Reindeer Logistics, LLC.

Was very disappointed on Reindeer. They delivered my car with a number of scratches and I promptly sent them a formal request to start a report. After initially denying responsibility, I responded with before pictures of my car showing no scratches as well as the signed pickup sheet that identified no scratches. Reindeer continued to fight me for months before I was finally able to get them to settle. The whole issue could have been solved by protecting my car in transit. Save yourself the headache.

I recently shipped my BMW X1 from NYC to Houston. The experience has been a nightmare The good: only positive I will give them credit for is matching the rate I received from another company. The bad: My car was picked up from Brooklyn, perfectly fine with no damages. An initial evaluation sheet was filled out on 6/20/20 with absolutely no damages to me vehicle (see attached picture). I picked my car up in Houston late at night on 6/23/23 to find extensive damages to the front and rear drivers side tires - noted on the subsequent evaluation sheet (attached). I had to refill the air 4-5 times just to make it home 30 miles with a 1 year old in the car. The following day I had the car repaired - my bill was over $1k. I assumed it would be an easy process getting a refund given the overwhelming evidence that something occurred during transport. Instead the claims department was a DISASTER to work with. They don’t try to help you, instead they attempt every possible way to prove you wrong. On their conclusion of my case one of their main arguments was: —The initial evaluation of my vehicle was not extensive as it never is when they pick the vehicle up, thus we can’t trust if the car has damage—- So essentially despite the fact there is CLEAR damage to the car that happened DURING transport they are not responsible because the initial evaluation couldn’t be trusted?? They refused to pay a penny of damages that was done. Luckily I have a great credit card (chase sapphire reserve) and submitted a claim. After their INDEPENDENT evaluation they deemed I was correct and refunded me for my transport. This was after DAYS of back and forth, sending documents, explaining things all while I started a new job. It was nothing short of a disaster working with a company that doesn’t take responsibility for their actions - particularly Jeff. Be very very careful if you decide to use them and don’t be surprised if they try to prove you wrong when it’s clear damages were done during transport.

0 STARS - This company should be investigated by the better business bureau. They lied multiple times about drop off date... Having me miss work to be at pick up at 4 AM to then never show up after telling me they would be there at said time... I had to physically PUSH my vehicle into the garage after hours of delay of it being dropped off COVERED in dust after I paid for it to be enclosed. Customer Service manager, Michelle Thompson, promised me that they would have someone to assist early the following day... no one showed up and I had to call 10+ times to get someone to assist.... Reindeer told me they would be in contact to offer compensation for the various issues.... I have received nothing. They have now blocked my phone number and refuse to call me back nor pick up my phone calls from the 1-800 number. Truly a bunch of crooks. I would never recommend this company to even my worst enemy.

We had a very good experience moving our Mazda 6 from Georgia to Oregon. We researched several services and had seen several nightmare stories across all of the different companies and were worried that we would have a bad experience regardless of who we chose. Our actual experience was great. Communication was very good, including setting up the transport to both the pickup driver and delivery driver calling to arrange times. Both drivers showed up at the agreed times and my car arrived without any damage. Would use again and would recommend to friends and family.

Melissa Murray is a rock star! She makes transporting fleet vehicles fun. Expert communicator, Knowledgeable, and is dedicated to getting the job done to suit the customer needs. No-brainer to have her relocate your vehicles

1 star is even far too high of a rating for this atrocity of a company. This implies that they did anything correct in which they did not. Not only did Reindeer Auto drop my vehicle off damaged they acknowledged the fact that it was damaged and was not like that upon pickup. They use the cheapest carriers physically possible and my driver could barely speak English. Even though reindeer agrees my vehicle was not damaged at the time of pickup and was at delivery they refuse to do anything about it. They gave me a whole string of different reasons and when I had estimates to refute their reasons they would just come up with new reasons. It became very apparent to me that they were scratching to come up with any reason they could to deny my claim. While the estimate I got has in writing that the damage was caused by negligence of the carrier Reindeer does not accept this as no one was rpesnt when it was damaged besides the carrier to see what he did. There should never be an expectation that you have to monitor your shipment otherwise there is no point in shipping it.

This company did a great job! They were selected by a moving company that I trust to ship my vehicle, and I am very pleased with the results. My car came quickly in just a few days (within the estimated window, although they do give a guaranteed by date which was 1.5 weeks later) even though it was a holiday weekend. Brandon and team were wonderful, and the driver dropping off my vehicle was very polite and helpful. My car had no obvious or visible wear and works just as well as before I shipped it. Considering the shipment was from Tennessee to California, I am impressed with the condition of my vehicle, as I did opt for open carrier. The company was available through both email and phone for any questions or scheduling requests I had. Above and beyond service for sure!

I personally had a great experience. I didn't like the 2-3 window for them to pick up my car, but I was able to drop it off which was much more convenient. My car was delivered intrastate within 2 days of pickup! It was an amazing experience and very seamless. This is my second time using them during my move, and each time I was not disappointed. I will definitely be using them again.

In no way would I recommend using REINDEER to transport your car. You will spend more money and time on repairs and their horrible customer service than even the cost to ship. Be prepared to double your expenses. My poor experience with REINDEER started with the delivery of my car. At drop off the driver parked far away from my house. When I met up with him, he asked me to get in the car and proceeded to drive the wrong way down a one way road, drove 60mph in a 20mph zone, nearly flipped my car on the turns, and parked in front of the only gate to the neighborhood and refused to move not allowing others into their complex. He was very aggressive and obviously treated my car horribly and did not allow time to properly inspect the car. This was reported and the response I got from REINDEER was just “Thanks for letting me know”. 4 months later my brand-new car with only 20k miles on it was taken to the shop where repairs totaled a couple thousand dollars. During this time the car dealership said without a doubt this was due to shipping as the car was inspected prior to transport. REINDEER was unresponsive and a claim was filed and denied with the only causation being that they knew they could get away with not reimbursing due to the time for the problem to become prominent. Worst customer service I’ve ever dealt with no remorse or apology. They are 100% bottom of the barrel for car transport service. Do not use them and if your company is using them, beg them to use someone else.

My experience with Reindeer has been nothing short of frustrating. I submitted a claim for damage caused during transport, expecting efficient service as promised, but after two month, nothing has been resolved. The damage itself isn’t expensive to repair, but the company’s refusal to take responsibility is deeply disappointing and shows a lack of professionalism. Their response was contradictory and unhelpful. On one hand, they claim drivers only inspect the exterior of the vehicle; on the other, they somehow "verified" there was no interior damage during transit!!!!! This contradiction just feels like an excuse to avoid taking responsibility and providing real service. When I asked for clarification on how they determined the damage wasn’t due to their driver’s handling, I received no concrete evidence—just more deflection.