for what to do while on our trip. The car itself is in great condition, full gas tank and very clean inside. The overall price is still confusing to me as we are still on our trip, but I believe it will still end up being in our budget. I was really just a bit frustrated by the desk service as it felt mostly helpful at the time but I was definitely a bit sad I didn’t get to be surprised by what car we would get. 4 stars because the car is great, but I just can’t commit to 5 with how our desk service went.

Horrible local office. I returned a vehicle with a full tank and no issues and an employee took it on a joyride after and I was erroneously charged $150 with returning it with 1/8 tank. They lost the rental record and said it showed as "open". Spent hours dealing with customer service and sending receipts and photos. Also added the tolls option on at time of reservation and confirmed it was active at pick up. Received an additional charge for tolls two weeks after returning it and now have to report more things as fraudulent and deal with the terrible service. This location has A LOT of problems with employees and service. If you must rent from them, be sure that you take a ton of photos and get a hard copy of a receipt at return because their employees will take a vehicle. This was a business trip and our office expense person told me that in another situation a Hertz employee took a car on a joyride and CRASHED IT and then tried to blame the person from our company who rented it. Beware of the "leave the keys in the car and go" situation, because clearly the employees here will take cars and drive them to empty and/or CRASH THEM and you will be left to spend hours with the abysmal customer service to try to resolve it. Protect yourself with plenty of documentation, but the better advice would be to avoid them altogether.

Got a brand new Subaru Crosstek. Hertz at Boston never let me down. Friendly agents. Smooth and easy process.

I’ve had good experiences with Hertz in the past, which is why this was especially disappointing. The first car I was given smelled strongly of cigarette smoke once the AC was turned on, so I had to exchange it. The replacement car also smelled like smoke and even had duct tape wrapped around part of the steering wheel, which was concerning. Customer service response times were slow, and overall the vehicle quality and presentation felt subpar compared to previous rentals. I expect clean, well-maintained cars, and this experience didn’t meet that standard. I hope this feedback helps improve consistency going forward.

Absolutely the worst Hertz experience I’ve ever had — and I will NEVER rent from this location again. I’m a President’s Circle member, traveling with a small child, and not a single person — neither of the two managers (Saint or Joshua) nor Flow at customer service — showed an ounce of care or professionalism. I had called ahead, explained my situation, and was assured I could come in to swap my car due to comfort and size issues. But when I arrived, Saint told me to “come back tomorrow,” saying returns start at 6:00 a.m. and it would be “doable.” The next morning, Joshua, the manager on duty, completely contradicted that and told me to come back later. They clearly had cars available — one simple swap wouldn’t have hurt — but instead I was sent in circles with zero accountability. When I was finally directed to Flow, she reluctantly agreed to help but handed me the worst car imaginable: dirty, damaged, 50k miles, safety sensors going off on the highway, and the wheels clearly needing alignment and balancing. Car was in a terrible condition and it was unsafe and completely unacceptable. This location is run by people who are rude, lazy, and utterly lacking in empathy. No effort, no respect, no sense of customer care. Just shameful. I will never come back here again, and I’ll make sure this experience is shared loudly across social media and the Hertz community.

There were more car conditions and new cars than stores in other branches. The vehicle I received this time was also a new car and I was very satisfied. There were more American and Korean cars than Japanese cars What's unusual is that there's a granary.

Quite hard to get to rental as the directions given were not the most clear, including the return of the car but I think it’s generally for all the car rental companies in Boston airport. Managed to check in before hand so I got straight to garage to select my car. Cleanliness can be better and the fuel wasn’t full (though I did return it in full afterall). Mixed sentiments about this rental this time round so neutral it shall be.

Our experience with Hertz exceeded every expectation from start to finish. The entire process was smooth, easy, and completely stress-free. The vehicle was clean, comfortable, and in excellent condition, and the staff was professional, friendly, and helpful throughout the rental experience. We had absolutely no issues at all, which made our trip even more enjoyable. It’s refreshing to work with a company that delivers exactly what they promise with such great customer service. We will definitely rent from Hertz again and highly recommend them to anyone looking for a reliable and hassle-free car rental experience!

Easy pick up experience and received a car that I liked. However, inside of the windshield was very dirty. Fairly long line to exit. Upon return, I made a point to refuel at the airport and was asked if the car was full, which it was. I am extremely disappointed that the bill has a refueling charge on it despite my having informed the attendant. Further, I need to now scan and email the fuel receipt to challenge the fuel charge. Thinking that I was all set, I believe I threw away the receipt at the airport. I have not had an issue like this in more than 30 rentals at this location in the past year from one of Hertz's primary competitors.

If you make reservations, consider quick check out option so your car be ready to pick up without going through checkout counter. Otherwise, you may have to go through long lines, less trained or not so helpful front desk people, and no vehicles available situation even you made reservation. I rented from different Hertz rental places and never had such unpleasant experience before. Maybe it was my unlucky day. At the car pickup lot, I was able to pick/choose 2026 CHEVROLET Blazer with low miles on it instead of Nissan Rogue. It is upgrade, but I ended up using more gas. Anyhow, even for this, if you don't act quickly, you may end up with high miles on vehicle. I hope I get better customer experience next time from this location. If not, I will rent from different company.